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Healthcare Scholarship Fund - Our Scholars
group of students from the Inland Empire. More than 30 recipient students grew up in the Inland Empire and more than 50% are first generation medical students and grew up in low-income households. Through the scholarship fund, aspiring healthcare professionals will be guided through the system and connected to the health plan’s provider network. This allows students to pursue successful careers in healthcare immediately after graduation to help support the region’s growing population. Loma Linda University School of Medicine Inland Empire Medical Community Service Awardees Class of 2022 Ye Jin Jeon Ye Jin's Why: “I applied for the Inland Empire Medical Community Service Award because the goal and priority to expand access to care and healthcare provider options for the Southern California region aligns with my calling. As a child growing up in the San Bernardino County, I saw the economic disproportion within my own neighborhood, and this compelled me…God has led me pursue my medical career” Class of 2024 Edwin Choque Edwin's Why: “Simply put, my heart lies in the Inland Empire. This community of individuals have fostered me and loved me since I was a child and all I can hope is to pay that love and care forward. . . . My dream is to be on the front lines as a representative for these individuals who frequently become marginalized…” University of California, Riverside Dean's Mission Recipients Four Year Award Elizabeth Celaya-Ojeda Elizabeth's Why: “I want to work particularly with the underserved in this area because I truly believe that being a physician is a privilege and with that there is a responsibility to be an advocate for those who are facing health disparities. I am particularly interested in providing care to underserved Native American and Hispanic communities. Not many healthcare providers are aware of the disparities these two communities face and I want to be an advocate for them, especially in the Inland Empire.” Alfonso Parocua Alfonso's Why: “Growing up, my family lacked meaningful access to healthcare and relied on a local free clinic as our only means of interacting with a physician. Through my personal experience with the free clinic, I developed a passion for service to the underserved communities who lack meaningful access to basic healthcare amenities due to low socioeconomic status. I sought opportunities that would allow me to pay my gratitude forward by becoming part of the solution to healthcare disparities in Inland Southern California. Through my volunteer efforts in free clinics and other community involvement programs, I witnessed the passion and dedication that health care providers and volunteers in the area have towards the underserved community. This realization deepened my connection to Inland Southern California because I was reminded so much of the health care professionals that helped my family when they couldn't help themselves.” Two Year Award Cesar Fortuna Cesar's Why: “A San Bernardino native, I have had the opportunity to volunteer in my community as a Spanish language translator for free clinics. Most patients I have spoken with fell into the category of uninsured, underinsured, or undocumented. It became clear the extent of need in this region when I would translate to the providers that this was the first-time dozens of our patients had ever seen a medical professional; however, this wasn’t uncommon. To these patients and their stories, I thank them because they inspire me to pursue Emergency Medicine where I can become a valuable player in providing care, providing resources, or providing comfort.” Lavinia Mitroi Lavinia's Why: “My goal of pursuing a career at the intersection of medicine and public health is driven by a desire to put patients and communities at the center of our health care system in the U.S. This desire was sparked most poignantly by my own experiences as an IEHP patient growing up in the Inland Empire. As I prepare for a future career as a pediatrician in this region, I hope to serve as an advocate for children and families, providing direct health services but also creating systems change.” Armando Navarro Armando's Why: “The earliest memory of my grandfather is him telling me, “Mijo, tienes que aprender Español para ayudar tu comunidad, you have to learn how to speak Spanish to help your community”. These words were often repeated to me by my grandfather who lamented the fact that he only spoke Spanish. I witnessed the health disparities affecting my community; doctors who did not speak Spanish, parents who could not afford a trip to the doctors’ office, and a healthcare system that was not inclusive of my community’s culture. I have a duty to give back to a school, a community, that has given me so much.” Christ Ordookhanian Christ's Why: “I see the medical profession through the lens of an individual who had lived through challenging times and witnessed how one individual provider can make such and impact when their heart is in the right place. My dedication to our underserved community stems from that of a lifelong mission I have set for myself which is to ensure I give back to a community that I am deeply associated with, they are my founding roots in the United States, and I vow to be at the forefront of the next generation of physicians that care and give the underserved hope.” University of California, Riverside Dean's Mission Recipients Daphne Du Daphne's Why: “I spent most of my life in underprivileged areas and saw firsthand how difficult healthcare access could be through inadequate financial resources, transportation, or translation services. Thanks to this investment in my studies, there is less stress in my life. I can focus on my studies and eventually give back to the community by becoming a physician who will advocate for patients without meaningful access to health care.” Judith Gonzales Judith's Why: “As a first-generation college student, there have always been many barriers in my path to higher education. I am the eldest daughter of an immigrant family, and it is truly an honor to be able to reach this point in my education and in my career, and to give back to my parents who have sacrificed so much for me and my sisters. Growing up in an underserved community showed me the long-lasting impacts of health inequities and strengthened my resolve to pursue a career in medicine. Working in the Inland Empire, I hope to not only address, but actively work towards combating the health inequity present in our communities.” Jordan Hough Jordan's Why: “Despite disadvantages encountered when living in a low-income community, I am grateful for the privilege I had in meeting physicians dedicated to their practice and willing to share that love through mentorship. These individuals have served as exemplary medical professionals and have encouraged me to follow in their footsteps. As a future physician, I aspire to empathetically care for patients by allowing my past experiences to enhance my understanding of their needs. I also plan to incorporate teaching into patient care by presenting opportunities for students to shadow and be mentored for a career in medicine.” Diana Martinez Diana's Why: “I am the daughter of Mexican Immigrants and grew up in Compton, California where I unfortunately was quickly desensitized to violence and was able to tell the difference between a firework and a gun shot. My mother had to travel a significant distance to ensure we had adequate healthcare. Despite these conditions, my parents always stressed education and did their best to give me what I needed. These life circumstances ignited my passion to serve those in disadvantaged communities, which I interacted with throughout my educational career. The Inland Empire Health Program Scholarship means I can achieve my dream –by practicing medicine in a community that deserves adequate, equitable, and accessible healthcare. I will serve as a bilingual physician in the Inland Empire that can serve families like my own and many more.”
Join Our Network - Hospitals
CA 92324 (909) 580-1000 (909) 580-6308 Barstow Community Hospital 820 E Mountain View Barstow, CA 92311 (760) 256-1761 (760) 957-3397 Bear Valley Community Healthcare District 41870 Garstin Drive Big Bear Lake, CA 92315 (909) 866-6501 (909) 878-8282 Chino Valley Medical Center 5451 Walnut Ave. Chino, CA 91710 (909) 464-8600 (909) 464-8882 Colorado River Medical Center 1401 Baily Ave. Needles, Ca. 92363 (909) 326-7100 (909) 326-7292 Community Hospital of San Bernardino 1805 Medical Center Dr #201 San Bernardino, CA 92411 (909) 887-6333 (909) 806-1044 Corona Regional Medical Center 800 S Main St. Corona, CA 92882 (951) 737-4343 (951) 736-6310 Desert Regional Medical Center 1150 N Indian Canyon Dr. Palm Springs, CA 92262 (760) 323-6511 (760) 323-6330 Desert Valley Hospital 16850 Bear Valley Rd. Victorville, CA 92395 (760) 241-8000 (760) 951-2034 Eisenhower Medical Center 39800 Bob Hope Dr. Rancho Mirage, CA 92270 (760) 340-3911 (760) 773-1532 Hemet Valley Medical Center 1117 E Devonshire Ave. Hemet, CA 92543 (951) 652-2811 (951) 765-4745 Hi-Desert Medical Center 6601 White Feather Rd. Joshua Tree, CA 92252 (760) 366-3711 (760) 365-9309 Inland Valley Regional Medical Center 36485 Inland Valley Dr., Wildomar, CA 92595 (951) 677-1111 (951) 698-7721 John F. Kennedy Memorial Hospital 47111 Monroe St. Indio, CA 92201 (760) 347-6191 (760) 775-8014 Loma Linda University Children's Hospital 11234 Anderson St. Loma Linda, CA 92354 (909) 558-8000 (909) 558-3278 Loma Linda University Medical Center 11234 Anderson St. Loma Linda, CA 92354 (909) 651-1702 (909) 478-3202 Loma Linda University Medical Center - Murrieta 28062 Baxter Rd. Murrieta, CA 92563 (951) 290-4000 (951) 290-4092 Menifee Valley Medical Center 28400 McCall Blvd. Sun City, CA 92585 (951) 679-8888 (951) 766-6470 Montclair Hospital Medical Center 5000 San Bernardino St. Montclair, CA 91763 (909) 625-5411 (909) 626-4777 Mountains Community Hospital 29101 Hospital Rd. Lake Arrowhead, CA 92352 (909) 336-3651 (909) 336-4730 Palo Verde Hospital 250 N 1st St. Blythe, Ca 92225 (760) 922-4115 (760) 921-5263 Parkview Community Hospital Medical Center 3865 Jackson St. Riverside, CA 92503 (951) 688-2211 (951) 352-5363 Pomona Valley Hospital Medical Center 1798 N. Garey Ave. Pomona, CA 91767 (909) 865-9500 (909) 865-2104 Rancho Springs Medical Center 25500 Medical Center Dr. Murrieta, CA 92562 (951) 696-6000 (619) 627-5949 Redlands Community Hospital 350 Terracina Blvd. Redlands, CA 92373 (909) 335-5500 (909) 335-6497 Riverside Community Hospital 4445 Magnolia Ave. Riverside, CA 92501 (951) 788-3000 (951) 788-3201 Riverside University Health Care System 26520 Cactus Ave. Moreno Valley, CA 92555 (951) 486-4000 (951) 486-4475 San Antonio Regional Hospital 999 San Bernardino Rd. Upland, CA 91786 (909) 985-2811 (909) 920-6357 San Gorgonio Memorial Hospital 600 N Highland Springs Ave., Banning, CA 92220 (951) 845-1121 (951) 845-2836 St. Bernardine Medical Center 2101 N Waterman Ave., San Bernardino, CA 92404 (909) 883-8711 (909) 881-4337 St. Mary Medical Center 18300 US Highway 18 Apple Valley, CA 92307-2206 (760) 242-2311 (760) 946-8714 Temecula Valley Hospital 31700 Temecula Pkwy Temecula, CA 92592 (951) 331-2200 (951) 331-2211 Victor Valley Global Medical Center 15248 Eleventh St. Victorville, CA 92395 (760) 245-8691 (760) 245-6996
Latest News - UC Riverside Athletics and IEHP Partner for Community Wellness
forces this season to bring health and wellness resources, including COVID-19 education and vaccine information, to the campus community and broader audiences. Utilizing a multi-channel approach, the organizations will serve as an access point to timely and accurate health information for students, staff and the community during the ongoing pandemic. “We are excited to welcome IEHP as a partner to help us continue our mission of preparing our student-athletes for opportunities in life through sport,” said Wesley Mallette, Director of Intercollegiate Athletics. “In partnership with IEHP, we hope to educate and inform all Highlanders about the amazing resources IEHP provides and their positive impact on lives.” As a corporate sponsor, IEHP will be cheering for UCR’s basketball, baseball and softball home games, and will be sponsoring a basketball game on February 17, celebrating Black History Month. At this event, Michael Deering, IEHP’s Vice President of Innovation, Acceleration and Diversity, will be announcing the UCR Highlanders’ starting lineup. Also featured in the partnership is the health plan’s collaborative work with UCR’s Center for Healthy Communities and School of Medicine and will be aired on videoboard screens before games—appearing on ESPN+ when Highlander games are televised. “UCR’s commitment to public health is incredibly evident in all they do,” said Jarrod McNaughton, IEHP’s Chief Executive Officer. “We’re grateful to partner with them on multiple levels and look forward to sharing resources and accurate COVID-19 information so we can put our best foot forward in living healthy lives and defeating this virus, together.” For upcoming UCR game schedules and events, visit gohighlanders.com.
Latest News - IEHP Sponsors Inland Empire Disabilities Collaborative Scholarships and Awards
nsorship to Inland Empire Disabilities Collaborative (IEDC) that will be distributed to 10 students who applied for IEDC scholarships. Scholarships were distributed June 16 at San Bernardino Valley College, where IEDC Member Denise Booker was also honored for her dedication to bring awareness of Juneteenth to the Riverside community. “Providing opportunities, aid and continuing to advocate and honor individuals who stand for equity is critical to our mission to obtain optimal care and vibrant health in our region,” said IEHP Director of Community Health and IEDC Board President, Dr. Gabriel Uribe. “Since 2019, IEDC has distributed 33 scholarships to Inland Empire students with disabilities who are pursing undergraduate, graduate, vocational or technical degrees. It’s a tradition we hope to continue through our partnerships and community support.” Established in 2006, IEDC is powered by a partnership between IEHP, Community Access Center and PossAbilities of Loma Linda University Health. Today the organization brings together more than 900 service providers from several organizations across the Inland Empire who serve seniors and people with disabilities. “It's imperative we do what we can to level the playing field and advocate for underserved and marginalized communities. That’s what’s so inspiring about Mrs. Booker. She stood up, she spoke up and she sparked positive change in her community,” added Uribe. Booker has been an IEDC member since 2017 and has been active in advocating for the Black community. Through her organization, The Black Collaborative, Booker has led advocacy efforts to inform local politicians and leaders about Juneteenth and why the day is important in our nation’s history. “The collaboration I have with IEDC provides me the opportunity to help a section of my community that I otherwise would not be able to,” said Booker. “My relationship with IEDC brings true the African proverb, ‘If you want to go fast, go alone; if you want to go far, go together.’”
Latest News - ‘Hope is Alive’ Community Partnership Video PSA Earns 22 Health Care Advertising Awards
lan (IEHP), SAC Health (SACHS), Loma Linda University Health (LLUH), Ezra Productions and St. Paul African Methodist Episcopal Church (St. Paul AME) in San Bernardino has earned a total of 22 health care advertising awards. Awards range from Merit, Bronze, Silver, Gold and Best of Show across organizations, including Healthcare AdAwards, Aster Awards, the Association of Marketing and Communication Professionals (Viddy Awards), American Advertising Federation’s Inland Empire Chapter and Telly Awards. Aimed to provide education and resources to the region’s Black and Hispanic populations – who have the lowest COVID-19 vaccination rates and the highest virus and hospitalization rates – the partnership began in 2021 as a way for IEHP to reach and inform these community members. “COVID hit Black and Brown communities like ours the hardest,” said St. Paul African American Methodist Episcopal Church (St. Paul AME) Pastor Steven D. Shepard Sr. “We often get looked over because we don’t have the assets or the finances that others have in their community.” With limited health care access and historical fears of modern medicine, community organizations knew that to save lives, they’d need to meet their residents where they were and provide them with trusted information, support and encouragement to get a COVID-19 vaccine. United With A Purpose The collaboration included gathering resources across IEHP, LLUH and SACH to organize COVID-19 vaccine clinics, grocery distribution events and community outreach in a familiar place: St. Paul AME Church. This work represented the shared goals for IEHP’s community partnerships with outreach and health services teams – all in support of the organization’s Mission: “We heal and inspire the human spirit.” Ezra Productions – through close collaboration with IEHP’s marketing-communication team for this inspiring story – captured the joint efforts, producing “Hope is Alive.” The public service announcement video served as a platform for the community and members of St. Paul AME Church to share their experiences about COVID-19, including acknowledging fears associated with the vaccine and the need for continued community collaboration. “We grew up not trusting anything the government wanted to give us,” said a St. Paul AME Church member, who sat next to her daughter during the interview. “I was born blind; I’m the product of the Tuskegee Experiment.” “I turned to her and said, ‘You know, it’s [the vaccine clinic] at the church and it’s with IEHP?’ and that’s when she said, ‘Sign me up,’” said the member’s daughter. “To drive change forward, people need to be met right where they are,” said IEHP Chief Medical Officer Dr. Takashi Wada. “Heartfelt outreach, listening and partnering with trusted organizations in our community are key to making that happen. We’re grateful to continue developing and pouring into award-winning collaborations that enable us to care and support our Members in a way that makes sense to who they are as individuals.” Documenting the power of empathy, outreach and community support, “Hope is Alive” was judged by national panels who scored thousands of entries based on creativity, quality, message effectiveness, consumer appeal, graphic design and impact. To learn more about IEHP, visit IEHP.org. Click here to watch the “Hope is Alive” video,
Latest News - New Program Reduces Healthcare Barriers in the Inland Empire
and support community health workers (CHWs) in the Inland Empire (I.E.). The pilot program is aimed at reducing barriers to health care services in marginalized and underserved areas and encouraging diversity, equity and inclusion (DEI). In the initial stage of the program’s two-tiered approach, the health plan will professionally train a new community health workforce in an intensive nine-week program. Program curriculum encompasses CHW training provided by Loma Linda San Manuel Gateway College’s Certificated Community Health Worker Training Program and various IEHP Health Navigator courses. Continuous training opportunities will also be offered to ensure CHWs remain equipped with needed resources. The workforce will be staffed in partnership with community agencies and their employees who may be interested in a career advancement opportunity. These agencies include Young Visionaries (High Desert), Michelle’s Place (Temecula Valley), Asian American Resource Center (San Bernardino), LGBTQ Center (Palm Springs), and the Sahaba Initiative (San Bernardino). Internally, IEHP’s Community Health Managers Delia Orosco, Maria Gallegos and Carmen Ramirez are actively collaborating to support the needs of the program. “To truly encourage DEI in the I.E., each organization is focused on understanding and meeting the needs of a specific population. By working together to share knowledge and resources, we can better meet those needs and enhance wellness throughout the region,” said Orosco. DEI continues to be the focus of program’s second tier. This includes IEHP’s work to lead external CHW assignments that empower residents by teaching them how to utilize health care benefits, helping them navigate benefit services, and increasing their ability to advocate for themselves in their community. “Our hope is that we can collectively improve regional health outcomes by supporting communities that have been historically underserved and marginalized with resources and culturally relevant supports,” said Dr. Gabriel Uribe, IEHP’s Director of Community Health. “Health literacy is essential to DEI work, and no one should suffer because they are not aware of available services. This community health workforce will fill in those gaps and serve as a step forward in our effort to advance diversity, equity and inclusion in the Inland Empire.” The pilot program will run until September 2022, with the goal of expansion soon thereafter.
Latest News - IEHP Launches Early Childhood Wellness Program
), Loma Linda University Health (LLUH), and Help Me Grow Inland Empire (HMGIE) have joined forces to create the IEHP Early Childhood Wellness Program. The program encourages parental understanding of children’s (aged 0-5 years) developmental milestones through preventive screenings, interactive classes, helpful resources and more. Developmental milestones are helpful in gauging children’s growth and can provide early warning signs for developmental delays. “A child’s growth is more than just physical, and can be observed in how the child plays, learns, speaks and behaves,” said Jane Wang, IEHP Director of Health Education. “Parents and caregivers who know their child the best could be the first to identify any missed milestones and are an important part of the solution,” added Wang. “Bringing awareness to developmental milestones through activities and resources gives parents the opportunity to learn more about their child and how they can personally impact their growth.” Reflecting on her time in the program, Jessica Cortez, parent of Jayla (8 months) said, “By doing the activities in the program, I’ve learned different ways that can help me teach and improve her learning. If I didn’t take the classes, I wouldn’t be able to come up with the activities we’ve been doing on my own. The questionnaire gave me an idea of what to look for and what areas we need to improve.” The program utilizes the Ages and Stages Questionnaire (ASQ-3) in partnership with HMGIE. The questionnaire’s results provide parents with information about the developmental status of their child across five key areas that can be discussed with the child’s pediatrician. The five key areas include: communication, gross motor, fine motor, problem solving, and personal-social. In addition, parents are provided access to developmental screenings, early childhood education and learning material promoting healthy growth and development at home. The program also includes a virtual interactive Circle Time class for parents and their children and refers parents to supportive resources when any developmental concerns are observed. “Help Me Grow Inland Empire is proud to serve as the developmental screening partner for IEHP’s Health Educators,” said Dr. Marti Baum, Pediatrician and HMGIE Physician Champion. “HMGIE assists IEHP-referred parents and caregivers to assess their child’s development against well-established milestones. When concerns are identified, IEHP’s Health Educators immediately start working with the family to provide the child with necessary medical care and social services. Together, IEHP and HMGIE are making a difference in the lives of young children — a successful partnership that helps our young ones be ready to learn when they start school.” The program is offered online weekly and will resume in-person interactive classes this month at IEHP’s Victorville Community Resource Center. “Preventive care and health promotion resonates at the core of our mission within Health Education at IEHP,” said Wang. “However, to truly provide wraparound care, we believe that we must continue to strengthen our partnership with our IEHP providers as well – such as leveraging technology solutions for ease of accessing screening tools and results. In the coming years, we hope to help bridge these efforts so that our young children, 0-5 years, are getting the right care at the right time, and are able to realize their full potential.” IEHP parents can participate in the program by submitting a screening request via email to email@example.com or by participating in a Circle Time class with their child. For more information, visit iehp.org or call IEHP Member Service at (800) 440-4347 or (800) 718-4347 (TTY).
Latest News - Top Health Care Leaders Gather at IEHP’s Inaugural Future of Health Summit
th care visionaries and thought leaders at the health plan’s headquarters on Oct. 13, to share supportive acceleration strategies for a more integrated and sustainable health system. The one-day event featured keynote conversations from industry leaders on trends and changes that are impacting the health care environment in the state and region. Featured speakers included: Author and Health Care Futurist Ian Morrison; California Health & Human Services Agency Secretary Dr. Mark Ghaly; University California Los Angeles Hospital and Clinic System Chief of Health Equity, Diversity and Inclusion Dr. Medell Briggs-Malonson; IEHP Chief Quality Officer Dr. Edward Juhn; President and Founder of MEDIS, LLC Dr. Michael Barr; and President of HC2 Strategies and Co-Chair of Stakeholder Health Dora Barilla. “The idea that this isn’t the summit of health care is really key. It’s the future of health. Health is more than health care,” shared Dr. Ghaly in his talk about California Health & Human Services’ vision and efforts. “There is an opportunity to constantly push ourselves and push our partners to think differently about how public and private partnerships can advance this concept of deep community health. It starts with conversations like this and bringing people together.” IEHP Chief Executive Officer Jarrod McNaughton said he hoped the day’s discussions will lead to real reflection and specific action plans. “We’re very serious about moving this community, in partnership with our providers, forward and moving the quality needle,” McNaughton added. “This kind of work can’t happen alone, and we are grateful for the tremendous showing of support and collaboration to ensure vibrant health in our communities for generations to come.”
Innovations and Quality Performance - Our Commitment to Innovation
healthcare needs of our Members for more than two decades. With our Strategic Priorities guiding us, we will continue to seek opportunities for innovation and improvement – putting access to quality healthcare and our Members, Providers and Community above all else. Community Health Assessment The 2022 Inland Empire Community Health Assessment Stakeholder Committee, comprised of over 40 representatives across 25 community organizations, united over the past year to collect and analyze the region’s health and wellness data. The group identified those four at-risk population groups, Senior citizens, communities of color, individuals with low incomes and those living in remote and rural areas, as well as six priority areas of focus: Basic Needs for Health and Safety, Human Housing, Meaningful Work and Wealth, Cardiovascular Disease and Diabetes, Maternal and Infant Health and Mental and Behavioral Health. The committee shared the findings in a first-of-its-kind joint regional Community Health Assessment report. Community Health Needs Assessment (CHNA) The 2022 Inland Empire Community Health Needs Assessment (CHNA) identifies the top health and well-being needs of Inland Empire residents. The findings in the CHNA will be used to build community interventions that generate collective investments addressing the identified priorities. There are seven assessments within the CHNA, the first three target the entire Inland Empire region, along with Riverside and San Bernardino counties. The remaining four assessments comprise drilled-down analyses for Montclair Hospital Medical Center, Redlands Community Hospital, San Antonio Regional Hospital and San Gorgonio Memorial Hospital service areas. Click here to view the assessment. Provider Recruitment IEHP’s innovative Network Expansion Fund (NEF) was the first program of its kind in the state. Established in 2014, the NEF allocates $30 million in specially designated funds to attract board-certified PCPs, Specialists and mid-level Providers to the Inland Empire, addressing the region’s chronic Provider shortage and improving access to care for more than 1.2 million IEHP Members. To date, more than 280 Providers have been recruited as a direct result of this program. Behavioral Health Integration Complex Care Initiative The Behavioral Health Integration Complex Care Initiative (BHICCI) is a collaboration between IEHP and more than 30 clinics in the Inland Empire that provides a footprint for the California Department of Health Care Services (DHCS) Health Homes Program, going live January 1, 2019. The goal is to improve Members’ health outcomes by staffing a complex care team to provide comprehensive care management and by coordinating complex physical and behavioral health needs across multiple Providers and health care systems in Riverside and San Bernardino counties. BHICCI care teams are currently transitioning into community-based care management entities (CB-CMEs) that provide Health Homes services in preparation for Health Homes go-live. Health Homes Program The Health Homes program (HHP) is an integrated care management program for patients with complex needs that builds on IEHP’s Behavioral Health Integration Complex Care Initiative (BHICCI), as legislated by the Department of Health Care Services (DHCS). The HHP coordinates the physical, behavioral, and community-based Long-Term Services and Supports (LTSS) needs of Members with severe chronic physical and/or mental health conditions. The primary goal of HHP is to improve the overall health outcomes of members through the delivery of care coordination and complex care management. Since the launch of the program in January 2019, more than 9,000 Members have seen overwhelmingly positive clinical health outcomes related to blood pressure, diabetes and depression. Click here to learn more about the Health Homes Program. EHR and Health Information Exchange IEHP has partnered with the San Bernardino County Medical Society and the Riverside County Medical Association to form the Inland Empire EHR Resource Center, to assist Providers and clinics in selecting and implementing electronic health record systems. Additionally, IEHP was part of the Inland Empire Health Information Exchange, which merged with the CalIndex Health Information Exchange to form Manifest Medex (MX). MX is a statewide health information exchange that has significant penetration and use in the Inland Empire, with all Inland Empire acute care hospitals and many medical groups and Physicians contributing patient clinical and administrative data. MX brings needed technology to access and securely share electronic patient health records for most of the 4.4 million people living in the Inland Empire. It allows Doctors, clinics, hospitals and other health care Providers to electronically review and access medical records, resulting in timely and improved quality of health care for patients in our community. DocOnline This innovative program provides another option for Members to receive medical advice after hours from a Physician. IEHP Members can speak to a board-certified Physician by phone or via video chat, quickly and easily. The Physician can access the IEHP formulary and the IEHP Pharmacy Network to e-prescribe medications for IEHP Members if needed. When fully implemented, this service will enhance Member access and convenience while reducing unnecessary emergency room and urgent care visits. Telehealth IEHP is supporting the expansion of telehealth services throughout the Inland Empire, to improve access to critically needed specialty care and to aid in rapid diagnosis and treatment. Telehealth eliminates one of the Inland Empire’s longstanding barriers to care – geographic distance to health care resources. With telehealth’s information and communication technologies, the treatment and prevention of disease or injury can occur long-distance, erasing geography as a critical factor impeding care. Telehealth can also be used to support Provider training and Member education. IEHP is currently supporting telehealth for certain services: behavioral health, retinal examinations, dermatology, and orthopedic consultations. Plans are underway to expand to additional services in alignment with Member needs. eConsult eConsult, a collaboration among IEHP, Arrowhead Regional Medical Center and Riverside University Health Care System, allows PCPs to connect directly with specialists electronically when a patient may need a specialist referral. Through a private, secure system, PCPs can receive timely clinical advice from specialists that may allow them to manage a majority of patients in the primary care setting (some patients may need a face-to-face visit with a specialist). IEHP is sponsoring the initiative for the first 24 months and will design, implement and evaluate eConsult at more than 70 clinic sites throughout Riverside and San Bernardino counties. Secure Online Member Portal and App IEHP Members can take an active role in managing their own health 24/7 via a secure online account that can be accessed through the IEHP website or mobile app. Members can view and print their IEHP Member Cards; view lab tests, Immunization Cards and authorizations; find or change Doctors; search the Provider Directory; enroll in health education classes; check eligibility; and more. The separate Baby-N-Me prenatal care app helps improve maternity health outcomes by making it easy for expectant moms to track pregnancy milestones, identify health issues, and stay healthy with reminders and helpful tools. Texting and Alerts IEHP uses two-way texting and Short Message Service (SMS) alerts to educate Members about their plan benefits and how to navigate the health care system. These alerts are targeted approaches that communicate seasonal health information about topics such as immunizations, preventive care, medication adherence, and new health plan features. Long-Term Services and Supports (LTSS) IEHP’s Long-Term Services and Supports (LTSS) program enables seniors and persons with disabilities to live independently in their homes as long as safely possible, and provides care in a Skilled Nursing Facility (SNF) when they cannot. LTSS includes the Multipurpose Senior Services Program (MSSP) and Community-Based Adult Services (CBAS), as well as SNF services when required. IEHP also helps coordinate any In-Home Supportive Services (IHSS) benefits. Since May 2018, IEHP has helped transition 750 Members out of long-term care facilities and back into the community. A 24-hour in-home emergency caregiver program and a case management program, developed in partnership with the Riverside County Department of Social Services, received the 2017 and 2018 Achievement Award from the National Association of Counties. IEHP has also partnered with the University of California, Los Angeles on a Geriatric Workforce Enhancement Program to provide patients, families and caregivers with the knowledge and skills they need to improve health outcomes and increase the quality of care for older adults.
Testimonials - Betty Daniels
experience as an OB/GYN, Dr. Betty Daniels has had her fair share of high-risk patients. Being a good doctor means knowing what those patients need in order to survive, even if that means doing things outside the normal plan of care. Dr. Daniels recalled the story of a patient with a history of a previous embolism. She knew this IEHP Member would need a higher level of care than what a community hospital could provide when it came time for delivery. Dr. Daniels requested a transfer to Loma Linda University Medical Center and IEHP agreed. “That’s what a patient advocate does,” said Dr. Daniels, who practices at two clinics operated by the Woman to Woman OB/GYN Medical Group. “And IEHP is one of the best patient advocates around.” From the commitment to help Providers decrease cesarean rates to the recent launch of a doula program, Dr. Daniels said she considers IEHP her partner in providing quality care to her patients. “I’m constantly impressed by IEHP’s initiatives because they’re always centered around quality and what’s best for the patient. I don’t see other health plans offering these types of solutions or resources,” she said. Dr. Daniels says her office staff especially appreciates IEHP’s timely authorization and referral process because it helps them get Members the medications and services they need – when they need it the most. Even the IEHP grievance process plays a role in improving quality since it addresses Member concerns and complaints. It can shed light on gaps in care or breakdowns in communication. And even if there are no issues to be found, at least patients know that they’re being listened to. “It makes patients feel good to know that their health plan cares about them,” she said.
Testimonials - Gayani DeSilva
ted States are living with some form of behavioral health issue. In fact, according to the National Alliance on Mental Illness, 50 percent of lifetime mental health illnesses begin by age 14. Yet unlike diabetes or cancer, most people don’t feel comfortable talking about their behavioral health concerns with their Doctor. Dr. Gayani DeSilva is hopeful that will change sooner rather than later. “Physical health and mental health affect the whole person, so it’s important that both are considered when we look at how to improve quality and awareness,” said Dr. DeSilva, a psychiatrist and the medical director of Behavioral Health at IEHP. Before joining the health plan in 2019, Dr. DeSilva treated IEHP Members in a variety of settings and even then she realized IEHP was different in terms of its coordination of behavioral health care. She saw that IEHP patients were more educated about how to access their services and were more confident that they would get the treatment they needed. Now, as an IEHP Team Member, Dr. DeSilva knows why. “The team is very conscientious and aware of what our Members need. We don’t just want to meet the expectations of our Members, but exceed them,” she said. Dr. DeSilva said her role as medical director isn’t just to provide clinical leadership for the department. She also wants to facilitate the ongoing integration between Utilization Management, Behavioral Health and Care Coordination even more. Removing barriers and improving access to care is another top priority, she said. That’s the goal behind a new program that will offer home-based behavioral health services to IEHP Members who are unable to go outside of their house for treatment. “We’re always thinking of how to do things better in order to meet the needs of our Members,” she said.
Leadership Team - Takashi Wada, MD, MPH
021. He is responsible for providing clinical and strategic leadership through accountable, collaborative processes to improve the quality-of-care delivery as evidenced by improved external quality metrics. Dr. Wada leads and drives innovative solutions for program development and implementation to improve access, satisfaction and care outcomes that are sustainable and scalable. Dr. Wada joined IEHP in 2019 as Vice President of Population Health. In this capacity, he oversaw the internal departments of Behavioral Health & Care Management, Community & Family Health, Health Education, and Practice Transformation. He also played a key role in various statewide and regional population health initiatives. Prior to his role at IEHP, Dr. Wada served as Chief Medical Officer/ Deputy Chief Medical Officer for CenCal Health and Director/Health Officer for Santa Barbara County’s Health Department. Dr. Wada holds an undergraduate degree in biomedical sciences from University of California, Riverside and a master’s degree in public health from University of California, Los Angeles (UCLA). After receiving his medical degree at UCLA, he completed his graduate medical education at Kaiser Permanente Los Angeles Medical Center.
Healthy Living - Smoking Cessation
right medicine to help you quit, and stress management. Below are resources that will assist you in quitting smoking. By clicking on the links below you will be leaving the IEHP website. Community Resources Kick it California Ready to take the next steps to quit smoking, chewing, or vaping now? The CA Smokers’ Helpline has all you need to reach your goal! They have many free services such as phone counseling, texting, and referrals to other local programs. They can also give step-by-step help on making a quit plan, tips on dealing with triggers, and support to help you stay quit. Call 1-800-300-8086 and give promo code 84 to get started! Or visit their website at https://kickitca.org/ Arrowhead Regional Medical Center 400 N. Pepper Avenue, Colton Click here to visit their website. 909-580-6167 Kaiser Permanente 2055 Kellogg Avenue, Corona Click here to visit their website. (866) 883-0119 (No cost for Kaiser Members only) Rim Family Services 28545 Highway 18, Skyforest Click here to visit their website. (909) 336-1800 Beaver Medical Group 1150 Brookside Avenue, Redlands Click here to visit their website. (909) 335-4131 Kaiser Permanente 17296 Slover Avenue, Fontana Click here to visit their website. (909) 609-3000 (No cost for Kaiser Members only) Loma Linda University Health - Center for Health Promotion 24785 Stewart Street, Loma Linda Click here to visit their website. (909) 558-4594 Websites By clicking on the links below you will be leaving the IEHP website. American Heart Association A step-by-step guide to smoke-free living, knowing the benefits, making a plan, dealing with urges, and staying quit. Center for Disease Control and Prevention (CDC) Featuring all you need to set up a quit plan, this site also links you to social media for ongoing support through the quitting process. Plus, you’ll be able to view videos of past smokers, hear their stories and learn through their experiences. Smokefree.gov Support and tools to help you or someone you love to quit. You can also opt for versions geared to veterans, women, seniors, and teens. Mobile Apps iOs Apps Smoke Free QuitNow! Quit Guide Kwit no butts No Vape Android Apps Quit Now Quit Guide Kwit no butts No Vape Interactive Tool Stop Smoking You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. Click here to download a free copy by clicking Adobe Acrobat Reader.
Leadership Team - Michelle Rai, MS
2020. She oversees IEHP’s communications and marketing programs and guides the development of long-term communication and marketing strategies. In addition, Ms. Rai oversees the strategic execution of IEHP’s community relations, media relations, internal communications, digital and social media. Ms. Rai has over 20 years of experience in public relations, communications, marketing, and media relations. Prior to joining IEHP, Ms. Rai served as Chair of the Communication Department at Pacific Union College in Napa Valley, Calif. Before her role as Chair, Ms. Rai acted as the College’s Public Relations Director and Public Information Officer. Ms. Rai holds a master’s degree in integrated marketing communications from Golden Gate University. She earned bachelor’s degrees in journalism and communications from Pacific Union College, where she received the prestigious Educator of the Year award in 2016. Ms. Rai’s leadership enables IEHP to increase its brand reach and social media presence, while enhancing perception of the organization and strengthening its place as an industry thought leader.
Leadership Team - Janet Nix, EdD
for the organizational development and operations of Human Resources. As the Chief of Organizational Development, utilizing her vast experience and expertise, Dr. Nix leads the way to continue developing and improving the core functions of IEHP’s Human Resources. Dr. Nix’s key focus includes impacting the IEHP culture and enriching IEHP’s goal of developing each employee. Dr. Nix is in charge of many critical tasks including driving IEHP’s processes for recruitment, hiring, on-boarding, benefits administration, company-wide training, and building employee morale.In her role, she is greatly motivated by and focused on supporting IEHP’s core values. Dr. Nix brings 30 years of experience to IEHP—15 years in education, and 15 years in healthcare. She is very experienced in organizational development, employee engagement, training at all levels in hospital and health systems environments, and many other areas of Human Resources functions. Her knowledge serves her position at IEHP seamlessly as she leads IEHP’s employee development, leadership development, and company environment advancement. Prior to IEHP, Dr. Nix worked as the Chief Learning Officer for the Hospital Sisters Health System in Illinois, which encompasses 13 hospitals and three integrated physician networks, including 15,000 employees. Previously, Dr. Nix worked as Assistant Vice President of Learning and Curriculum at St. Mary’s Medical Center, and as Dean of Instruction at Victor Valley Community College District. Dr. Nix earned her Bachelor of Arts in Social Welfare and Master of Public Administration from California State University, Sacramento. Dr. Nix also earned her Doctor of Educational Leadership from the University of LaVerne.
Leadership Team - Keenan Freeman, MBA
executive role, Mr. Freeman is responsible for the overall financial management of IEHP, its financial reporting and transparency, and for multiple plan financial functions including accounting, purchasing, capitation, cost recovery, risk management, and the coordination of fiscal and other operational audits. Mr. Freeman brings over 28 years of professional finance experience to IEHP which includes 16 years of strategic leadership in multiple functions including financial, operational and strategy development in a provider-owned health plan and a multi-specialty medical group with over 4,000 providers. Mr. Freeman served as Chief Financial Officer for Providence Medical Group in Oregon where he spent 5 years providing operational and financial leadership for over 1,200 physicians, physician assistants and nurse practitioners. In addition, he served for eight years as Chief Financial Officer and two years as Chief Operational Officer for First Care Health Plans in Austin Texas. Mr. Freeman understands the importance of developing external relationships with key physicians, health systems, and governmental entities. He enjoys building cross-functional teams to achieve short and long-term objectives and values the importance of developing external relationships with key physicians, health systems, and governmental entities. Mr. Freeman’s leadership in these areas, and in the annual budget process, keeps IEHP financially stable amid healthcare changes and economic volatility. Mr. Freeman holds a Bachelor’s degree in Administration and Accounting and a MBA from Texas Tech University.
Leadership Team - Edward Juhn, MD, MBA, MPH
ement of the quality journey in transformative ways to ensure the health plan’s commitment in providing the highest quality of care for the communities they serve. Dr. Juhn brings over 15 years of experience in optimizing the intersection between clinical services, public health, and data and technology. As a mission-driven servant leader, he has had multiple layers of healthcare system experience, including the payer, medical group and hospital. He has been involved in both enterprise strategy and tactical operations and has had success in building private and public sector partnerships. Prior to joining IEHP, Dr. Juhn served as Sr. Medical Director at Blue Shield of California where he worked on innovative initiatives leveraging big data, advanced analytics and technology-enabled service offerings impacting the quadruple aim and health equity. With this payer, he also managed ACO and non-ACO groups in Northern California and served on the clinical advisory group for the Blue Venture Fund. Additionally, Dr. Juhn has experience as a clinical scientist at an Intel-funded startup company and served as Chief of Healthcare Innovation and Strategy at Premier HealthCare, where he was part of the Accountable Care Coalition of Greater New York that helped establish one of the first ACO’s in the country focusing on the needs of adults with intellectual and developmental disabilities. Dr. Juhn received his BA and MD from George Washington University, his executive MBA from New York University, and his MPH from Johns Hopkins University. He is board certified in Internal Medicine, a fellow of the American College of Physicians, and was a clinical instructor at Stanford Medicine. He has also served as a member of the Interoperability Standards Priorities Task Force, a subcommittee under the Health Information Technology Advisory Committee (HITAC).
Special Programs - Total Fracture Care
ticipating Orthopedist for global fracture care without a prior authorization. This Program ensures that Members in need of fracture care by an Orthopedist, as determined by an Emergency Department Physician, Urgent Care Physician or Primary Care Provider, will receive timely access to care. Policy Reference: 10 - Medical Care Standards Total Fracture Care Providers Arrowhead Orthopaedics For more information and locations, please visit: https://www.arrowheadortho.com/ Orthopaedic Medical Group of Riverside Inc. For more information and location, please visit: https://omgnet.com/ You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. You can download a free copy by clicking here.
Healthcare Scholarship Fund - About the Healthcare Scholarship Fund
p Fund is the health plan’s partnership with local academic institutions to help remove the barrier of debt for medical students and develop a growing workforce for healthcare professionals to care for the Inland Empire’s growing Medi-Cal population. Why is the Healthcare Scholarship Fund needed? According to the California Healthcare Foundation, the Inland Empire has one of the lowest ratios of Primary Care Physicians (PCPs) and specialty physicians per 100,000 people in California. In addition, the Inland Empire lacks adequate Specialty and Behavioral Health practitioner capacity to serve the current growing population. With the average cost of a four-year medical degree standing firm at $276,800, pursuing a career in the medical field is out of reach for more and more each year. The HSF will aid students by helping to remove the financial burden of medical school that often restricts the choices of many aspiring healthcare professionals and allow recipients to immediately pursue careers in healthcare. I am a student and am interested in becoming a Doctor, what should I do? Students interested in the IEHP Healthcare Scholarship Fund are encouraged to contact the academic institutions below for more information on how apply. While each institution may have differing eligibility requirements, all Healthcare Scholarship Fund scholarships require students commit to practicing in the Inland Empire for 5 years after graduation. Participating schools and programs include: Loma Linda University Medical School University of California Riverside California University of Science and Medicine