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Healthy Living - Flu

at you can to protect yourself from the flu virus. Everyone should get the flu shot. Members who are especially high risk for complications are: 65 years of age or older. Pregnant. Residents of nursing homes and long-term care facilities. Children, 6 months or older. Remember, in many cases, the flu shot can prevent the flu, lessen the symptoms if you get the flu and reduce spreading it to others. Common myths about the flu shot Myth 1: I can get the flu from the flu shot. False. The flu shot is made from a virus that is not active, so it doesn’t cause infection. Myth 2: I’m healthy; I don’t need the flu shot. False. Healthy people can get sick, too. Very sick. The flu shot can help lower your chances of getting sick. Myth 3: I got a flu shot last year. I don’t need a shot this year. False. The flu virus changes every year and so does the flu shot. You need a flu shot every year to fight this year's flu.  Frequently Asked Questions Q: Where can I get the flu shot? A: Your Doctor’s office (for adults and children), certain network pharmacies like CVS, Rite Aid and Walgreens (for adults only). Q: What are ways I can avoid getting the flu? A: To avoid getting the flu, you should:   Get the flu shot. Avoid close contact with people who are sick. Wear something to cover your mouth and nose when in public. Wash your hands often with soap and water. If you don't have soap and water, use an alcohol-based hand sanitizer.  Avoid touching your eyes, nose, and mouth.  Eat healthy. Drink lots of fluids, especially water.  Get plenty of rest. Clean and disinfect surfaces around you. Q: What should I do if I get the flu? A: If you get the flu, be sure to: Stay home and rest. Avoid others.  Drink lots of fluids, like water and juice. See your Doctor if symptoms do not improve. If you have the flu but can’t reach your Doctor, call the IEHP 24-Hour Nurse Advice Line at 1-888-244-IEHP (4347) or 711 for TTY users. Our nurses can connect you with a Board-Certified Doctor by telephone or virtual visit via video chat.

Helpful Information and Resources - Texting Program

Members using text messaging, this form of communication can reach our Members immediately. Although information isn't limited to this common communication channel, we may send you important healthcare notifications to: Inform you on how to get care and services with IEHP Remind you about key preventive care visits to help you stay healthy Let you know about health education and wellness programs that you are eligible for And much more To sign up, Members need to text “Healthy” to 90902. Message and data rates may apply. For help, text HELP to 90902 or email texthelp@iehp.org. Members can unsubscribe by replying STOP at any time. Message frequency varies.  This texting program is available to Members who are the subscribers of Boost, AT&T, T-Mobile®, Dobson, Verizon Wireless, U.S. Cellular, C Spire Wireless, Metro PCS, Cricket Communications, Virgin Mobile and other wireless carriers. Carriers are not liable for delayed or undelivered messages. Members must be 13 years of age or older to use this service. You also agree to IEHP Wireless Text Messaging Terms and Conditions.  We respect your privacy. Our privacy policy can be found here. Contact Info: 10801 Sixth Street Rancho Cucamonga, CA 91730 1-800-440-IEHP (4347) 1-800-718-IEHP (4347) for TTY Users 8AM-5PM PST texthelp@iehp.org www.iehp.org *This short code program is managed by mPulse. www.mpulsemobile.com  

Rx Prior Authorization Drug Treatment Criteria - Prior Authorization Drug Treatment

You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. You can download a free copy by clicking Adobe Acrobat Reader. By clicking on this link, you will be leaving the IEHP website. Medicare: For IEHP DualChoice (HMO D-SNP) - Medicare-Medicaid Plan - Formulary and Criteria information, please click here IEHP DualChoice (HMO D-SNP). Medicaid: On January 7, 2019, Governor Gavin Newsom issued Executive Order N-01-19 (EO-N-01-19) for achieving cost-savings for drug purchases made by the state. A key component of EO N-01-19 requires the Department of Health Care Services (DHCS) transition all Medi-Cal pharmacy services from managed care (MC) to fee for service (FFS). Click here to go to the “DHCS Medi-Cal Rx” page on IEHP website Click here to go to “Medi-Cal Rx: Transition” page on DHCS website Updated April 7, 2021, this document describes DHCS’ multi-faceted pharmacy transition policy, inclusive of “grandfathering” previously approved PAs from managed care and fee-for-service, as well as a 180-day period with no PA requirements for existing prescriptions, to help support the Medi-Cal Rx transition. During this transition period, Magellan will provide system messaging, reporting and outreach to provide for a smooth transition to Medi-Cal Rx. Click here to view “Medi-Cal Rx Pharmacy Transition Policy” from DHCS website To view Drug Criteria Referenced in Summary Table - Click Links Below: Clinical Practice Guidelines - CPGs Drug Prior Authorization Criteria HP Acthar (repository corticotropin injection) (PDF) Nucala (PDF) Spinraza (nusinersen) (PDF) Synagis (PDF) Xolair (omalizumab) (PDF)  Drug Class Prior Authorization Criteria Adult Enteral Nutritional Supplement (PDF) Antineoplastic Agents (PDF) Erythorpoieses-Stimulating Agents (PDF) Growth Hormones (PDF) Hepatitis C (PDF) Hereditary Angioedema (PDF) Immuno Globulins (PDF) Nutritional Supplement Infant Formula (PDF) Opioid Analgesics (PDF) Pediatric Enteral Nutritional Supplement (PDF) Proprotein Convertase Subtilisin/Kexin Type 9 (PCSK9) Inhibitor (PDF) Testosterone Hormone Replacement (PDF) Therapeutic Agents in Rheumatic And Inflammatory Diseases (PDF) Pharmacy Policies Discharge Policy (PDF) Drug Trial and Failure (PDF) High Daily Morphine Milligram Equivalent (PDF) IEHP Drug Prior Authorization Policy (PDF) Intradialytic Parenteral Nutrition (IDPN) Policy (PDF) Non-Formulary Drug (PDF) Non-Sterile Compounded Medication (PDF) Off-Label Indication Policy (PDF) Pharmacy Drug Management Program for Pain (PDF) Quantity Limit Policy (PDF) Information on this page is current as of January 1, 2022.

Latest News - Inland Empire Health Plan Promotes Autism Awareness

rents of Members to feel confident in advocating for themselves, their children, and family members to access the behavioral healthcare they need. The health plan supports more than 7,500 Members who are utilizing behavioral health treatment services for autism spectrum disorder (ASD) and related conditions. Such services may include: applied behavioral analysis, speech therapy, physical therapy, occupational therapy, psychiatry services and more. “Having Autism or being on the spectrum is nothing to be afraid of,” said Heather Waters, IEHP’s Manager of Behavioral Health and Care Management. “As a health plan, we want to take the stigma out of asking or seeking behavioral healthcare and encourage our Members or parents of Members to trust their gut and ask for support as soon as they spot any signs or symptoms of possible developmental delays.” Waters shared that early treatment and recognition of symptoms, as early as one year of age and before a child enters school, can result in better health outcomes, especially for children. Signs and symptoms vary and can range from obsessive or compulsive behaviors to poor social skills, delayed milestones, and more. IEHP Medi-Cal Members can be referred to services and treatment for ASD symptoms by a Medical Doctor or a Licensed Psychologist. This allows Members under 21 years of age to access critically important behavioral and developmental therapies immediately, while they undergo the autism evaluation process.   IEHP’s Internal Behavioral Health Team helps Members and their families navigate an ASD diagnosis through actively coordinating services and additional resources through partnerships with several provider groups and local agencies across the region. Recently, IEHP collaborated with the Inland Empire Autism Assessment Center of Excellence (AAC) to provide a Member in Indio with a complete Autism Diagnostic Evaluation through telehealth appointments. “Even with care coordination challenges like location and Member condition, the situation wasn’t impossible,” said Waters. “As the Member and their family connected with the AAC, our team checked in regularly to make sure the services were effective and to remind the family and Member that they were not alone in this journey.” To receive an evaluation or additional services, Members are encouraged to call IEHP’s Member Services at 1-800-440-4347 and ask for the Behavioral Health Department.

Latest News - UC Riverside Athletics and IEHP Partner for Community Wellness

forces this season to bring health and wellness resources, including COVID-19 education and vaccine information, to the campus community and broader audiences. Utilizing a multi-channel approach, the organizations will serve as an access point to timely and accurate health information for students, staff and the community during the ongoing pandemic. “We are excited to welcome IEHP as a partner to help us continue our mission of preparing our student-athletes for opportunities in life through sport,” said Wesley Mallette, Director of Intercollegiate Athletics. “In partnership with IEHP, we hope to educate and inform all Highlanders about the amazing resources IEHP provides and their positive impact on lives.” As a corporate sponsor, IEHP will be cheering for UCR’s basketball, baseball and softball home games, and will be sponsoring a basketball game on February 17, celebrating Black History Month. At this event, Michael Deering, IEHP’s Vice President of Innovation, Acceleration and Diversity, will be announcing the UCR Highlanders’ starting lineup. Also featured in the partnership is the health plan’s collaborative work with UCR’s Center for Healthy Communities and School of Medicine and will be aired on videoboard screens before games—appearing on ESPN+ when Highlander games are televised. “UCR’s commitment to public health is incredibly evident in all they do,” said Jarrod McNaughton, IEHP’s Chief Executive Officer. “We’re grateful to partner with them on multiple levels and look forward to sharing resources and accurate COVID-19 information so we can put our best foot forward in living healthy lives and defeating this virus, together.” For upcoming UCR game schedules and events, visit gohighlanders.com.

Latest News - For its 26th Anniversary, IEHP Honors ‘Original’ Team Members

Inland Empire Health Plan (IEHP) had officially opened its doors.  Twenty-six years later, a small cohort of team members hired during the health plan’s opening year – self-proclaimed, “The Originals” – continue to serve their community as IEHP team members.  Comprised of team members from various departments across the health plan, the Originals have contributed to some of IEHP’s most critical projects, supporting the health plan’s innovative spirit and providing optimal care for more than 1.6 million members.  “Our IEHP Originals continue to push us forward through their deep commitment and understanding of what it means to be an IEHP team member,” said IEHP Chief Executive Officer Jarrod McNaughton. “This group reminds us each and every day of where we’ve been, and why we must continue to move forward.” As IEHP celebrates and reflects on the organization’s 26th anniversary this year, the health plan is also honoring its Originals to share more about their commitment and their unique place in IEHP’s history.  “If we worked late or on the weekends, you’d often find our kids at work – they’d play in the open spaces or at the desks while we kept working,” recalled IEHP IT Test Governance and Coordination Manager Imelda Ramirez. “My son used to play under my desk with his Matchbox cars. I still have them at my desk. It was a family adventure getting ready for go-live in 1996 and those first few years.”   To learn more about IEHP’s Originals and their stories, visit IEHP on LinkedIn.  

Latest News - IEHP Quality Leaders Share the Power Behind Data

he right way makes all the difference in providing quality health care services. Illustrating the significance of data management with industry peers and professionals, IEHP is sharing their experience mitigating bias in data algorithms and insight on how data can be used to enhance care quality at the Local Health Plans of California (LHPC) Moving the Needle: Advancing Health Equity Seminar in Sacramento Oct. 27 and the National Committee for Quality Assurance (NCQA) Innovation Summit in Washington, D.C. Oct. 31. Both events target strategic collaboration and sharing of ideas to accelerate the delivery of quality care and reduce gaps in health care among disadvantaged and vulnerable populations.  In their LHPC presentation, IEHP Chief Quality Officer Dr. Edward Juhn and Vice President of Quality Genia Fick will explain how data can be used to identify health disparities, define health equity issues and lay the groundwork for effective interventions to improve health outcomes.  “We are committed to leveraging new data to help inform health equity,” said Fick. “This will ensure we are funding and prioritizing the appropriate resources for those who need it most.” Dr. Juhn will also be joining ideas42 Managing Director Ted Robertson at NCQA’s Health Innovation Summit to present their collaborative work in addressing algorithmic bias to advance quality and equity outcomes. Their presentation will focus on the importance of addressing disparities unintentionally produced by algorithms and how health care organizations can mitigate it in practice.  “It is critical to be better stewards of our data to impactfully serve our community,” said Juhn. “Our goal and focus of leveraging data should be to improve health outcomes.” To learn more about IEHP, visit iehp.org.  

Latest News - Nominations Now Open: IEHP Living the Mission Awards

er place for all?  Inland Empire Health Plan (IEHP) is currently collecting nominations for its 2023 Living the Mission Awards, which will be announced next spring. Nominations can be made until Feb. 15, 2023, by visiting LivingTheMissionAwards.IEHP.org. Categories for the awards include Creativity and Innovation, Vibrant Health, Optimal Care and Inspire.   The Creativity and Innovation Award will honor a provider, entity or community partner that exemplifies the courage to “break the mold” in pursuit of innovative ways to address health concerns for Inland Empire residents. IEHP’s Vibrant Health Award will recognize a provider, entity or community partner that exemplifies engagement with the well-being and joyful life of residents in the Inland Empire.  The health plan’s Optimal Care Award will celebrate a provider or entity that exemplifies world-class care and outcomes in preventive care, chronic care or hospital care. In addition, the Inspire Award will acknowledge a provider, an entity or community partner that exemplifies IEHP’s mission, “We heal and inspire the human spirit.” Earlier this year, Community Action Partnership of San Bernardino County (CAPSB) and SAC Health System earned IEHP’s first Living the Mission Awards. This recognition highlighted CAPSB’s dedication to eliminate effects of poverty and SAC Health System’s tireless support and service to residents in both Riverside and San Bernardino counties. “The work we do each and every day to fulfill our mission to heal and inspire the human spirit is made possible through the innovative and courageous contributions of our providers and partners,” said IEHP Chief Executive Officer Jarrod McNaughton. “We look forward to honoring these groups and continuing our collaborative work to make the Inland Empire a healthier place for all.”   Awards will be announced at IEHP’s annual Mission Conference scheduled for May 5, 2023.  To learn more, visit missionconference.iehp.org.     

Latest News - IEHP Partners with Young Visionaries to Teach Life Skills in High Desert

of fun into life skills training classes, then watch the positivity ensue. High Desert children and teens are well on their way to success, thanks to Young Visionaries Youth Leadership Academy (YVYLA) and its Creative Arts and Cognitive Life Skills program, which is offered at Inland Empire Health Plan’s (IEHP) Victorville Community Resource Center. A regular on-site partner at IEHP’s Victorville center, YVYLA works tirelessly to empower and enrich the lives of young people (ages 10-19) through life-building activities and instruction in the areas of education, employment and mentoring. To achieve this, YVYLA offers various programs as well as family and social resources.  “Three days a week, we bring creative arts classes, cooking and support groups for teens in Victorville,” said Terrance Stone, YVYLA chief executive officer. “Each class is intentionally designed and provides a positive environment where students learn cultural awareness, life skills and much more.” In addition to the IEHP partnership, YVYLA collaborates with school districts across the High Desert and IEHP agency partners, like Desert Mountain Children’s Center, which provides weekly teen support groups.  “Like all our on-site partners, YVYLA is committed to the health and wellness of IEHP’s members and the communities we serve,” said IEHP Community Resource Center Manager Delia Orosco. “YVYLA pours an immense amount of love, support and resources into our youths and we are so grateful and excited about our future collaborations.” Currently, IEHP’s Victorville Community Resource Center hosts five on-site partners: Goodwill, Housing Authority of County San Bernardino, TODEC Legal Center, Community Action Partnership of San Bernardino County and YVYLA.  To learn more about YVYLA, visit yvyla-ie.org or stop by IEHP’s Victorville Community Resource Center at 12353 Mariposa Road, Suites C-2 & C-3, in Victorville.

Latest News - IEHP hosts job fairs in Inland Empire

Department of Child Support Services, Inland Empire Health Plan (IEHP) Community Resource Centers will host Roadshow Recruitment job fairs.  Events will be held at all three IEHP Community Resource Centers at the following dates and times:  Tuesday, Nov. 8, from 10 a.m.- 2 p.m. at IEHP’s Riverside center, 3590 Tyler St., Suite 101, Riverside, Calif., 92503 Wednesday, Nov. 9, from 10 a.m.- 2 p.m. at IEHP’s Victorville center, 12353 Mariposa Road, Suites C-2 & C-3, Victorville, Calif., 92395 Thursday, Nov. 10, from 10 a.m.- 2 p.m. at IEHP’s San Bernardino center, 805 W. Second St., Suite C, San Bernardino, Calif., 92410 Each event will have about eight employers on site, all accepting applications and conducting interviews for various roles. Industry positions include jobs in retail, education, transportation, manufacturing, logistics, hospitality, law enforcement, U.S. armed forces, administrative and more. Registration is required by filling out this form.  “With so many in need and right before the holidays, this job fair is greatly needed,” said IEHP Community Resource Center Manager Maria Gallegos. “We’re thrilled to connect our members and neighbors to trusted employers, who are actively looking to hire within our communities.” Attendees are encouraged to dress professionally and to bring several copies of their resumes. Workshops for resume building will also be offered by Goodwill of Southern California.  “Our centers are an invaluable resource for our region because of our community partners and their willingness to consistently collaborate with us to support our most vulnerable residents,” said IEHP Community Resource Center Manager Delia Orosco. “We are eager to help facilitate these connections and foster growth in our neighborhoods because of events like these.” 

Latest News - IEHP Celebrates 25 Years of “Doing the Right Thing”

ion residents, contracting with over 6,700 providers, and employing nearly 2,500 team members, the health plan is honoring this momentous milestone by continuing to embark on a strategic path forward. “In the last 25 years, we’ve had the incredible pleasure of connecting millions in our region to whole-person healthcare services,” said Jarrod McNaughton, IEHP chief executive officer. “With large initiatives like CalAIM underway and the ongoing COVID-19 pandemic, it is critical that we continue to meet our members, providers and team members where they are, so that we may effectively work together to deliver optimal care and vibrant health to residents in our region.” IEHP began its operation in 1996 with over 60,000 Medi-Cal members and worked proactively to provide coverage to uninsured children in working families who did not qualify for Medi-Cal by launching the Healthy Families program in 1998. By 2000, IEHP had become one of the first Medi-Cal only health plans in California to receive “Commendable” NCQA Accreditation and ranked the ninth largest Medicaid Plan in the United States.   With the development of several programs supporting children (Healthy Kids), seniors (Medicaid), persons with disabilities (Medicare DualChoice), and specific health conditions (like diabetes and asthma), IEHP was able to support the influx of Inland Empire Residents who became eligible for its health services through the Affordable Care Act, increasing the health plan’s membership to 1 million members by 2015. Recently, the health plan was mentioned as a model in California’s Master Plan for Aging and has contributed several ideas to the state’s multi-year transformational initiative to address many of the complex challenges impacting the state’s Medi-Cal population (CalAIM). Programs serving as models include the health plan’s innovating work around health and housing, like IEHP’s  Housing Initiative and Health Home programs. In addition to supporting transformative initiatives like CalAIM, IEHP is also working towards sustainable solutions to increase positive health outcomes of residents in the region. “While we celebrate the great work done in our region, our job as a community-based health plan is far from over,” said McNaughton. “Building and strengthening networks of providers in the I.E. to offset the on-going provider shortage and working with our partners to create an Electronic Medical Record system to better care for members, are only two of the large priorities we’re working through,” added McNaughton. “Accompanied by our mantra to always ‘do the right thing’ for our members, our mission to heal and inspire the human spirit will guide our thoughts, our decisions, and most importantly, our actions through these projects and at IEHP in the months and years to come.”

Latest News - Community Gardens Nourish with Food, Fish and Fellowship

at involves fish – are providing access to fresh fruits and vegetables for neighbors facing food insecurity. For the last year, Inland Empire Health Plan (IEHP) has worked closely with community partners to support these gardens, including an inspiring collaboration with Music Changing Lives (MCL) Chief Executive Officer Josiah Bruny, to bring a new community garden to San Bernardino.  Located on the corner of Electric Avenue and North 40th Street in San Bernardino – once one of the largest dumping sites in the city – the land has been transformed into MCL’s Urban Garden. In addition to addressing food insecurity, the garden aims to provide a safe space where neighbors can come together to learn, exercise, eat, explore, relax and have fun. Home to Soulful Sunday events every fourth Sunday of the month, local residents are invited to visit the garden for gardening workshops and various volunteer opportunities, while enjoying music, food and more. Information on Soulful Sunday events can be found on MCL’s Facebook page.  “The best part about this project is that it’s all led by the community,” said Bruny. “Working together, we can bring more love to the region and those who need it most. We look forward to leveling up in our efforts to make the Inland Empire a better place for us all.” In addition to sponsorship, IEHP supports the garden by providing volunteers through the company’s team member Helping Hearts program and Health Education team. Volunteers work alongside program leaders pulling weeds, planting trees, spreading mulch, building garden beds and irrigating crops.  “Through the right partnerships, compassion and drive to heal and inspire the human spirit, these gardens are thriving and bringing a diversity of wellness opportunities to our neighbors,” said IEHP Senior Community Health Director Cesar Armendariz. “We appreciate the love Music Changing Lives has for the Inland Empire and the people who live here and look forward to continuing to plant and harvest more gardens for a healthier community.” The health plan also provided sponsorship to “Jardín Comunitario de la Salud” – Spanish for “Community Garden of Health” – to help support a large aquaponics garden at the Loma Linda University Health SACHS clinic in San Bernardino.  The first of its kind in the Inland Empire, the garden is home to a large quantity of fish that work symbiotically, nourishing garden beds and working to create food that can be harvested and consumed by the community.  Gardens are located in Rancho Cucamonga, Ontario, Jurupa, Perris and San Bernardino. For more information on local community gardens, visit: riversidefoods.org.   

Latest News - Poverty Symposium Hosted at IEHP Headquarters

, Inland Empire Health Plan (IEHP) hosted Community Action Partnership of San Bernardino County’s (CAPSBC) fourth annual 2022 Poverty Symposium Friday, July 29 at its headquarters.  The event gathered elected officials, policy makers and community leaders to share innovative solutions that tackle poverty-related issues in the county. The symposium also included a keynote address from University of California Riverside’s Professor of Public Policy, David Brady, and panel presentations comprised of experts from the housing industry, youth providers and more.  “We are so grateful for the IEHP team’s hospitality in allowing us to host this year’s Poverty Symposium at their facilities,” said Xiomara Henriquez-Ortega, Administrative Support Manager.   “Community Action Partnership of San Bernardino County values our long-term partnership with IEHP, and we appreciate their continued support to help us further our mission of helping people and changing lives. This event was an important component of our advocacy efforts to impact change in our communities, and it is a collective effort we are working on with our key partners.”  IEHP’s 400,000-square-foot Atrium building is no stranger to hosting positive, impactful events. In addition to being a home base for more than 2,800 IEHP employees, the ENERGY STAR® certified facility has served internal team members, industry professionals and the community for celebrations and in great times of need.  Past events at the Atrium have included the health plan’s annual Mission Conference, innovative health information technology showcases, COVID-19 personal protective equipment distributions, super vaccine clinics and more.  “Events like the CAPSBC Poverty Symposium stimulate critical discussions and connections that move our communities forward,” said IEHP Senior Director of Community Health Cesar Armendariz. “We are extremely grateful for our strong partnership with CAPSBC and the great work they do and look forward to hosting future collaborations with our many community partners at our beautiful Atrium site as we work together to heal and inspire the human spirit.” 

Latest News - San Bernardino Housing Authority to Host Free Workshops in Victorville

lle Community Resource Center on-site partner, is hosting housing support workshops for county residents.  These free workshops will offer residents a wide range of information on housing assistance resources, including how to sign up for rental assistance and learn more about the county’s housing voucher program. Each workshop is open to the public and will be held at the Victorville Community Resource Center located at 12353 Mariposa Road, Suites C-2 & C-3.  The workshops are scheduled from 9-10 a.m. on the following Wednesdays: Aug. 3 Aug. 17 Sept. 7 Sept. 21 By providing housing resources workshops at the Victorville Community Center, customers can learn about affordable housing services offered by HACSB and access supportive services from other community partners in one location,” said HACSB Director of Policy and Public Relations, Nicole Beydler. “Our hope is that this partnership helps to connect affordable housing and related services, and that customers will be able to leverage these services toward achieving their goals.” HACSB focuses on providing housing assistance through resources authorized and funded through the U.S. Department of Housing and Urban Development. Through this work, HACSB is one of the most progressive housing authorities in the country and the largest provider of affordable housing in San Bernardino County. Currently, HACSB assists about 26,000 people, most of whom are seniors, individuals with disabilities, veterans and children. “We are proud to partner with IEHP to bring these housing resource workshops to the community. Safe and stable housing is fundamental, but it takes more than housing to achieve an enriched quality of life,” added Beydler. Through IEHP and HACSB’s collaboration, the health plan’s Victorville Community Resource center was also designated as a United States Department of Housing and Urban Development (HUD) EnVision Center last year. This highlights the center's ability and commitment to empower households with resources and support needed to become self-sufficient. Resources pertain to economic empowerment, educational advancement, health and wellness and character leadership.  “Knowledge and information are power,” said IEHP Victorville Community Resource Center Manager Delia Orosco. “In collaboration with HACSB and our other center partners, we can empower our communities with information needed to truly inspire positive change in their own lives.” In addition to HACSB, IEHP’s Victorville center currently hosts five, on-site partners to support community residents. Partners include Young Visionaries Youth Leadership Academy, TODEC Legal Center, Community Action Partnership of San Bernardino County and the Goodwill of Southern California.  Click here for more information on IEHP’s Community Resource Centers.   

Latest News - Local Student Ambassadors Target Low Campus Vaccination Rates

ease COVID-19 vaccine awareness, education, and utilization rates among students through student-led vaccine education. “I am participating in this COVID-19 Student Ambassador Program to educate and inform my community about COVID-19 vaccinations,” said Jasmine Mejia, CHC Student Ambassador. “Many lives have been lost and my community needs to know the truth about the importance of being vaccinated.  If I can get the facts out about the COVID 19 vaccine, then I will play a small part in saving lives in my community.” Trained by IEHP’s Community Health Teams and the San Bernardino County Department of Public Health, the eight student ambassadors – four at each campus – aim to increase on-campus vaccine rates by distributing vaccine information at booths located in the main areas of each campus, peer presentations, pop-up clinic promotions, and helping schedule vaccine appointments.   “With vaccine mandates on campus, we want to make sure our local college students have all they need to continue their education safely,” said Marci Coffey, IEHP Community Partnerships Director. “We’re excited to work with students in this capacity and empower them to effectively inform and engage with their peers.” IEHP will provide students with vaccine education resources, health plan materials, and promotional items to share during the program’s duration. In addition, the health plan will provide a stipend to the students committed to participate in the program four days (16 hours) a week. “Education is key and, if provided, I feel that each person will make an informed decision. As an ambassador, I hope to spread the word that lack of insurance, immigration status, or having permanent housing doesn't disqualify anyone from receiving vaccinations and boosters,” said Sophia Zamora, SBVC Student Ambassador.    The project is set to run from January 4 to March 31 on both campuses. “We understand there are concerns and fears associated with the COVID-19 vaccine,” said Dr. Takashi Wada, IEHP’s Chief Medical Officer. “Learning from a qualified, well-informed peer can help drive positive influences and healthy decision making. We hope to increase those opportunities for students by empowering student ambassadors with all they need to spark conversations that will ultimately lead to healthier students and communities.”

Latest News - IEHP Extends Mental Health Awareness and Support

oughout the year and is doing something about it.  “A behavioral health crisis can occur in someone’s life at any given moment,” said IEHP Clinical Director of Community Behavioral Health Amrita Rai. “Each person carries and responds to a crisis in a very personal way, which is why it is critical to meet the needs of our community and our members, ensuring they have the right resources at the right time.”  Extending the conversation beyond September’s National Suicide Prevention observance, IEHP will continue to proactively encourage mental and behavioral wellness conversations throughout the year through the plan’s website and LinkedIn, Twitter, Instagram, Facebook and TikTok accounts.  Sharing existing resources with the community, information will include supporting awareness of the 9-8-8 Suicide and Crisis Lifeline, post-partum maternal health resources, student behavioral health programs, grief and depression management and wellness programming through the health plan’s community resource centers.  Spreading awareness further with industry peers and decision-makers from across the health care community, Rai will also join a panel at The Future of Mental Healthcare West 2022 Conference in November to share insights about engaging youth in their mental health.  “Your mental health and wellness are just as important as your physical health, and there is absolutely no shame in asking for help,” said Rai. “We want to encourage our members and communities to take that courageous step and reach out.” Help is available for anyone at any time by dialing 9-8-8. IEHP members can also confidentially call Member Services at (800) 440-4347. For more information, visit iehp.org.  

Latest News - New Program Reduces Healthcare Barriers in the Inland Empire

and support community health workers (CHWs) in the Inland Empire (I.E.).  The pilot program is aimed at reducing barriers to health care services in marginalized and underserved areas and encouraging diversity, equity and inclusion (DEI). In the initial stage of the program’s two-tiered approach, the health plan will professionally train a new community health workforce in an intensive nine-week program. Program curriculum encompasses CHW training provided by Loma Linda San Manuel Gateway College’s Certificated Community Health Worker Training Program and various IEHP Health Navigator courses. Continuous training opportunities will also be offered to ensure CHWs remain equipped with needed resources. The workforce will be staffed in partnership with community agencies and their employees who may be interested in a career advancement opportunity. These agencies include Young Visionaries (High Desert), Michelle’s Place (Temecula Valley), Asian American Resource Center (San Bernardino), LGBTQ Center (Palm Springs), and the Sahaba Initiative (San Bernardino). Internally, IEHP’s Community Health Managers Delia Orosco, Maria Gallegos and Carmen Ramirez are actively collaborating to support the needs of the program. “To truly encourage DEI in the I.E., each organization is focused on understanding and meeting the needs of a specific population. By working together to share knowledge and resources, we can better meet those needs and enhance wellness throughout the region,” said Orosco. DEI continues to be the focus of program’s second tier. This includes IEHP’s work to lead external CHW assignments that empower residents by teaching them how to utilize health care benefits, helping them navigate benefit services, and increasing their ability to advocate for themselves in their community. “Our hope is that we can collectively improve regional health outcomes by supporting communities that have been historically underserved and marginalized with resources and culturally relevant supports,” said Dr. Gabriel Uribe, IEHP’s Director of Community Health. “Health literacy is essential to DEI work, and no one should suffer because they are not aware of available services. This community health workforce will fill in those gaps and serve as a step forward in our effort to advance diversity, equity and inclusion in the Inland Empire.” The pilot program will run until September 2022, with the goal of expansion soon thereafter.

Latest News - IEHP Named One of the 2022 Best Workplaces in Health Care™, Ranking #15

rofit Medicare-Medicaid plan in the nation, announced its designation as a 2022 Best Workplaces in Health Care™.  The Great Place to Work® and Fortune magazine designation reaffirms what the company’s annual survey revealed: 92% of the employee respondents believe IEHP is a great place to work, a statistic 35% higher than the average U.S. company. “Our strong team culture fuels our commitment to heal and inspire the human spirit,” says IEHP Chief Organizational Development Officer Janet Nix. “Working together, we’ve cultivated a strong, collaborative working environment where our team members take pride in doing the right thing for all we serve, including each other.” The Best Workplaces in Health Care award is based on analysis of survey responses from over 161,000 current employees from Great Place to Work® certified companies. Of IEHP’s 2,817 employees, 87% completed the survey that covered a variety of workplace quality experiences, including pride in the organization’s community impact, belief that their work makes a difference and feeling their work has special meaning. Highlights from the survey of IEHP’s employees include: 96% feel good about ways the organization contributes to its community 95% report having special and unique company benefits 94% are proud to tell others their place of employment  Great Place to Work is the only company culture award in America to select winners based on employees’ experiences, no matter who they are or what they do. The survey also provides team members the opportunity to give personal feedback regarding what they feel the company can do to improve even further. “The feedback delivered in these surveys is critical to moving IEHP forward and continuing to uphold our mission to heal and inspire the human spirit,” said IEHP Chief Executive Officer Jarrod McNaughton. “Our team members inspire the work we do every day and their innovative feedback has driven many of the initiatives we’ve implemented.” The Best Workplaces in Health Care list is highly competitive. Great Place to Work, the global authority on workplace culture, selected the list using rigorous analytics and confidential employee feedback. Companies were only considered if they are a Great Place to Work-Certified™ organization.  “It is our honor to spotlight the Best Workplaces in Health Care,” says Michael C. Bush, chief executive officer of Great Place to Work. “Health care heroes have been on the front lines saving lives, and these organizations dug deep to tailor their support to the rapidly changing demands from the pandemic. We applaud their commitment to inclusive, high-trust cultures.” When asked if there was anything unusual or unique about IEHP that makes it a great place to work, team members responded with personal insights, highlighting the organization’s positive impact.  “IEHP is unique in that they ‘walk their talk.’ In the 20 years of experience as a nurse, I have never been employed by an organization such as IEHP,” shared an IEHP team member in the anonymous survey. “They truly care for our community just as much as they care for their employees. It is a blessing to be part of such an amazing organization that exudes its mission, vision and values. I look forward to completing my mission as a nurse at IEHP.” To learn more about IEHP and career opportunities, visit iehp.org.  

Latest News - IEHP Foundation Launches to Serve Most Vulnerable Communities

is a nonprofit organization that was established to ensure access to quality and innovative health care by supporting objectives that focus on community health and clinical excellence, with an emphasis on housing insecurity, mental health, substance abuse, and food insecurity. IEHP Foundation will partner with IEHP to support its mission, vision and values through their own creative and innovative efforts. This work will serve the community in its entirety, beyond traditional health care services and reach the region’s most vulnerable populations, regardless of Medi-Cal membership.  Efforts will include supporting pilot programs, identifying innovative solutions that improve health outcomes, acting as a convener, collaborator and partner with community and faith-based communities, and much more.  “IEHP Foundation will be a grant maker and not a grant seeking organization so we can support our community-based groups and not compete with them for limited funds,” said IEHP Foundation President Angelica Baltazar. “Our work will focus on connecting our community with access to a better, more joyful life through programs and initiatives aimed at resolving the root causes of illness, health equity and core needs, including things like food, shelter and safety.”  But these goals cannot be accomplished alone. IEHP Foundation will collaborate with other organizations and community groups whose work aligns with the health plan’s mission, vision and values, according to Baltazar. “By helping to fill the void for the most vulnerable and keeping dollars in the Inland Empire, we feel we can make the most significant positive impact,” she said. “Our creative and innovative efforts will serve as an extension of IEHP’s support to the people of the Inland Empire.” IEHP is one of the top 10 largest Medicaid health plans and the largest not-for-profit Medicare-Medicaid plan in the country. In its 26th year, IEHP supports more than 1.5 million residents in Riverside and San Bernardino counties who are enrolled in Medicaid or Cal MediConnect Plans. IEHP Foundation’s work will serve the community in its entirety, beyond traditional health care services and reach the region’s most vulnerable populations, regardless of Medi-Cal membership. These efforts could include supporting pilot programs, investing in innovative technology that improves health outcomes and acting as a convener, collaborator and partner with community groups and faith-based organizations, Baltazar added.  The Journey Ahead To start this journey and set a successful path, IEHP Foundation leaders wanted to learn from others, so they traveled to Houston, New Orleans and Atlanta, observing various non-profits, bringing back best practices and innovative ways to improve care and foster community collaboration.  Additionally, the Foundation’s representatives have met with local community stakeholders and organizations to discuss increasing access to vibrant health for all residents across the Inland Empire.  IEHP Foundation held its first board meeting in late July, where its directors set to define the group’s vision and strategy.  “I am so pleased not only with the caliber of our IEHP Foundation Board, but the sincere and heartfelt desire to make a difference for our communities.  They are committed to long term sustainable change for overall community health improvement,” said Baltazar. Board Members include: Dr. Conrado Bárzaga, Desert Healthcare District & Foundation Chief Executive Officer; Dr. Geoffrey Leung, County of Riverside Public Health Officer; Josh Candelaria, Viewpoint Advocacy Principal; Karen Scott, First 5 San Bernardino Executive Director; Regina Weatherspoon-Bell, DVL Project/A Better Way/Victor Valley Domestic, Inc. Founder; Stephen Bennett, Caravanserai Project Board Chair and Co-Founder; Dr. Edward Juhn IEHP Chief Quality Officer; and Jarrod McNaughton, IEHP Chief Executive Officer.  “IEHP Foundation is a direct step toward vibrant health, quality of care and will move in support of impactful solutions addressing some of our region’s most critical needs,” said IEHP Foundation Board Member and IEHP Chief Quality Officer Dr. Edward Juhn. “I look forward to serving in this capacity and furthering IEHP’s mission, vision and values in the Inland Empire.”  

Latest News - From heart failure to heartfelt success: IEHP Program Sustains Life for I.E. Woman

s, Inland Empire Health Plan (IEHP) member Lavinia experienced panic and anxiety attacks that compounded her heart issues and led to more hospital visits.  IEHP team members identified Lavinia’s specialized needs and connected her to a pilot program with focused support coordination for patients with congestive heart failure.  By participating in the program, Lavinia received free, medically tailored meals; regular check-ins from IEHP case management representatives; and tools like a glucometer, blood pressure cuff and weight scale to encourage her health. The program also connected Lavinia to IEHP’s Health Navigator team, who conducted in-home visits.  “Being able to be that person that they can socialize with, laugh with – even for just, maybe 30 minutes that we were there, it made a whole difference in their life, knowing that they had that support,” said IEHP Health Navigator Lucia Reyes. IEHP Care Manager Jonathan Lee called Lavinia for weekly check-ins, receiving inspiring progress reports about following her diet of no salt/no sodium and partnering with her Providers on her road back to health. “IEHP was calling … ‘Lavinia, what can we do to help you?’ … And that’s what helped me because I realized there were people that cared,” said Lavinia. Today, more than 18 months after being discharged from the ER, Lavinia feels better and stronger and has learned how to control her weight, losing 44 pounds so far, crediting the tasty and healthy meals provided to her. “IEHP helped me be a better person – because if it wasn’t being part of that program, I don’t think I would be here,” Lavinia said. “They saved my life – thank you. You guys did more than what you know.” IEHP members who would like to learn more about medically tailored meals and community support services can reach out to their care managers to see if they qualify.  For more details and information on Lavinia’s story, follow IEHP on LinkedIn.