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Latest News - New Pilot Program Supports I.E. Residents with Heart Failure
with heart failure the tools to manage their health condition by offering personalized care and support in a new and exciting way. In collaboration with Purfoods, LLC (DBA Mom’s Meals), participating Members will receive healthy food and meals, nutrition education and digital weight scales. The program will run from June to December. Adding a personal touch, IEHP’s Health Navigators will also visit each Member in their home to help connect them to Care Management Nurses, set up their digital weight scales, provide Heart Failure Management Plans, and conduct Health Risk Assessments. “The goal is to empower our Members to be their healthiest selves,” said Anna Edwards, IEHP’s care management clinical director. “This program is innovative and practical. We help provide the tools so that Members can make informed decisions about their health, reducing the likelihood of emergency situations and the need for hospitalization.” After a sixth-month assessment of the results, the program has the potential to be expanded, offering support to even more Members. IEHP’s Health Navigators are also participating in a Healthy School Initiative Pilot Program, partnering with San Bernardino County School District and Colton Joint Unified School District to provide outreach and support to students. The team has also partnered with HumanGood to serve senior residents at Mt. Rubidoux Manor in Riverside. “Coordinating personalized care starts with getting to know the individual needs of each Member,” said Carmen Ramirez, IEHP’s health navigator program manager. “Through in-home visits, Health Navigators are able to connect with the Member, assess their needs and work with Care Management to coordinate effective and individualized care, maximizing positive health outcomes.”
Latest News - Local Health Care Providers to Receive Free Accessible Exam Tables
le with disabilities in the Inland Empire (I.E.). After applying and participating in the California Department of Health Care Services Physical Accessibility Review Survey (PARS), providers were selected by Inland Empire Health Plan (IEHP) and scheduled for table distribution by the fall. Receiving clinic locations include: Palm Desert, Corona, Hemet, Pomona, Rancho Cucamonga, and Indio with clinic types ranging from Adult Day Care Centers, OB/GYN clinics to Urgent Care Centers. Studies indicate fewer than 10% of Primary Care Clinics in California reported having accessible exam tables, despite one in seven adults having a disability. “Being able to comfortably visit and be examined by your physician is critical to receiving optimal and complete care,” said Carmen Ramirez, IEHP’s disability program manager. “These exam tables provide patients with mobility challenges an opportunity to connect with their physician—with dignity.” The UpScale accessible exam tables, created by Medical Accessibility LLC, are ADA Compliant and ergonomically designed to enable a full-body exam with both height and weight measurements, important in-office visit elements that are often difficult for persons with disabilities. “As an Internal Medicine-based clinic, our providers see some of the sickest patients with co-morbidities that challenge many of them in their fullest potential and quality of life,” said Denise E. Grant, ARMC Clinic Operations Supervisor. “Having an accessible exam table in our practice will allow us to better serve our patients who are challenged with obesity, are a fall risk, and/or have conditions that prevent them from standing on a regular scale. It would allow us to provide accessibility that enhances not only quality of care impacting the health of our patients but also contributing to our care team’s ability to collect key population health metrics.” To further support health equity and the need for accessible, comprehensive exams for residents with disabilities, IEHP also plans to provide comprehensive feedback based on each provider’s PARS response and conduct Culture Competency Trainings for providers who receive accessible exam tables. The health plan will conduct accessible table distributions annually to increase the number of I.E. clinics that can offer accessible exams, increase access for residents with disabilities, and increase opportunities for better health outcomes. “Everyone is entitled to a safe and comprehensive medical exam,” said Dr. Takashi Wada, IEHP interim chief medical officer. “These exam tables and the pledge to continue this effort make that a reality for so many in our communities. They also serve as an active reminder of the importance of health care equity and meeting our neighbors where they are to deliver optimal and vibrant care that benefits them as individuals.”
Latest News - AfroNoon in White Park Commemorates New I.E. Museum and Cultural Center, Celebrates Diversity and Inclusion
community residents for its first AfroNoon celebration and mini-museum exhibition launch in White Park earlier this month. Inland Empire Health Plan (IEHP) was thrilled to join the city of Riverside as a sponsor, supporting The Bibbs and its mission to cultivate, collect and showcase expressions of African American arts and culture in the region. AfroNoon served the community as a Black arts festival, highlighting local talent from various artistic elements: music, traditional arts, food, live performances, and craft vendors. Also featured, pieces by the center’s namesake Charles A. Bibbs, an internationally renowned contemporary visual artist, entrepreneur, and philanthropist whose work is found in museums, galleries, organizations and homes of many collectors, including Riverside City Hall. “The AfroNoon in White Park was successful!” said Bibbs. “The highly attended event was strongly indicative of the interest and cultural impact the Charles A. Bibbs African American Museum and Cultural Center will have on the community. Many people participated in the event to learn more about the upcoming museum and others came with excitement and support.” “Our presentation of our mini-museum exhibit, featuring the art of local award-winning artists Maurice Howard, Diana Shannon and Charles Bibbs provided a small taste of what is to come when The Bibbs finds a gallery space of its own,” added Bibbs. For IEHP, partnering with The Bibbs represents an opportunity to enhance cultural connections. “Inclusivity is just as critical as medicine is to healing and inspiring the human spirit,” said Michael Deering, IEHP vice president of Innovation Acceleration and Diversity. “The Bibbs is a beacon to our community’s ongoing dedication to diversity, equity and inclusion and also provides space to actively facilitate, honor and celebrate that commitment on the level it deserves.” In addition to sponsorship, the health plan served on the AfroNoon planning committee, provided giveaways and volunteers to support various booths. Once a permanent location is secured, The Bibbs plans to continue their work to promote permanent and revolving world-class collections from Mr. Bibbs and other African American artists, providing inclusive spaces for community expression. “The Bibbs will be a cultural destination in Riverside. It will be a ‘voice of empowerment’ wherein established, emerging and youth African American artists will be able to showcase their work in every discipline. For the community it will be a place for individuals and families to collaborate and connect with others in an enjoyable, inclusive environment of creativity and culture,” said Bibbs. The Bibbs is currently working on a collaboration with Riverside’s Mission Inn Foundation to install a fine arts exhibition before November’s Festival of Lights, in addition to beginning a capital campaign to build its permanent home. To learn more about The Bibbs, visit thebibbs.org
Latest News - IEHP’s Women in Leadership Engage with Local Students
articipated in Chaffey College’s Center for Culture and Social Justice Panel titled, “Celebrating Women in Healthcare Leadership,” which educated students of the current roles and contributions made to healthcare by women in the Inland Empire. The panel, conducted over Zoom, included several IEHP leaders, including Susie White, Chief Operating Officer; Dr. Priya Batra, Senior Medical Director for Family and Community Health; Shelly LaMaster, Director of Integrated Care; and Anna Wang, General Counsel. “The event was wonderful and hearing from IEHP’s women leaders was impactful for all who attended,” said Dr. Leticia Romo, Chaffey College’s Director of Student Equity and Engagement. “We had the opportunity to hear real and authentic stories, wisdom, and encouragement. Our students learned about mentorship, management responsibilities, leadership development, and overcoming imposter syndrome. We definitely look forward to connecting with the IEHP leaders in the future.” The panel also provided students with stories about their own educational journey and career background and offered advice for future healthcare leaders. “Our work as a community-based health plan goes well beyond traditional health services,” said White. “It also includes making sure the next generation of leaders are equipped with the necessary support, tools and information to make even greater contributions to the healthcare space in the future.” In 2020, the health plan launched a Healthcare Scholarship Fund, partnering with Loma Linda University Medical School, University of California Riverside, and California University of Science and Medicine, to help remove the barrier of debt for local medical students and develop a growing workforce for healthcare professionals to care for the Inland Empire’s growing Medi-Cal population. In addition, amid the pandemic, IEHP provided internships to local public health students at Claremont Graduate University and Western University of Health Sciences to assist in developing program curricula at the plan’s Community Resource Centers. “Sharing knowledge and guidance with Inland Empire learners just entering the health care workforce is another way we can positively impact health and wellness,” said Dr. Priya Batra, IEHP’s Senior Medical Director for Family and Community Health. “Supporting the advancement of diverse health care professionals will help us achieve vibrant health in our region.”
Latest News - IEHP Partners with Special Needz Coffee to Honor Diversity Awareness
h Diversity Awareness and National Disability Employment Awareness Month. SNC is a mobile coffee shop in Ontario, California, that provides work opportunities to adults with intellectual and developmental disabilities. Nearly 95% of the staff at SNC identify as persons with disabilities. “This is the first time IEHP has partnered with SNC, but it will not be the last,” said Marisol Pilotin, IEHP Community Health Representative. “Every October, our Independent Living and Diversity Services teams organize informational workshops and trainings for our Team Members that highlight the importance of equity and inclusion. SNC is an incredible model of that, and the positive impacts on both their extraordinary employees and the community are undeniable.” The partnership includes the purchase and distribution of SNC coffee vouchers for IEHP Team Members (employees) who participate in various trainings and events throughout the month. Employees from SNC will also join the health plan as guest speakers at a virtual workshop titled, Social Inclusion for People with Disabilities. "Partnering with IEHP during Diversity Awareness Month helps us fulfill our mission of raising awareness and empowering individuals with special needs and/or mental illnesses,” said Mia Humphreys, SNC Administrative Director. “Special Needz Coffee and IEHP share the common goal of promoting acceptance of everyone's differences, whether they are based on racial, cultural, religious, or political beliefs, and, most importantly, their mental or physical abilities. We are both working toward providing individuals with special needs an equal opportunity to work at organizations that promote diversity and inclusivity.” SNC’s mobile coffee shop sets up in Ontario at 2920 Inland Empire Blvd. Suite 108 (in the parking lot near the freeway). The shop is open to the public from 7:30 a.m. to 3:30 p.m. Monday through Friday, and from 9 a.m. to 1 p.m. on Saturday. “We’re really looking forward to continuing our partnership with SNC beyond this month’s celebration,” said Jose Solorzano, IEHP Community Health Representative. “Diversity should be celebrated every day, and we really appreciate that SNC reminds adults with disabilities that, through challenges and differences, they are able to make a positive impact in this world.” To learn more about SNC, visit specialneedzcoffee.com.
Latest News - IEHP Leads First Cross-County Community Health Assessment
re’s first cross-county and cross-sector Community Health Assessment (CHA) this year. The assessment will shed light on the region’s most pressing health and social needs: mental health, homelessness, health equity and more. Using a collaborative approach, IEHP is convening network hospitals, county public health departments, academic institutions, and community-based organizations to better coordinate ongoing regional health assessment efforts. The health plan will also provide sponsorship and recourses to ensure the collaborative assessment meets the needs of partners. Historically, CHAs have paved the way for broad-based policy and system changes to promote community health. “The initiative will better align current Member and community assessments, including those conducted by our public health and hospital partners,” said Dr. Priya Batra, IEHP’s Senior Medical Director for Family and Community Health. “Working together, we can identify gaps and efforts needed to contribute to and move the region forward on a shared pathway towards vibrant health.” IEHP’s collaborative Community Health Assessment is currently underway and is expected to be completed in late 2022. “As a community-based health plan, it is our duty to connect Members to the care they need, as well as connect our partners to needed resources, all to ensure our Members and communities have the opportunity to improve their health and well-being,” said Dr. Takashi Wada. “We look forward to collaborating with stakeholders in our region to identify the most significant priorities for our communities.”
Latest News - IEHP Launches Campaigns to Increase Vaccine Rates in the Inland Empire
e Health Plan (IEHP) has organized a series of educational campaigns, community partnerships and stakeholder collaborations to provide access and educational support to unvaccinated residents. According to state data, Black and Hispanic communities and Medi-Cal Members rank among the lowest in vaccination rates in Riverside and San Bernardino counties. In addition, case rates for COVID-19 positive patients in the region continue to dramatically fluctuate, posing ongoing uncertainty and risk. “The COVID-19 vaccine is the most ‘certainty’ we’ve had in fighting this virus,” said Dr. Takashi Wada, IEHP Chief Medical Officer. “While it is possible to be vaccinated and still contract the virus, data shows the vaccine has been incredibly effective in reducing the impacts of the virus, thus reducing hospitalizations and deaths. That’s why receiving the vaccine is so critical.” Since the roll out of the vaccine, IEHP has participated in several pop-up vaccine events, including a partnership with Loma Linda University Health (LLUH) and SAC Health System (SACHS), to organize a COVID-19 vaccine clinic at St. Paul African Methodist Episcopal Church (St. Paul AME) in San Bernardino, a prominent place of worship for the county’s Black Community. With additional funding coming from the state Medi-Cal COVID-19 Vaccination Incentive Program, IEHP will continue to develop partnerships with the counties, community-based organizations, schools and churches to get innovate and craft additional actions to improve vaccination rates. IEHP will also be developing an incentive program to encourage IEHP network providers to increase the rates of COVID vaccination. “We understand the fears of those who chose to remain unvaccinated, and we want to empower these individuals by meeting them in familiar spaces, equipping them with facts, information and opportunities to receive their vaccine,” added Wada. “Familiarity and trust are a large part of making that decision, and we’re grateful to partner with community leaders and organizations to continue building that trust.” Last month, IEHP also partnered with sister plan L.A. Care to launch an educational campaign with the help of award-winning actor Jaime Camil, known for his work on The CW’s Jane the Virgin and Disney’s Coco. The effort included Instagram Live events, PSAs and billboards that will run in the weeks to come. “In addition to battling the pandemic, we’re also battling a bit of an info-demic,” said Jarrod McNaughton, IEHP Chief Executive Officer. “Providing our communities with factual, honest information about the vaccine in a way that relates to them personally, can make all the difference. Health care is incredibly personal, and we’re grateful to work with such an esteemed group of partners to ensure that our most vulnerable residents are equipped with all they need to enjoy optimal care and vibrant health.” The health plan will continue to serve San Bernardino County as a super vaccination site, hosting a clinic in their Rancho Cucamonga headquarters, with plans to expand operations with additional community health partners in the near future. To learn more, visit sbcovid19.com/vaccine.
Latest News - Sometimes, not all is merry and bright: tips for managing holiday stress
ricans, this can be an incredibly stressful time. Especially for people already struggling, the holiday season can heighten feelings of grief, loneliness and other emotional pain. Inland Empire Health Plan (IEHP) Clinical Director of Community Behavioral Health Amrita Rai says holidays can elevate emotional highs and lows. “This time of year can add additional stress in our lives, and stress can possibly trigger conditions such as depression and anxiety,” said Rai. “Not everyone experiences the holidays the same; it’s OK to experience your feelings.” Rai offers the following tips for managing potential stress during the holidays: Breathe. Set realistic expectations. Let yourself say no to new obligations. Set boundaries with others. Reach out for help. In addition, Rai recommends checking in often with those close to you, ensuring they are doing OK, especially when you notice a change in their mood or behavior. “It can be as simple as a text, a phone call or handwritten note,” added Rai. “Reach out and remind someone you love them, and you are there for them.” If you or someone you love is feeling overwhelmed, Riverside and San Bernardino counties encourage use of the local crisis numbers below for help: RIVERSIDE: 1-800-273-TALK (951) 686-HELP (4357) 1-877-727-4747 and Crisis text line: 741-741. SAN BERNARDINO: 24-Hour Crisis Line: (760) 365-6558 East Valley: (909) 421-9233 West Valley: (909) 458-9628 High Desert: (760) 956-2345 Morongo Basin: (760) 365-6558 San Bernardino: 1-877-727-4747 988 also offers 24/7 access to trained crisis counselors who can help people experiencing mental health-related distress no matter where you live in the United States. For non-emergency support, IEHP Members can also call IEHP Member Services at 1-800-440-IEHP (4347), Monday–Friday, 7 a.m.–7 p.m., and Saturday–Sunday, 8 a.m.–5 p.m. TTY users should call 1-800-718-4347 and ask to speak with the Behavioral Health department.
Latest News - IEHP Launches Early Childhood Wellness Program
), Loma Linda University Health (LLUH), and Help Me Grow Inland Empire (HMGIE) have joined forces to create the IEHP Early Childhood Wellness Program. The program encourages parental understanding of children’s (aged 0-5 years) developmental milestones through preventive screenings, interactive classes, helpful resources and more. Developmental milestones are helpful in gauging children’s growth and can provide early warning signs for developmental delays. “A child’s growth is more than just physical, and can be observed in how the child plays, learns, speaks and behaves,” said Jane Wang, IEHP Director of Health Education. “Parents and caregivers who know their child the best could be the first to identify any missed milestones and are an important part of the solution,” added Wang. “Bringing awareness to developmental milestones through activities and resources gives parents the opportunity to learn more about their child and how they can personally impact their growth.” Reflecting on her time in the program, Jessica Cortez, parent of Jayla (8 months) said, “By doing the activities in the program, I’ve learned different ways that can help me teach and improve her learning. If I didn’t take the classes, I wouldn’t be able to come up with the activities we’ve been doing on my own. The questionnaire gave me an idea of what to look for and what areas we need to improve.” The program utilizes the Ages and Stages Questionnaire (ASQ-3) in partnership with HMGIE. The questionnaire’s results provide parents with information about the developmental status of their child across five key areas that can be discussed with the child’s pediatrician. The five key areas include: communication, gross motor, fine motor, problem solving, and personal-social. In addition, parents are provided access to developmental screenings, early childhood education and learning material promoting healthy growth and development at home. The program also includes a virtual interactive Circle Time class for parents and their children and refers parents to supportive resources when any developmental concerns are observed. “Help Me Grow Inland Empire is proud to serve as the developmental screening partner for IEHP’s Health Educators,” said Dr. Marti Baum, Pediatrician and HMGIE Physician Champion. “HMGIE assists IEHP-referred parents and caregivers to assess their child’s development against well-established milestones. When concerns are identified, IEHP’s Health Educators immediately start working with the family to provide the child with necessary medical care and social services. Together, IEHP and HMGIE are making a difference in the lives of young children — a successful partnership that helps our young ones be ready to learn when they start school.” The program is offered online weekly and will resume in-person interactive classes this month at IEHP’s Victorville Community Resource Center. “Preventive care and health promotion resonates at the core of our mission within Health Education at IEHP,” said Wang. “However, to truly provide wraparound care, we believe that we must continue to strengthen our partnership with our IEHP providers as well – such as leveraging technology solutions for ease of accessing screening tools and results. In the coming years, we hope to help bridge these efforts so that our young children, 0-5 years, are getting the right care at the right time, and are able to realize their full potential.” IEHP parents can participate in the program by submitting a screening request via email to email@example.com or by participating in a Circle Time class with their child. For more information, visit iehp.org or call IEHP Member Service at (800) 440-4347 or (800) 718-4347 (TTY).
Latest News - IEHP encourages residents to follow the wonderful road to wellness
doesn’t have to be a scary adventure. Through a new print and digital media campaign, Inland Empire Health Plan (IEHP) encourages residents to take their best shot at health and wellness this season by getting their annual flu vaccine. The campaign will reach Inland Empire residents through commercials on local television stations, radio spots, community outreach and social media posts, directing them to IEHP’s website for vaccine information and details. “No one wants to be slowed down in 2023,” said IEHP Chief Medical Officer, Dr. Takashi Wada. “This campaign is to serve as a reminder that staying healthy and well can be as easy as stopping by a vaccine clinic or checking in with your primary care physician.” The campaign began in winter 2022 and will run through spring 2023. “The flu isn’t isolated to a particular time and the flu vaccine can protect you throughout the year. Like the COVID-19 vaccine, it can also significantly reduce symptoms in case you do contract it.” To receive a free flu vaccine, no visit to a wizard or good witch is required! Residents in Riverside County can visit ruhealth.org/flu. Residents in San Bernardino County can visit dhp.sbcounty.gov to find free local clinics. Flu vaccines are always free for IEHP members. To learn more, visit iehp.org.
Latest News - New IEHP Program Connects Members to Needed Services
tients in Barstow to primary care physicians, needed social services, and more. "Through our collaboration with Barstow Community Hospital, we realized that there was an additional benefit to our members through post-discharge calls from IEHP’s Health Services and Community Health teams." said Sylvia Lozano, IEHP's Vice President of Hospital Relations. "A follow-up telephone call upon discharge is an essential activity to improve the transition from hospitalization to their return home," said Lozano. "This partnership with Barstow Community Hospital shows IEHP's unwavering commitment to our Members and Providers and demonstrates how the power of collaboration and dreaming of better ways to deliver care and services can ultimately lead to optimal care and vibrant health for our communities." IEHP Health Navigators provide referrals to other health plan services based on needs expressed during the calls, including organizing doctor’s appointments for members. The pilot program also connects both hospital and health plan teams for weekly huddles to share insights, data trends, and discuss additional points of partnership to meet the needs of both organizations and the populations they serve. "Our post-discharge call from trained hospital staff allows the patient's questions and misunderstandings, including discrepancies in the discharge plan, to be identified and addressed, as well as any concerns from caregivers or family members,” Margaret Ventura, Case Management Director for Barstow Community Hospital. "Additional follow-up calls post-discharge from IEHP to their members will only further benefit their members by improving the continuum of care for patients," added Ventura. Since the pilot program began in early October, more than 30 IEHP Members have been supported. While Member needs vary, IEHP's Health Navigators have reported cases where the need for resources and social support has been critical. "This pilot began with a compassionate team who saw an unmet need and found an innovative way to solve it," said Jarrod McNaughton, IEHP Chief Executive Officer. "We are developing this pilot to further demonstrate our commitment to the optimal care and vibrant health of our communities."
Latest News - Celebrity connection: ‘Boris and Nicole’ encourage health and wellness in I.E.
ican residents through a series of local public service announcements (PSAs) that encourage navigating family health matters, including COVID-19 vaccines. Actors/entrepreneurs Boris Kodjoe and Nicole Ari Parker, currently starring on ABC’s “Station 19” and HBO Max’s “And Just Like That,” respectively, have been supporting health and wellness initiatives for years through their Kodjoe Family Foundation. Today they continue to help share fact-based health information with their community. “The truth is, our community is still being hit hardest by this virus and vaccines lower our risk of getting sick or even dying of COVID-19,” said Parker in one of the campaign segments, which were funded in partnership with San Bernardino County’s COVID Equity Grant. Nearly three years after the start of COVID-19 pandemic, the Inland Empire continues to report low vaccine rates, especially among Black residents, resulting in increased hospitalizations and deaths. “We understand the concerns our Black and minority residents have in regards to the vaccine,” said Inland Empire Health Plan (IEHP) Chief Medical Officer Dr. Takashi Wada. “It isn’t enough to just tell community members to get vaccinated and that the vaccines work, we’re inviting them to empower themselves through awareness and gathering information from trusted sources.” Like the celebrity couple of Boris and Nicole, Dr. Wada further encourages all Inland Empire residents to get the facts about COVID-19 vaccines and boosters directly from reliable sources such as official websites and licensed medical experts. “The best thing you can really do to support the health and wellness of your family is to read the data and ask your doctors questions, so you CAN make sound decisions regarding the health and wellness of your family,” Dr. Wada added. Topics of the “Boris and Nicole” PSAs include various messages about protecting the Inland Empire community and family health as well as encouraging residents who have doubts to visit IEHP’s COVID-19 website to gather accurate and timely information. The announcements began running on KMIR Palm Springs stations and IE Spectrum stations and will continue through summer 2023.
Latest News - ‘Hope is Alive’ Community Partnership Video PSA Earns 22 Health Care Advertising Awards
lan (IEHP), SAC Health (SACHS), Loma Linda University Health (LLUH), Ezra Productions and St. Paul African Methodist Episcopal Church (St. Paul AME) in San Bernardino has earned a total of 22 health care advertising awards. Awards range from Merit, Bronze, Silver, Gold and Best of Show across organizations, including Healthcare AdAwards, Aster Awards, the Association of Marketing and Communication Professionals (Viddy Awards), American Advertising Federation’s Inland Empire Chapter and Telly Awards. Aimed to provide education and resources to the region’s Black and Hispanic populations – who have the lowest COVID-19 vaccination rates and the highest virus and hospitalization rates – the partnership began in 2021 as a way for IEHP to reach and inform these community members. “COVID hit Black and Brown communities like ours the hardest,” said St. Paul African American Methodist Episcopal Church (St. Paul AME) Pastor Steven D. Shepard Sr. “We often get looked over because we don’t have the assets or the finances that others have in their community.” With limited health care access and historical fears of modern medicine, community organizations knew that to save lives, they’d need to meet their residents where they were and provide them with trusted information, support and encouragement to get a COVID-19 vaccine. United With A Purpose The collaboration included gathering resources across IEHP, LLUH and SACH to organize COVID-19 vaccine clinics, grocery distribution events and community outreach in a familiar place: St. Paul AME Church. This work represented the shared goals for IEHP’s community partnerships with outreach and health services teams – all in support of the organization’s Mission: “We heal and inspire the human spirit.” Ezra Productions – through close collaboration with IEHP’s marketing-communication team for this inspiring story – captured the joint efforts, producing “Hope is Alive.” The public service announcement video served as a platform for the community and members of St. Paul AME Church to share their experiences about COVID-19, including acknowledging fears associated with the vaccine and the need for continued community collaboration. “We grew up not trusting anything the government wanted to give us,” said a St. Paul AME Church member, who sat next to her daughter during the interview. “I was born blind; I’m the product of the Tuskegee Experiment.” “I turned to her and said, ‘You know, it’s [the vaccine clinic] at the church and it’s with IEHP?’ and that’s when she said, ‘Sign me up,’” said the member’s daughter. “To drive change forward, people need to be met right where they are,” said IEHP Chief Medical Officer Dr. Takashi Wada. “Heartfelt outreach, listening and partnering with trusted organizations in our community are key to making that happen. We’re grateful to continue developing and pouring into award-winning collaborations that enable us to care and support our Members in a way that makes sense to who they are as individuals.” Documenting the power of empathy, outreach and community support, “Hope is Alive” was judged by national panels who scored thousands of entries based on creativity, quality, message effectiveness, consumer appeal, graphic design and impact. To learn more about IEHP, visit IEHP.org. Click here to watch the “Hope is Alive” video,
Latest News - Escape the I.E. Heat for FREE: Visit an IEHP Community Resource Center!
community resource centers for free fitness and wellness classes, health resources and more! Air-conditioned and open to the public, IEHP’s community resource centers in Riverside, San Bernardino and Victorville are open 9 a.m.-6 p.m. Monday through Friday and 8:30 a.m.-1 p.m. on Saturday. They follow all Centers for Disease Control (CDC) guidelines and have implemented rigorous cleaning and sanitation routines to safely welcome visitors. The health plan will also schedule supportive community events, like COVID-19 vaccine clinics and a “Family Day,” to help families prepare for their children’s back-to-school needs. “We understand how tough supporting a family can be and the importance of making sure your children have what they need to go out in the world and be successful. We have your back,” said Delia Orosco, manager of the IEHP Victorville Community Resource Center. Family Day will take place at all three community resource centers on the following dates and times: Saturday, July 9 10 a.m.- 1 p.m. 805 W. Second St., Suite C, San Bernardino, CA 92410 Saturday, July 16 9 a.m.- noon 3590 Tyler St., Suite 101, Riverside, CA 92503 Saturday July 29 10 a.m.- 2 p.m. 12353 Mariposa Road, Suites C-2 & C-3, Victorville, CA 92395 “We’re looking forward to providing families with children’s backpacks, school supplies and household items at our upcoming Family Day events in July,” said Maria Gallegos, manager of the centers in Riverside and San Bernardino. “It’s truly an honor to meet our Members and neighbors in this way, and we hope you’ll visit us this summer and join in on all the fun.” Throughout the summer, the centers’ course offerings will include food demonstrations, Zumba, yoga for seniors and people with disabilities, aerobic boxing, meditation and more. “Our community resource centers provide a safe space for healthy self-expression through recreational activities, mental stimulation and sense of community,” said IEHP Chief Executive Officer Jarrod McNaughton. “Our teams work incredibly hard to provide our visitors with a variety of classes, including benefit or resource navigation, to ensure they receive the services they need, when they need them.” To learn more about IEHP’s community resource centers, course offerings and events visit iehp.org or follow IEHP on Facebook!
Latest News - Community Action Partnership of San Bernardino County Earns IEHP’s Mission INSPIRE AWARD
’s (IEHP) Mission INSPIRE Award at the health plan’s second annual Mission Conference on May 6. The award recognized CAPSBC’s dedication to eliminating the effects of poverty through advocacy for community members to obtain knowledge and skills for self-reliance and economic stability. In just one year, CAPSBC has supported over 800,000 individuals, distributed over 16.3 million pounds of food, served 214,415 meals through soup kitchen partners, provided 541 individuals with new rental and eviction prevention assistance, supported 389 individuals with housing placements, assisted 9,826 individuals with utility assistance, and more. “Our agency is all about helping people and changing lives and we want to acknowledge that IEHP is a valuable partner to the Community Action Partnership of San Bernardino County, and we could not do our work without that partnership,” said Patricia Nickols-Butler, CAPSBC President and CEO. In collaboration with IEHP, CAPSBC also created drive-thrus to distribute food and household items at the health plan’s three Community Resource Centers and shared logistics and best practices for food distribution with IEHP teams to support the ongoing Member needs. “We know the needs in our county are daunting and that in order to make our communities stronger and more resilient, it takes individuals and organizations that understand those needs and IEHP does that every day. They show up for the community and they support the work that’s being done to make this community a better place to live,” said Nickols-Butler. “Thank you IEHP for this recognition; we are humbled and deeply grateful.” CAPSBC is one of the first recipients of the IEHP Mission INSPIRE Award. The award honors providers, community organizations and partners for their commitment to the health plan’s mission to “heal and inspire the human spirit.” “It takes a village to support our Members,” said Jarrod McNaughton, IEHP Chief Executive Officer. “Even amidst a global pandemic, our friends at Community Action Partnership of San Bernardino County stopped at nothing to continue serving their communities and organizations like IEHP. Their knowledge, support and partnership are critical to our mission, and we are grateful for it.” To learn more about the IEHP Mission Conference and how the health plan is charting a collaborative path forward, visit iehp.org.
Latest News - Collaborative Group Releases Inland Empire Community Health Assessment
ural areas are disproportionately impacted by negative health outcomes, according to a newly released Community Health Assessment focusing on the Inland Empire region. The 2022 Inland Empire Community Health Assessment Stakeholder Committee, comprised of over 40 representatives across 25 community organizations, united over the past year to collect and analyze the region’s health and wellness data. The collaborative group identified four at-risk population groups in need of additional support, as well as six priority areas of focus: Basic Needs for Health and Safety, Humane Housing, Meaningful Work and Wealth, Cardiovascular Disease and Diabetes, Maternal and Infant Health and Mental and Behavioral Health. The committee shared the findings in a regional Community Health Assessment report. The report is uniquely positioned for its cross-sector involvement and multiple sources of data collection, including focus groups. “We all know that health happens across zip codes,” said Jarrod McNaughton, chief executive officer at Inland Empire Health Plan (IEHP), which sponsored the Inland Empire Community Health Assessment. “Sickness and disease don't care where you live, but it is clear that certain geographic communities and subpopulations experience significant disparities when it comes to influences on health and health outcomes. This community health assessment is the first step in learning how we as health care providers, community partners and advocates can work better together to address the true health needs of our connected communities.” In addition to health and hospital data, the Community Health Assessment also included interviews with 10 community leaders and focus groups in nine communities. “Every Inland Empire community member deserves the opportunity to live their best life, and many local organizations are already working to make that possible” added Michelle Decker, president of the Inland Empire Community Foundation, one of the involved organizations. “We are now magnifying that work by uniting our efforts toward key priorities and populations.” To view the Inland Empire Community Health Assessment, visit VibrantInlandEmpire.org. To raise awareness of community work in the region, organizations are invited to share information about their projects in the Inland Empire through a form on the website. Projects will then be shared with others through the website.
Latest News - Top Health Care Leaders Gather at IEHP’s Inaugural Future of Health Summit
th care visionaries and thought leaders at the health plan’s headquarters on Oct. 13, to share supportive acceleration strategies for a more integrated and sustainable health system. The one-day event featured keynote conversations from industry leaders on trends and changes that are impacting the health care environment in the state and region. Featured speakers included: Author and Health Care Futurist Ian Morrison; California Health & Human Services Agency Secretary Dr. Mark Ghaly; University California Los Angeles Hospital and Clinic System Chief of Health Equity, Diversity and Inclusion Dr. Medell Briggs-Malonson; IEHP Chief Quality Officer Dr. Edward Juhn; President and Founder of MEDIS, LLC Dr. Michael Barr; and President of HC2 Strategies and Co-Chair of Stakeholder Health Dora Barilla. “The idea that this isn’t the summit of health care is really key. It’s the future of health. Health is more than health care,” shared Dr. Ghaly in his talk about California Health & Human Services’ vision and efforts. “There is an opportunity to constantly push ourselves and push our partners to think differently about how public and private partnerships can advance this concept of deep community health. It starts with conversations like this and bringing people together.” IEHP Chief Executive Officer Jarrod McNaughton said he hoped the day’s discussions will lead to real reflection and specific action plans. “We’re very serious about moving this community, in partnership with our providers, forward and moving the quality needle,” McNaughton added. “This kind of work can’t happen alone, and we are grateful for the tremendous showing of support and collaboration to ensure vibrant health in our communities for generations to come.”
Latest News - IEHP Supports New Moms with Maternal Health Events
IEHP) will host a series of maternal health events at all three of their Community Resource Centers throughout the month of May. The events will celebrate new moms and moms-to-be and will provide resources including postpartum care and access to community partner support including CalFresh. Medi-Cal enrollment support and guidance on how and when to access care will also be offered. In addition, events will focus on the behavioral health of pregnant and postpartum members. According to California Department of Public Health’s latest Maternal and Infant Health Assessment, 21% of pregnant and postpartum Californians report depressive symptoms which negatively impact the health and wellness outcomes of newborns and their parents. “We know these statistics heavily impact our members in the Inland Empire. Some studies have found troubling racial and ethnic disparities in receiving mental health care for postpartum depression,” said Ruth Villalpando Albarran, IEHP Licensed Behavioral Health Care Manager. “These events are designed to guide and assist members at every stage of their pregnancy and postpartum journey. Working together, we can help ensure optimal care and inspire vibrant health for them and their little ones.” The health plan hosted its first event on May 18 at its Riverside Community Resource Center. Additional events will be hosted at IEHP’s San Bernardino and Victorville Community Resource Centers at 805 West 2nd Street, suite C in San Bernardino on Wednesday, May 25 and at 12353 Mariposa Road, Suites C-2 & C-3 in Victorville on Thursday, May 26. Both events will be held from 9 a.m. to 1 p.m. Members can register by visiting ConnectIE.org.
Latest News - Breast Cancer Survivor and Author Visits IEHP Community Resource Centers
in Inland Empire Health Plan (IEHP) Community Resource Centers this month for free readings and conversations about breast cancer awareness, including the importance of screenings. Bonus: The first 100 session attendees will receive a free signed copy of Franklin’s book! “If I can help just one woman, or one man, understand that even though a breast cancer diagnosis is scary, it doesn't have to be a life sentence nor equal death,” shared Franklin. “It is, however, a lifelong journey that one does not take alone, but with a village of survivors.” Franklin will be visiting the health plan’s community resource centers at the following dates and times: Saturday, Oct. 8, from 10-11:30 a.m. at IEHP’s Riverside Center, 3590 Tyler St., Suite 101, Riverside, CA 92503 Saturday, Oct. 15, from 10-11:30 a.m. at IEHP’s Victorville Center, 12353 Mariposa Road, Suites C-2 & C-3, Victorville, CA 92395 Saturday, Oct. 22, from 10-11:30 a.m. at IEHP’s San Bernardino Center, 805 W. Second St., Suite C, San Bernardino, CA 92410 “Mammograms and breast exams save lives,” added Franklin. “Women should educate themselves thoroughly about their bodies and medical history and should never be afraid to ask questions during doctor’s visits or get a second opinion. Early detection and knowledge are key.” In addition to Franklin’s visit, IEHP Community Resource Centers will also host breast and cervical health classes, food demonstrations, and provide pink T-shirts and ribbons (while supplies last) for visitors to support or commemorate loved ones in the fight against breast cancer. “Laura’s story is an honest account of her vulnerability and how she found hope in her faith through her breast cancer journey,” said IEHP Community Resource Center Manager Maria Gallegos. “We are so excited to have Laura share her story with our communities and inspire women in our community to engage in their own wellness.” Registration for Franklin’s book reading and talk is not required and community resource center events are always free and open to the public. Additional information about the centers and their class offerings is available on IEHP’s Facebook page. “Our community resource centers serve as a wellness hub for all who visit us,” said IEHP Community Resource Center Manager Delia Orosco. “We’re thrilled to welcome Laura to our centers and connect her to our members and communities to inspire even more health and wellness.”
Latest News - IEHP Supports Local Trunk-Or-Treat for Children with Disabilities
loween this year with a special Trunk-Or-Treat in San Bernardino. The second annual Trunk-Or-Treat event is the result of a partnership between Inland Empire Health Plan (IEHP) and Southern California Resource Services for Independent Living (SCRS-IL) and will be held on Saturday, Oct. 15, from 5-8 p.m. at the SCRS-IL’s San Bernardino office at 1950 S. Sunwest Lane. “This is the only Inland Empire event serving our disabled community in the month of October,” said SCRS-IL Chief Executive Officer Rudy Contreras, who organized the inaugural Trunk-Or-Treat in just 30 days last year after learning the community needed a Halloween activity for children with disabilities during the pandemic. The Trunk-Or-Treat will feature carnival games, candy, accessible spooky mazes, snacks, refreshments, community resources and a vaccine clinic. “Last year’s event was a reopening of inclusivity, and this year, we’re building on that with more sponsors, games, prizes, booths and even more community,” added Contreras. “With partners like IEHP, we’re able to make that happen and create safe, inclusive spaces that celebrate the diversity of our community.” Attendees who receive a vaccine at the event will receive a free cooler or beach chair, and IEHP members ages 6 and older who receive their first vaccine will be given a $50 gift card. Grocery boxes will also be provided to the first 150 families in attendance. “When community partners and organizations come together and support the needs of our neighbors and communities, we move one step closer to ensuring vibrant health to those we serve,” said IEHP Independent Living and Diversity Services Community Health Representative Jose Solorzano. “It doesn’t get any better than that.” For more information, visit https://www.scrs-ilc.org/trunkortreat.