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Videos - Recipes for Building a Healthy Heart

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Videos - Another Video

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- Kids and Teens

ve health and prevent illness. That is why we have developed many health brochures on topics such as: Asthma Depression Fever High blood pressure Immunizations Diabetes Antibiotics Healthy eating

- Health Resources

ealth and prevent illness. That is why we have developed many health brochures on topics such as: Asthma Depression Fever High blood pressure Immunizations Diabetes Antibiotics Healthy eating

- Managing Your Illness

ve health and prevent illness. That is why we have developed many health brochures on topics such as: Asthma Depression Fever High blood pressure Immunizations Diabetes Antibiotics Healthy eating

- Pregnancy and Postpartum

ve health and prevent illness. That is why we have developed many health brochures on topics such as: Asthma Depression Fever High blood pressure Immunizations Diabetes Antibiotics Healthy eating

- Senior Health

ove health and prevent illness. That is why we have developed many health brochures on topics such as: Asthma Depression Fever High blood pressure Immunizations Diabetes Antibiotics Healthy eating

- 4th Annual Family Play Day

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Testimonials - Betty Daniels

experience as an OB/GYN, Dr. Betty Daniels has had her fair share of high-risk patients. Being a good doctor means knowing what those patients need in order to survive, even if that means doing things outside the normal plan of care. Dr. Daniels recalled the story of a patient with a history of a previous embolism. She knew this IEHP Member would need a higher level of care than what a community hospital could provide when it came time for delivery. Dr. Daniels requested a transfer to Loma Linda University Medical Center and IEHP agreed. “That’s what a patient advocate does,” said Dr. Daniels, who practices at two clinics operated by the Woman to Woman OB/GYN Medical Group. “And IEHP is one of the best patient advocates around.” From the commitment to help Providers decrease cesarean rates to the recent launch of a doula program, Dr. Daniels said she considers IEHP her partner in providing quality care to her patients. “I’m constantly impressed by IEHP’s initiatives because they’re always centered around quality and what’s best for the patient. I don’t see other health plans offering these types of solutions or resources,” she said. Dr. Daniels says her office staff especially appreciates IEHP’s timely authorization and referral process because it helps them get Members the medications and services they need – when they need it the most. Even the IEHP grievance process plays a role in improving quality since it addresses Member concerns and complaints. It can shed light on gaps in care or breakdowns in communication. And even if there are no issues to be found, at least patients know that they’re being listened to. “It makes patients feel good to know that their health plan cares about them,” she said.  

Testimonials - Frank

lly, you Zumba.  The Victorville resident discovered Zumba classes last year at IEHP’s Community Resource Center (CRC) and it has become one of his favorite things to do. Diagnosed with high blood pressure, Frank started visiting the CRC because he had heard it offered no-cost health and fitness classes for the community. What he found though, was so much more.  “I met with a CRC Health Navigator and she was able to help me get assistance with behavioral health services, housing, even with my resume,” he said. “She also signed me up for classes like Tai Chi, Meditation and, of course, Zumba.”  After several months, Frank noticed his body and his spirt were growing stronger by the day. He lost 50 pounds, learned how to eat better, got his blood pressure under control and learned important coping skills that helped him deal with depression and anxiety.   “The staff is wonderful, the classes provided are outstanding and I love the fact that when you walk in, you’re treated like family,” Frank said. “When I arrive in the morning, I’m ready to start my day when I feel the positive energy from this facility and the people inside.” Today, Frank is an unofficial ambassador for the CRC. He visits almost every day and tells everyone he meets about how the CRC and IEHP helped him change his life and live healthier. Even still, he’s not shy when it comes to sharing feedback with the staff if he thinks something can be done even better.  “They listen to everything I say because they really want to help. IEHP is in touch with the needs of the community and for that I’m grateful,” he said.   

Testimonials - Tiffany Thompson

a detective. Her investigations as a process improvement facilitator are meant to root out the cause behind a process that isn’t working. But her work doesn’t end there. She also teams up with various departments to solve their issues. “Quality is always in the forefront. It’s the key that drives our performance improvement initiatives,” she said. Take for example, the six months she spent working with Member Services to improve response rates, improve Members’ call experiences and enhance outcomes. Tiffani and the team wanted to know why Members were calling back regarding the same issue or why they were hanging up before speaking to a representative. It turned out, the answers weren’t the most obvious, requiring a more focused and strategic approach to the project that is still ongoing. Education and training are also important components when it comes to process improvement. “The best part is seeing a department have its ‘Ah-ha’ moment. That’s when everyone lands on the same page and when the road to get to the best outcome becomes clear,” Tiffani explained. She shared that she’s noticed a change in the culture when it comes to performance improvement initiatives. Front-line Team Members are feeling more and more empowered to bring issues to their leaders through daily huddles or rapid improvement events. Tiffani says that shows how committed her colleagues are to delivering great Member experiences across the organization. “They have first-hand knowledge of what’s working and what can be better. We’re becoming more proactive when it comes to performance improvement and that is only going to benefit our Members,” she said.