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Testimonials - Gayani DeSilva

ted States are living with some form of behavioral health issue.  In fact, according to the National Alliance on Mental Illness, 50 percent of lifetime mental health illnesses begin by age 14. Yet unlike diabetes or cancer, most people don’t feel comfortable talking about their behavioral health concerns with their Doctor.  Dr. Gayani DeSilva is hopeful that will change sooner rather than later.  “Physical health and mental health affect the whole person, so it’s important that both are considered when we look at how to improve quality and awareness,” said Dr. DeSilva, a psychiatrist and the medical director of Behavioral Health at IEHP.  Before joining the health plan in 2019, Dr. DeSilva treated IEHP Members in a variety of settings and even then she realized IEHP was different in terms of its coordination of behavioral health care. She saw that IEHP patients were more educated about how to access their services and were more confident that they would get the treatment they needed.  Now, as an IEHP Team Member, Dr. DeSilva knows why.  “The team is very conscientious and aware of what our Members need. We don’t just want to meet the expectations of our Members, but exceed them,” she said. Dr. DeSilva said her role as medical director isn’t just to provide clinical leadership for the department. She also wants to facilitate the ongoing integration between Utilization Management, Behavioral Health and Care Coordination even more. Removing barriers and improving access to care is another top priority, she said. That’s the goal behind a new program that will offer home-based behavioral health services to IEHP Members who are unable to go outside of their house for treatment.  “We’re always thinking of how to do things better in order to meet the needs of our Members,” she said.   

Testimonials - Scott Gary

ct training to work at IEHP? “It’s all about the mission,” said Scott Gary, a lead instructional designer in Learning & Development who served 10 years in the Army. “That’s what’s most important. That’s what motivates you.” A shared IEHP mission enables Team Members to focus on a common goal and work toward achieving it together. It also emphasizes collaboration rather than competition – unlike other corporate workplaces. Scott says that spirit of collaboration also fosters true employee engagement. It’s one of the main reasons why he enjoys works at IEHP. “The culture here is really unique,” Scott said. “The emphasis on a work-life balance shows that our leaders care about our well-being and that makes you feel good about what you do here. You feel valued.” High engagement is an important driver of quality as well, he added.  If a quality issue or concern is raised, the immediate question that comes after that is, “How can we do better?” He credits that responsiveness and dedication to a supportive and engaged team culture. “In my work with other departments, I see firsthand how committed Team Members are to improving quality and to their best,” Gary said. “It’s because they care.”

Managing Your Illness - Asthma

ms available to help you manage your condition and take control of your health. IEHP Family Asthma Program To control your asthma, you need a good plan to manage your symptoms. Knowing your triggers, using your peak flow meter regularly, and using an Asthma Action Plan are great steps towards better asthma management. To learn more checkout our FREE Family Asthma Classes! The IEHP Family Asthma Program offers free asthma education and self-management strategies to IEHP Members and community members to better manage their asthma. The program consists of an interactive Family Asthma Class.  The Family Asthma Class is held at least twice a month at different community sites throughout San Bernardino and Riverside County. Family Asthma Class Format: Group Duration: 2 hours and 30 minutes Ages: Any age if diagnosed with asthma (anyone under 18 years must be accompanied by parent or guardian) What do you get from our Family Asthma Classes? You will learn how to use asthma self-management tools such as a spacer, peak flow meter, and an Asthma Action Plan. Learn how to identify, avoid and reduce asthma triggers in your environment. Asthma Classes offer social support and an opportunity to share and learn from the experiences of others. Call IEHP Health Education Department at 1-866-224-IEHP (4347) or 1-800-718-4347 for TTY users to find a class near you.  Health Talk Health Talk is where we share ways to keep you feeling well. Whether you're interested in staying healthy or want to learn how to manage a health condition, we’ve got something for you. We share resources, facts and support your doctor’s advice – all in a way that’s friendly and easy to follow. So, join us on Health Talk, a podcast presented by IEHP, your Inland Empire Health Plan. Health Talk: Part 1: What is asthma, asthma symptoms and asthma attack? Health Talk - Part 2: Identifying Asthma Triggers Health Talk Part 3: Asthma Medicines and Management Strategies  

Managing Your Illness - Diabetes

thy lives.  Although having diabetes can put you at risk for serious health problems, there is a lot you can do to stay well and delay or prevent any complications. The Diabetes Self-Management Workshop is for people with type 2 diabetes and their relatives or that need information on diabetes self-management.  Diabetes Self-Management Workshop Format: Group Duration: 6 weeks (2 hours per workshop) Ages: Any age if diagnosed with type 2 diabetes (anyone under 18 years old must be accompanied by parent or guardian) Participants have the opportunity to ask questions, offer comments, and share their experiences and ideas about managing and controlling diabetes. We will have weekly action plans to help you, your friends and your family learn and practice self-management skills. In this workshop participants will learn about: Diabetes and health risks How to manage diabetes Healthy lifestyle changes Meal planning Diabetes medicines This workshop is offered in Riverside and San Bernardino.  Call IEHP Health Education Department at 1-866-224-IEHP (4347) or 1-800-718-4347 for TTY users to sign up! Additional Resources By clicking on the links below, you will be leaving the IEHP site. Loma Linda Diabetes Treatment Center IEHP Members can call 909-558-3022 to make an appointment. American Diabetes Association  Learn more about diabetes, meal planning, and eating out. This website also gives you free recipes. www.diabetes.org   Center for Disease Control & Prevention (CDC) Diabetes Home Diabetes and Your Feet Learn how to protect your feet and kee them healthy for an active life. National Diabetes Education Program  Learn how you can avoid problems related to diabetes. You can select topics you want to learn more. www.ndep.nih.gov   You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. Download Adobe Acrobat Reader.  

Advisory Committees - IEDC Advisory Committee

ople with disabilities have extraordinary missions, dedicated staff, and valuable resources — but they can only provide some of the support an individual needs. For seniors and people with disabilities, navigating services and resources from different organizations across a widespread geographic area can be a challenge and often overwhelming. They often miss the opportunity to receive the full-scope of services from the resources available in their area. Creating the Inland Empire Disabilities Collaborative (IEDC) helped decrease the problem of fragmented resources. By joining forces, organizations who serve seniors and people with disabilities have developed a strong relationship with each other and the community they serve. IEDC Mission To promote equal opportunity, universal access, and full participation of people with disabilities in all aspects of life. About the IEDC Launched as a networking tool in February of 2006, the IEDC currently brings together over 540 members from regional organizations. This joint effort has allowed the IEDC to promote equal opportunity and universal access for seniors and people with disabilities.  Events The IEDC hosts monthly meetings at IEHP and partners to host events that benefit the community at large. To become a member of the IEDC or attend an event visit www.iedisabilities.org

Special Programs - Services for Teen Patients

resource guide will help direct teens to community resources - from abuse and domestic violence counseling, to birth control and pregnancy testing, to job training and recreation. By clicking on this link, you will be leaving the IEHP website. San Bernardino County Teen Resource Page

Leadership Team - Takashi Wada, MD, MPH

021. He is responsible for providing clinical and strategic leadership through accountable, collaborative processes to improve the quality-of-care delivery as evidenced by improved external quality metrics. Dr. Wada leads and drives innovative solutions for program development and implementation to improve access, satisfaction and care outcomes that are sustainable and scalable.  Dr. Wada joined IEHP in 2019 as Vice President of Population Health. In this capacity, he oversaw the internal departments of Behavioral Health & Care Management, Community & Family Health, Health Education, and Practice Transformation. He also played a key role in various statewide and regional population health initiatives.   Prior to his role at IEHP, Dr. Wada served as Chief Medical Officer/ Deputy Chief Medical Officer for CenCal Health and Director/Health Officer for Santa Barbara County’s Health Department.  Dr. Wada holds an undergraduate degree in biomedical sciences from University of California, Riverside and a master’s degree in public health from University of California, Los Angeles (UCLA). After receiving his medical degree at UCLA, he completed his graduate medical education at Kaiser Permanente Los Angeles Medical Center.

Healthy Living - Smoking Cessation

right medicine to help you quit, and stress management. Below are resources that will assist you in quitting smoking.  By clicking on the links below you will be leaving the IEHP website. Community Resources Kick it California Ready to take the next steps to quit smoking, chewing, or vaping now? The CA Smokers’ Helpline has all you need to reach your goal! They have many free services such as phone counseling, texting, and referrals to other local programs. They can also give step-by-step help on making a quit plan, tips on dealing with triggers, and support to help you stay quit. Call 1-800-300-8086 and give promo code 84 to get started! Or visit their website at https://kickitca.org/ Arrowhead Regional Medical Center 400 N. Pepper Avenue, Colton Click here to visit their website.  909-580-6167 Kaiser Permanente 2055 Kellogg Avenue, Corona Click here to visit their website.  (866) 883-0119 (No cost for Kaiser Members only) Rim Family Services 28545 Highway 18, Skyforest Click here to visit their website.  (909) 336-1800 Beaver Medical Group 1150 Brookside Avenue, Redlands Click here to visit their website. (909) 335-4131 Kaiser Permanente 17296 Slover Avenue, Fontana Click here to visit their website.  (909) 609-3000 (No cost for Kaiser Members only) Loma Linda University Health - Center for Health Promotion 24785 Stewart Street, Loma Linda Click here to visit their website. (909) 558-4594 Websites By clicking on the links below you will be leaving the IEHP website. American Heart Association  A step-by-step guide to smoke-free living, knowing the benefits, making a plan, dealing with urges, and staying quit.  Center for Disease Control and Prevention (CDC) Featuring all you need to set up a quit plan, this site also links you to social media for ongoing support through the quitting process. Plus, you’ll be able to view videos of past smokers, hear their stories and learn through their experiences.  Smokefree.gov Support and tools to help you or someone you love to quit. You can also opt for versions geared to veterans, women, seniors, and teens.  Mobile Apps iOs Apps Smoke Free QuitNow! Quit Guide Kwit no butts No Vape Android Apps Quit Now Quit Guide Kwit no butts No Vape Interactive Tool Stop Smoking You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. Click here to download a free copy by clicking Adobe Acrobat Reader.   

Leadership Team - Michelle Rai, MS

2020. She oversees IEHP’s communications and marketing programs and guides the development of long-term communication and marketing strategies. In addition, Ms. Rai oversees the strategic execution of IEHP’s community relations, media relations, internal communications, digital and social media. Ms. Rai has over 20 years of experience in public relations, communications, marketing, and media relations. Prior to joining IEHP, Ms. Rai served as Chair of the Communication Department at Pacific Union College in Napa Valley, Calif. Before her role as Chair, Ms. Rai acted as the College’s Public Relations Director and Public Information Officer. Ms. Rai holds a master’s degree in integrated marketing communications from Golden Gate University. She earned bachelor’s degrees in journalism and communications from Pacific Union College, where she received the prestigious Educator of the Year award in 2016. Ms. Rai’s leadership enables IEHP to increase its brand reach and social media presence, while enhancing perception of the organization and strengthening its place as an industry thought leader.

Speakers Bureau - Tiffany Thompson

ng During Crisis Media Relations Strategy   Telehealth Interoperability   Finding your Corporate Voice   Community Health   Women's Health   Data Exchange   Testing starts here... Request a Speaker

Special Programs - IEHP Gender Health

esources: IEHP Transgender-Gender Health Center of Excellence Program Guidelines (PDF) IEHP Gender Health Brochure (PDF) Adult (PDF) (For IEHP Members 18+) Child (PDF) (For Parents and Children under 18) IEHP Social Health Survey (PDF) Questionnaire - Providers for Transgender Members (PDF) You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. You can download a free copy by clicking here.

How to Get Care - Telehealth

ensure you can continue to get the care you need, some* IEHP Doctors (including Behavioral Health) offer telehealth visits.  It’s easy to set up. Just call or message your Doctor’s office to see if telehealth is offered and schedule your visit. Why set up a telehealth visit? Saves you a trip to the Doctor’s office Easy to access using a phone or computer Helps keep you safe and secure (and limits the spread of COVID-19) More reasons to use telehealth: Pay $0. There is no copay. Telehealth is part of your health benefit. Convenient. A video visit can be done from anywhere with internet access. You don’t need to take time off from work, take a bus, or hire a sitter for the kids. What is needed: For a telephone visit - landline or mobile phone Video visit - Computer, tablet or smartphone with camera, speaker and a microphone, and internet access * Not all IEHP Doctors provide telehealth visits. Ask your Doctor’s office if they offer these services. Your Doctor will decide if it is the right choice for your health care needs.

Super Heroes - Super Nutricia

hood obesity and unhealthy eating habits. The campaign features appearances by Super Nutricia at numerous IEHP supported community events, where children, young adults and families can meet her in person and receive free comic books, posters, brochures and other nutrition education materials.  Super Nutricia has become well known throughout the Inland Empire and is frequently requested to help support healthy eating initiatives for children and young teens. Super Nutricia Video Super Nutricia Comic Book (PDF)

Super Heroes - Rad Rider

afety. Rad Rider Bicycle Safety Program, targets children ages of 5 to 14. Rad Rider makes appearances at a variety of community events, including school events, health fairs and other health-related activities. He has connected with thousands of children throughout the years, autographing posters, comic books, and bike helmets. Rad Rider Video Rad Rider Comic Book (PDF)

Super Heroes - Eradicator

lts, ages 5-16, about the health-related dangers of smoking and tobacco usage. Eradicator makes appearances at a variety of community events, including school events, health fairs and other health-related activities. He has connected with thousands of children and young adults throughout the years, autographing posters and comic books. Eradicator Video Eradicator Comic Book (PDF)

Helpful Information and Resources - 211 Services

al services in Riverside and San Bernardino counties.  Support and community groups Healthcare and counseling Housing, food and clothing Where to report abuse Employment Call 211 anytime, 24-hours a day, 7 days a week. All calls are confidential. You can talk to someone in English, Spanish, or other languages. For more information on 211, visit 211.org.