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advancement of IEHP’s strategic focus on quality through transformative payment incentives, data driven initiatives, innovative solutions, program connections and strong internal and external partnerships. In this role, Dr. Juhn also ensures the health plan’s commitment to providing the highest quality of care.  

2020. She oversees IEHP’s communications and marketing programs and guides the development of long-term communication and marketing strategies.  In this role, Ms. Rai oversees the strategic execution of IEHP’s branding, advertising, media relations, internal communications, digital and social media initiatives to align with IEHP’s Mission, Vision and Values.  

clinical strategic leadership for IEHP in partnership with the Chief Quality Officer through collaborative, accountable processes to improve the quality-of-care delivery and drive improved health outcomes for IEHP Members.  He is responsible for the health services division, including utilization management, behavioral health and care management, pharmacy, community health and health education, population health, health services special initiatives and health equity.   

ork sphere and was appointed Chief Operating Officer (COO) in July 2019. As COO, Susie is responsible for IEHP’s overall day-to-day operations. She is highly regarded for her commitment to driving IEHP’s team culture, serving the plan’s 1.6 million Members and advancing the plan’s Provider experience through the implementation of strategic initiatives that support the plan’s Mission, Vision and Core Values.    

uide our services. As a result, we are able to improve how we deliver care and services. If you are an IEHP Member with a disability, you can request to be a Member of our PDW.  The PDW meets every three months at IEHP. During the meetings, Members will have the opportunity to give feedback on member materials and their overall experience while receiving care with IEHP. We also discuss any communication needs and access issues that Members may have. To apply for membership in this workgroup, please call IEHP Member Services at 1-800-440-IEHP (4347), Monday–Friday, 7am–7pm, and Saturday–Sunday, 8am–5pm. TTY users should call 1-800-718-4347. 2023 Meeting Schedule March 22, 2023 May 10, 2023 August 30, 2023 November 8, 2023 Time: 12pm - 2pm

e, Mr. Devabhaktuni provides leadership for the overall information technology architecture, as well as the design, development, implementation and support of IEHP’s systems.  His focus includes maintaining the organization’s connection to Providers, collaborating closely with IT leadership, and aligning initiatives with IEHP’s overall strategic plan.  

n to the public. We invite you to join us at the next board meeting. You can also download a copy of our most current monthly board report. Dr. Bradley P. Gilbert Center for Learning and Innovation 9500 Cleveland Avenue Rancho Cucamonga, CA 91730 Click here to view the meeting room map.  Inland Empire Health Plan Dates & Times Monday, January 30, 2023 9:00 a.m. February - NO MEETING Monday,  March 6, 2023 9:00 a.m. Monday, April 10, 2023 9:00 a.m. Monday, May 8, 2023 9:00 a.m.  Monday, June 5, 2023 9:00 a.m.  Monday, July 10, 2023 9:00 a.m.  Monday, August 14, 2023 9:00 a.m.  Monday, September 11, 2023 9:00 a.m.  Tuesday, October 10, 2023 9:00 a.m. Monday, November 13, 2023 9:00 a.m.  Monday, December 11, 2023 9:00 a.m. 

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al care as early as possible improves the chances of a healthy pregnancy and childbirth.  Receiving postpartum care after childbirth is just as crucial for a woman to make sure she is healing properly and gets the help she needs to care for herself and her baby. IEHP has programs that offer support for our pregnant Members throughout their pregnancy and after.   Baby-N-Me App     This is a free app for IEHP Members who are pregnant or have a baby under 2 years old. On this app pregnant Members can get up-to-date information about their growing baby like ultrasound videos, get handy tools like a weight gain calculator, complete a survey that screens for postpartum depression, set appointment reminders, and much more!    Parents of a baby under 2 years old can get parenting tips and advice, age-adapted information about their baby’s growth, feeding patterns, and tools to track diaper changes, growth, and vaccines.  You can download this app for free through iTunes or Google Play Loving Support Loving Support is committed to helping mothers achieve their breastfeeding goals. The Helpline offers advice, referrals to mom support groups and support and encouragement to get breastfeeding off to a good start. International Board Certified Lactation Consultants (IBCLCs) also offer guidance, pumping strategies and tips for returning to work/school or are pumping for their premature babies.  Call Loving Support with any questions or concerns you may have throughout the first year and beyond.  You can contact the Loving Support 24/7 Helpline at 888-451-2499/951-358-7212. The staff speaks English and Spanish. Breaking Maternal Mental Health Stigma - One Mom at a Time   Immediately after childbirth, most women experience “baby blues,” which can include mood swings, crying spells, anxiety and difficulty sleeping – all very normal, but short-lived symptoms. However, postpartum depression is more severe and long-lasting, usually requiring treatment from a mental health professional. For millions of new moms, like Inland Empire Health Plan (IEHP) Member Gerti, motherhood – and all the challenges it brings – can be overwhelming. After the birth of her daughter, Gerti struggled with her mental health and recognized she needed help.  Thankfully, she knew exactly where to turn.    Additional Resources The ABC's of Safe Sleep (Video) Centers for Disease Control and Prevention: Pregnancy Depression During and After Pregnancy

in December 2018. Supervisor Rowe served on the Yucca Valley Town Council from 2010 to 2014.  Supervisor Rowe represents one of the largest districts in the county, spanning the Mojave Basin to the mountain communities and the city of Barstow to the valley communities. Supervisor Rowe was appointed to the IEHP Governing Board in January 2021.  

ities of Canyon Lake, Corona, Eastvale, Jurupa Valley, Lake Elsinore, and Norco, along with the unincorporated communities of Coronita, El Cerrito, Gavilan Hills, Home Gardens, Lake Mathews, Lakeland Village, Temescal Valley, Warm Springs, Woodcrest. She was appointed to the IEHP Governing Board in February 2019, became vice chair in January 2020 and chair in 2021. Supervisor Spiegel began her political career as the elected city treasurer for the city of Corona in 1996. She continued her service in Corona as a council member for 16 years and as mayor for four terms.  

a logistics support and communications electronics officer for the U.S. Air Force.  Mr. Williams received a Bachelor of Science degree in mathematics from Morehouse College in 1964 and a Master of Science in logistics management, which he earned through the Air Force Institute of Technology in 1970.  

ted to the Moreno Valley City Council in 2013, also serving as a three-term mayor and the city’s first directly elected mayor. Supervisor Gutierrez grew up in Moreno Valley, attending all local public schools. He went on to earn an associate degree from Moreno Valley College, a bachelor’s from California Baptist University, a master’s in education from American InterContinental University and a doctoral degree in special education from Northcentral University. He was appointed to the IEHP Governing Board in January 2023.  

en to the public. View Meeting Agenda and More.

California State Assembly from 2008 to 2014 and represented communities in San Bernardino, Orange and Los Angeles counties.  Supervisor Hagman was appointed to the IEHP Governing Board in January 2015, became vice chair in February 2017, and served three years as chair beginning in January 2018. Supervisor Hagman has an extensive resume of public service prior to his state office election.  

tional management, research and quality improvement. She was first appointed to the IEHP Governing Board in January 2003.  Ms. Zorn was appointed vice chair in February 2015 and chair in February 2016. Ms. Zorn has published many health care-related articles and has received many recognitions and awards during her career.  

nprofit sector. Mr. Anderson has spent the last 15 years advocating health care access for low-income and uninsured residents. In April 2008, he was appointed to the IEHP Governing Board and served as the vice chair from January 2018 to December 2020.  Mr. Anderson has addressed the health needs of underserved and uninsured residents in his many lectures and presentations to the community. He is currently the president/CEO of Riverside Community Health Foundation.  

l eligible, Please contact the Department of Health Care Services at (916) 445-9891 or visit DHCS.ca.gov/PI. Operating hours: 8am – 12pm and 1pm – 5pm, Monday through Friday. Closed on weekends and holidays. Mailing address: Department of Health Care Services Third Party Liability and Recovery Division Casualty Insurance Section – MS 4720 P.O. Box 997425 Sacramento, CA 95899-7425 IEHP DualChoice (HMO D-SNP) Medicare-Medicaid Plan Members If you are a Medicare Member and would like to report a potential liability settlement, judgment, award or other payment you have received, or to request your Protected Health Information, please click here for Authorization of Release (PDF).  

sitors to iehp.org need to be in control of their personal information.  Therefore, the following is IEHP’s Internet Privacy Policy: You do not have to give us personal information to visit our site. If you choose not to provide personal information, you can still visit iehp.org. Cookies What is a cookie? A cookie is a small piece of information that is sent to your browser – along with a Web page – when you access a Web site. There are two kinds of cookies. A session cookie is a line of text that is stored temporarily in your computer's memory. Because a session cookie is never saved, it is destroyed as soon as you close your browser. A persistent cookie is a more permanent line of text that gets saved by your browser to a file on your hard drive. IEHP uses session cookies only. We do not use any persistent cookies. IEHP's Use of Cookies Certain applications on the iehp.org web site require session cookies to function correctly. If you have session cookies disabled, you may not be able to use these applications or features of our site. Where they are used, IEHP's session cookies remember your selection criteria. For example, if you use the "Screen Reader Friendly" version of iehp.org with cookies disabled, you will need to choose this option for every page. If you have cookies enabled, this preference will be remembered for the duration of your visit. You do not need to have session cookies enabled to view static web content on iehp.org. We have set our software so that your browser will only return cookie information to iehp.org. No other site can request it. Note: Regardless of the particular uses for cookies on IEHP website, we will not share any cookie information with any third parties. Linking to other sites From time to time we will provide links to other websites, not owned or controlled by IEHP. We do this because we think this information might be of interest or use to you or where, as a Member, we can provide you with additional information and/or services. While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of other sites. A link to a non-IEHP Web site does not constitute or imply endorsement by IEHP. Additionally, we cannot guarantee the quality or accuracy of information presented on non-IEHP websites. We encourage you to review the privacy practices of any website you visit. The IEHP website clearly displays when a User is leaving the home website and going to a linked site. How will information collected about me be used? We may collect personally identifiable information (name, e-mail address, physical address, and other unique identifiers) only if specifically and knowingly provided by you. Personally identifying information collected, such as information you give us when submitting a grievance, will be used only in connection with iehp.org, or for such purposes as are described at the point of collection. IEHP will protect the personal information that you share with us. IEHP does not disclose, give, sell, or transfer any personal information to third parties. If we share demographic information with third parties, we will give them aggregate information only. Information collected is for statistical purposes. IEHP performs analyses of user behavior in order to measure Member interest in the various areas of our sites.  To change any information that you provided to us online, call IEHP Member Services at 1-800-440-IEHP (4347)/TTY (909) 890-0731. We manage and maintain retained personal health information for six years in compliance with federal and state regulations. Deletion and/or removals are handled in accordance with Grievance Policy and Procedures: Deletions and Removals. Use of Electronic Mail While IEHP will make every attempt to protect the personal information that you share with us, electronic mail is not secure against interception. If your communication is very sensitive, you may want to send it by mail instead. Or call IEHP Member Services at 1-800-440-IEHP (4347)/TTY (909) 890-0731. We want to be very clear: We will not obtain personally identifying information about you when you visit our site, unless you choose to provide such information. E-mail sent to Member Services at memberservices@iehp.org will be responded to within 24 hours. Grievances submitted online will be acknowledged in writing within 5 calendar days. Requesting Policy and Procedures You can view our Policy and Procedures detailing editorial policies, security, accountability, and access online, or request a copy by calling IEHP Member Services at 1-800-440-IEHP (4347)/TTY (909) 890-0731. Changes to Our Web Privacy Statement The foregoing Web Privacy Statement, effective September 1, 2002, was revised on July 8, 2004. IEHP may change this statement from time to time without notice. This statement is not intended to and does not create any contractual or other legal right in or on behalf of any party. Protect yourself against email scams called “phishing” or “spoof” emails. Protecting Member privacy is a priority at IEHP. We also strongly encourage our Members to take every precaution in guarding their personal information against the Email scam known as “phishing.” Spoofing and phishing are two different, but interrelated, techniques employed by scammers to steal your personal information. Spoofing refers to the practice of "impersonating" someone else in an e-mail or on the Web. Phishing attempts to trick users into revealing their private information, usually in tandem with a spoofed e-mail and Web page. What is Email phishing? “Phishing” is designed to steal identities. Through fraudulent Emails masking as emails from legitimate businesses, criminals attempt to con individuals into providing personal information such as credit card numbers, passwords, account data, or other valuable information. How does Email phishing work? The Emails usually display well-known brand names such as your bank, your insurance carrier, or even your wireless provider. These deceptive emails are called "Spoof Emails" because they fake the appearance of a popular website or company in an attempt to commit identity theft. Typically, the Email tries to create a sense of urgency, requesting that the recipient update or confirm their personal information. Links may be provided to a website that may also display the company logo or other well-known elements of the company. What to watch out for: Generic greetings. Instead of using your name, many fraudulent emails begin with a general greeting, such as: "Dear [Company Name] customer”. (IEHP will always send emails that include either your Member ID number or your full name in each email.) A false sense of urgency. The Email will attempt to deceive you with the threat that your account is in jeopardy if you don't update your information as soon as possible.  Fake links. The text in a link may look valid, and then send you to a “spoof” address. Always check where a link is going before you click. Move your mouse over it and look at the URL on your browser or status bar. If it looks suspicious, don’t click on the link. What happens if I receive an Email that is fraudulent or seems to be fraudulent?  We suggest that you do not respond to the Email or the Email address in the body of the message. If you receive a suspicious Email purporting to be from IEHP, please contact IEHP Member Services immediately by calling 1-800-440-IEHP. Practice good general computer security measures. This includes installing and maintaining antivirus and firewall software. Some phishing e-mails include spyware that can track your Internet activity and compromise the security of your system. Note: IEHP does not send Email notices asking for customer payment information, username, or passwords used to manage account. Messages and transactions Comments or questions sent to us using e-mail or secure messaging forms may be shared with IEHP staff and health care professionals who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. All IEHP staff considers Member information confidential. Your Privacy is priority to IEHP.   When you use a service on the secure section of this Web site to interact directly with IEHP health care professionals, some information you provide may be documented in your medical record, and available for use to guide your treatment as a patient. Children  We do not knowingly allow IEHP Members under the age of 18 to create accounts that allow access to the secured features of this site. Opt out  If a user makes a request to receive information in an ongoing manner through this Web site by providing their e-mail address (for example, requesting a subscription to one of our online publications), a user may make a request to discontinue future mailings. Similarly, if you receive information about an IEHP service through e-mail, you may make a request to discontinue receiving similar messages in the future. All such materials sent to you by e-mail will contain information about how to opt out. To stop receiving emails from IEHP, log into your Member account. Click on your “Update Profile” tab and uncheck the box stating, “Email Contact” (do so for each Member in your family). Also, if as a member you register to use protected features on our Web site, you may be given an opportunity to receive e-mails about different types of IEHP products, services, announcements, and updates. You may change your preferences anytime by calling IEHP Member Services at 1-800-440-IEHP. Again, we hope to make your online experience enjoyable and secure. Thank you for taking the time to read this Privacy Statement.   Sharing Your Health Information Privacy guidance when selecting third-party apps We are required to provide you with access to detailed information about your health history through a “Patient Access API.” While you are a current member, you may access this information by downloading an application (app) on your smartphone, tablet, computer, or other similar device. The information available through the Patient Access API includes information we collect about you while you have been enrolled in certain lines of business since January 1, 2016. The information includes the following information for as long as we maintain it in our records: Claims and encounter data concerning your interactions with health care providers Clinical data that we collect in the process of providing case management, care coordination, or other services to you. The information we will disclose may include information about treatment for substance use disorders, mental health treatment, HIV status, or other sensitive information. It is important for you to understand that the app you select will have access to all your information. The app may not be subject to the Health Insurance Portability and Accountability Act (HIPAA) rules and other privacy laws, which generally protect your health information. Instead, the app’s privacy policy describes self-imposed limitations on how the app will use, disclose, and (possibly) sell information about you. It is important for you to know once we send your data to the app, we no longer control how the app uses or shares your information. If you decide to access your information through the Patient Access API, you should carefully review the privacy policy of any app you are considering using to ensure you are comfortable with what the app may do with your information. IEHP asks that any app developer planning to access the IEHP Patient Access API attest that it complies with basic privacy and security standards, but you can consent to sharing your data with the app even if they do not attest. When you access a third-party app and select to share your data, IEHP will provide a warning to you if an app did not attest that it complies with basic privacy and security standards. Things you may wish to consider when selecting an app: Will this app sell my data for any reason? Will this app disclose my data to third parties for purposes such as research or advertising? How will this app use my data? For what purposes? Will the app allow me to limit how it uses, discloses, or sells my data? If I no longer want to use this app, or if I no longer want this app to have access to my health information, can I terminate the app’s access to my data? If so, how difficult will it be to terminate access? What is the app’s policy for deleting my data once I terminate access? Do I have to do more than just delete the app from my device? How will this app inform me of changes in its privacy practices? Will the app collect non-health data from my device, such as my location? What security measures does this app use to protect my data? What impact could sharing my data with this app have on others, such as my family members? Will the app permit me to access my data and correct inaccuracies? (Note that correcting inaccuracies in data collected by the app will not affect inaccuracies in the source of the data.) Does the app have a process for collecting and responding to user complaints? If the app’s privacy policy does not satisfactorily answer these questions, you may wish to reconsider using the app to access your health information. Your health information may include very sensitive information. You should therefore be careful to choose an app with strong privacy and security standards to protect it. Covered entities and HIPAA enforcement The U.S. Department of Health and Human Services’ Office for Civil Rights (OCR) enforces the HIPAA Privacy, Security, and Breach Notification Rules. IEHP is subject to HIPAA as are most health plans and health care providers, such as hospitals, doctors, and clinics. You can: Find more information about your rights under HIPAA and who is obligated to comply with HIPAA Learn more about filing a complaint with OCR related to HIPAA requirements File a complaint by calling 1-800-440-4347; or completing the grievance form on our website here: GRIEVANCE FORM. Apps and privacy enforcement An app generally will not be subject to HIPAA. An app that publishes a privacy notice is required to comply with the terms of its notice, but generally is not subject to other privacy laws. The Federal Trade Commission Act protects against deceptive acts (such as an app that discloses personal data in violation of its privacy notice). An app that violates the terms of its privacy notice may be subject to the jurisdiction of the Federal Trade Commission (FTC). The FTC provides information about mobile app privacy and security for consumers. If you believe an app inappropriately used, disclosed, or sold your information, you should contact the FTC and file a complaint.      

de and San Bernardino counties. Visit our Community Calendar to find upcoming partner events near you. How can you become a Community Partner with IEHP? Read about the Community Partner Network Meeting to learn more. Please contact our Community Outreach Team for help.  If your organization is interested in becoming an IEHP Community Partner, please sign up here.  How can I find resources in my community? ConnectIE is a new one-stop, interactive website that makes it easy to link people to community resources in the Inland Empire. Visit ConnectIE to find out more!