main content


Pages 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28

Plan Updates - Public Health Advisory

- Mosquito Borne Disease Update (PDF) March 17, 2023 - Riverside University Health Systems - Increased Enteric Disease Activity - Shigella (PDF) November 11, 2022 - Riverside University Health Systems - Early Respiratory Syncytial Virus (RSV) and Seasonal Influenza Activity (PDF) October 25, 2022 - Riverside University Health Systems - Outbreak of Ebola Virus Disease Due to Sudan Virus in Central Uganda (PDF) October 21, 2022 - Riverside University Health Systems - Influenza (PDF) August 18, 2022 - Updated Monkeypox Guidance (PDF) August 18, 2022 - Riverside University Health System - Monkeypox Home Isolation Instructions (PDF) August 18, 2022 - CDC - Dear Colleague: 2022 Monkeypox Outbreak (PDF) July 19, 2022 - Updated Monkeypox Guidance (PDF) March 14, 2022 - Riverside County Legionnaires' Disease Advisory (PDF) By clicking on the links below, you will be leaving the IEHP website.

Healthy Living - Health Resources

out! You can take quizzes and learn tips on what you can do to stay healthy. Interactive Self-Management Tools Smoking Cessation Physical Activity Healthy Eating Managing Stress Avoiding At-Risk Drinking Identifying Depressive Symptoms Healthy Weight Additional Resources Self-Management Tool Booklet - This booklet covers information on the topics above. If you would like to request a printed copy of the Self-Management Tools Booklet, please call IEHP Member Services at 1-800-440-IEHP (4347), Monday–Friday, 7am–7pm, and Saturday–Sunday, 8am–5pm. TTY users should call 1-800-718-4347. Calculate your Body Mass Index (BMI) – for adults 20 years old and older Calculate your Body Mass Index (BMI) – for children ages 2 through 19 years old Watch the video below to learn how to register for Health Education classes on the IEHP website.    Watch the video below to learn how to register for Health Education classes on the Member Portal.   

Kids and Teens - Teen Health

ol, hang out with friends, play sports and go to dances. But that’s not all! They also make important choices about their future during this transitional time. Many choices teens make will affect their health as they get older. IEHP wants to help ensure teens are making the healthiest choices possible. IEHP wants to make sure teens stay away from risky habits such as: Smoking Using alcohol and other substances Having unprotected sex Missing school IEHP wants to promote healthy habits like: Eating a well-balanced diet Taking care of teens mental health Exercising Getting enough sleep Having regular Doctor visits Looking for information now? Visit the following links for helpful information and tools on teen health topics. By clicking on the links below, you will be leaving the IEHP site. Centers for Disease Control and Prevention (CDC) - Adolescent and School Health  U.S. Department of Health & Human Services: Office of Adolescent Health 

San Bernardino County Medi-Cal

of Americans. About nine percent of San Bernardino County residents under the age of 65 were uninsured based on the last count of the US Census. That is why Inland Empire Health Plan (IEHP) provides coverage to millions of Members in San Bernardino and Riverside counties. Discover the health plan that puts its members at the center of their universe. IEHP will not rest until our communities enjoy optimal care and vibrant health. Keep reading to learn more about IEHP and the benefits offered to Medi-Cal recipients. IEHP Provides Coverage for San Bernardino County Medi-Cal Recipients Medi-Cal is a no-cost or low-cost health coverage program. It provides health, dental and vision coverage to qualified low-income California residents. IEHP is the health plan for Medi-Cal recipients in San Bernardino County. We are dedicated to providing our Members and local communities with optimal care and vibrant health. Top-Class Medi-Cal Services Medi-Cal is a no-cost or low-cost health coverage program. It provides health, dental and vision coverage to qualified low-income California residents. IEHP is the health plan for Medi-Cal recipients in San Bernardino County. We are dedicated to providing our Members and local communities with optimal care and vibrant health. With IEHP and Medi-Cal coverage, Members not only have access to general health care but also advanced and specialized care such as: Transgender services Laboratory services Radiology services Pediatric care Mental health services Addiction rehabilitation care These are just a few examples of how IEHP’s network of Providers gives Members and their families in San Bernardino County a wide range of medical care. To apply for Medi-Cal in San Bernardino County call the IEHP Enrollment Advisors at (866) 294-4347, Monday – Friday, 8am – 5pm. TTY users should call (800) 720-4347. You may also call Health Care Options at 1-800-430-4263 or visit TTY users should call 1-800-430-7077. Vision Services IEHP provides vision coverage and has a wide network of vision specialists. IEHP Members get a free vision exam every 24 months, additional or more frequent eye exams are covered if medically necessary, such as those with diabetes. You also get a pair of eyeglasses, with both frames and lenses every 24 months, when you have a valid prescription. Contact lens testing and contact lenses may be covered if the use of eyeglasses is not possible due to eye disease or condition. Medi-Cal San Bernardino Dental Services Through Medi-Cal, you and your family get professional dental services. This benefit is included with your Medi-Cal coverage at little to no cost to you.  Some of the types of dental care offered include: Diagnostic and preventive dental hygiene (such as examinations, X-rays, and teeth cleanings) Emergency services for pain control Tooth extractions Root canal treatments (anterior/posterior) Scaling and root planning Crowns (prefabricated/laboratory) Orthodontics for children who quality Complete and partial dentures Topical fluoride If you have any questions or need help finding a Medi-Cal dental provider, call the Medi-Cal Dental Customer Service Line at 1-800-322-6384, or visit Medical Trip Transportation Your Medi-Cal benefits include round trip transportation for plan-covered health services and Medi-Cal-covered services, such as mental health, substance abuse and dental, within San Bernardino and Riverside counties. IEHP covers: Visits to your Primary Care Doctor, Specialists and urgent care clinics. Visit for dental, mental health, substance abuse and other services. Click here to learn more about transportation services offered by IEHP. How to Apply for Medi-Cal IEHP’s mission to heal and inspire the human spirit is made possible through its Vision—to not rest until our communities enjoy optimal care and vibrant health. You have many options to apply for Medi-Cal, these include: Call IEHP Call 1-866-294-4347, 8am-5pm Monday-Friday. TTY users should call 1-800-720-4347. You’ll speak to one of IEHP’s friendly bilingual Enrollment Advisors. By Mail You can mail your completed and signed application to:   Covered California P.O. Box 989725 West Sacramento, CA 95798-9725 Or mail it to the Riverside County Medi-Cal Office. Apply in Person Click here to find the Riverside County Medi-Cal Office. Apply Online Click here to apply online. Get Health Coverage Now Become a member of the IEHP family and get access to the top-rated California state medical insurance. For more than 25 years, IEHP has proudly served Inland Empire residents and their families. Join IEHP now and make your health our top priority.  

Super Heroes - Super Nutricia

hood obesity and unhealthy eating habits. The campaign features appearances by Super Nutricia at numerous IEHP supported community events, where children, young adults and families can meet her in person and receive free comic books, posters, brochures and other nutrition education materials.  Super Nutricia has become well known throughout the Inland Empire and is frequently requested to help support healthy eating initiatives for children and young teens. Super Nutricia Video Super Nutricia Comic Book (PDF)

Super Heroes - Mighty Fitnessa

ity for a healthy body and healthy mind. The campaign features appearances by Mighty Fitnessa at numerous IEHP supported community events. Children, young adults and families can meet her in person at these events and receive free comic books, posters, brochures and other fitness related education materials. Mighty Fitnessa Video Mighty Fitnessa Comic Book (PDF)

Super Heroes - Eradicator

lts, ages 5-16, about the health-related dangers of smoking and tobacco usage. Eradicator makes appearances at a variety of community events, including school events, health fairs and other health-related activities. He has connected with thousands of children and young adults throughout the years, autographing posters and comic books. Eradicator Video Eradicator Comic Book (PDF)

Super Heroes - Rad Rider

afety. Rad Rider Bicycle Safety Program, targets children ages of 5 to 14. Rad Rider makes appearances at a variety of community events, including school events, health fairs and other health-related activities. He has connected with thousands of children throughout the years, autographing posters, comic books, and bike helmets. Rad Rider Video Rad Rider Comic Book (PDF)

Join Our Network - Behavioral Health

l Health Forms Behavioral Health  As a local Health Plan, Inland Empire Health Plan (IEHP) is committed to improving behavioral health services for our Members by developing direct relationships with select clinicians.     IEHP now has over 1,000,000 Members. Behavioral Health Clinicians are viewed as "Specialists" that are partners in improving the health status of our Members. IEHP Behavioral Health is an integrated essential partner with primary medical care. IEHP’s Direct Behavioral Health Program will offer our Behavioral Health Specialists: Streamlined Authorization & Claims Submission - via our fast and secure website. Competitive Reimbursement Rates - based on current Medicare rates. Speedy Payments - our track record is payment in less than 3 weeks (in most cases). Personal, Friendly Service - to ensure a successful and long-lasting working relationship. IEHP is committed to develop direct partnerships with Psychiatrists, Psychologists, LCSW's, LMFT's, Psychiatric Nurse Practitioners, Physician Assistants, and most recently, Licensed Professional Clinical Counselors (LPCC) who have met the couples and family qualifications. LPCCs without this qualification will not be considered eligible to join IEHP's Behavioral Health Network. For any questions or concerns, please email Requirements for this certification can be found here: In compliance with APL 17-019 (a DHCS regulation), IEHP now requires Behavioral Health Providers to begin the process of enrolling with Medi-Cal prior to contracting with IEHP. To ensure timely processing of your application, IEHP will accept your application to contract upon receipt of verification of Medi-Cal enrollment submission. Prospective Providers: QASP PLEASE NOTE, IEHP is now accepting new QASP Providers in all services areas.  Behavioral Health Behavioral Health Provider Letter and Application (PDF) Why You Should Contract with IEHP Directly for Behavioral Health (PDF) How IEHP Keeps You Informed and Drive Business to Your Practice (PDF) Medi-Cal Number (Physicians should be enrolled in the State's Medi-Cal Program) Existing Providers: Contracts Maintenance Request Form (PDF) W-9 Form (PDF) (Remittance advice address change) Medi-Cal Number (Physicians should be enrolled in the State's Medi-Cal Program) Frequently Asked Questions (FAQs) What is IEHP? How do I contract with IEHP? What are IEHP's compensation rates? What are IEHP’s minimum requirements to be considered for your BH Network? What if I have additional information about my practice, specialties or experience that is not covered on the survey; where can I send this information? When will I hear back from IEHP after I send my contract in? What services does IEHP offer online? What are the benefits and limitations for Medicare DualChoice Members? I am a Behavioral Health Treatment Provider for one or more of the following services, how do I contract with IEHP? (Services for Individuals (0-21) with Autism, Developmental Disabilities, or Specialized Behavioral needs; utilizing Applied Behavior Analysis and Behavior Modification treatment modalities) What is IEHP? IEHP stands for Inland Empire Health Plan. IEHP is a not-for-profit health plan that serves over 1,000,000 Members in public-sponsored health coverage programs including Medi-Cal and Medicare Special Needs Plan.  How do I contract with IEHP? The first step is to fill out the Behavioral Health Provider Letter and Application (PDF) and email We will contact you directly once we have evaluated our Member’s needs and are ready to proceed with contracting. What are IEHP compensation Rates? Reimbursement rates for Behavioral Health Services are based on Medicare rates. What are IEHP’s minimum requirements to be considered for your BH Network? A valid California License (LCSW, LMFT, LPCC, Psychologist, Psychiatrist, Nurse Practitioner) $1 million to $3 million Malpractice Insurance Must be enrolled with Medi-Cal Satisfy all IEHP’s standard credentialing requirements What if I have additional information about my practice, specialties or experience that is not covered on the survey; where can I send this information? You can send your information to: Inland Empire Health Plan Attention: Provider Relations P.O. Box 1800 Rancho Cucamonga CA 91729-1800 When will I hear back from IEHP after I send my contract in? Over the next two to three months we will be gathering information and determining our needs and as soon as we have determined what Providers we will need we will send out draft contracts with rate sheets for review. What services does IEHP offer online? Member Eligibility Verification Claims Submission Services Claims Status Authorization Status Medication Search Pharmaceutical Services Information Resources Provider Manuals; Benefit Manuals; EDI manuals  What are the benefits and limitations for Medicare DualChoice Members? Click here.  I am a Behavioral Health Treatment Provider for one or more of the following services, how do I contract with IEHP? (Services for Individuals (0-21) with Autism, Developmental Disabilities, or Specialized Behavioral needs; utilizing Applied Behavior Analysis and Behavior Modification treatment modalities) The first step is to fill out the Behavioral Health Provider Letter and Application (PDF) and email We will contact you directly once we have evaluated our Member’s needs and are ready to proceed with contracting. You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. You can download a free copy by clicking here.

Contact Us

e questions, call IEHP Member Services at 1-800-440-IEHP (4347), Monday–Friday, 7am–7pm, and Saturday–Sunday, 8am–5pm. TTY users should call 1-800-718-4347. You can also email Medicare/Medi-Cal Members:  If you have questions, call IEHP DualChoice at 1-877-273-IEHP (4347), 8am-8pm (PST), 7 days a week, including holidays. TTY users should call 1-800-718-4347. You can also email If you are a PROVIDER: If you need information, call the Provider Relations Team at (909) 890-2054, 8am-5pm, Monday-Friday. You can also email To enroll with IEHP: If you need healthcare coverage, call 1-866-294-4347, 8am-5pm Monday-Friday. TTY users should call 1-800-720-4347. You’ll speak to one of our friendly bilingual Enrollment Advisors. To verify the employment status of an IEHP employee  Please submit your request to the IEHP Human Resources Department:  Email: Fax: 909-477-8544 Phone: 909-890-2000 (and ask for Human Resources) Our Communities For general inquiries please call (909) 890-2000, 8am-5pm, Monday-Friday. TTY users should call (909) 890-0731. Prospective Vendors  If you are interested in becoming a vendor for IEHP, please visit our Procurement page. For all records processing Please contact the IEHP Legal Department. The Legal Department processes inquiries related to Protected Health Information (“PHI”), Subpoena, Guardianship, Public Records Act (“PRA”), and California Government Claims requests. The Legal Department is also IEHP’s designated Agent for Service of Process. Inland Empire Health Plan Attn: Legal Department 10801 Sixth Street Rancho Cucamonga, CA 91730 E-mail: Fax: (909) 477-8578 Authorization of Release (PDF) - This form authorizes IEHP to use and disclose Protected Health Information. If you are a reporter of the Media/Press  Please call our media contact: Kristina Hernandez Media and Public Relations Strategist (909) 552-0509 Our Location 10801 Sixth Street Rancho Cucamonga, CA 91730  Mailing Address P.O. Box 1800 Rancho Cucamonga, CA 91729-1800 Fax: (909) 890-5877  Claims Mailing Address for IEHP Direct Members Inland Empire Health Plan - Claims P.O. Box 4349 Rancho Cucamonga, CA 91729-4349 Claims Appeals and Disputes Mailing Address for IEHP Direct Members Inland Empire Health Plan - Claims Appeals and Disputes P.O. Box 4319 Rancho Cucamonga, CA 91729-4319

Latest News - IEHP Promotes Balance with Youth Activities

l, family and friends, Inland Empire Health Plan (IEHP) offers a regular schedule of fun – and free – classes at its community resource centers.  “Extracurricular activities decrease the potential for risky behaviors in children and young adults and provide an increased sense of connectedness and belonging,” said IEHP Community Behavioral Health Clinical Director Amrita Rai. “Any kind of opportunity to engage in activities supporting healthy emotional development can increase self-esteem and the ability to interact with peers, which offers benefits well into adulthood.” IEHP’s community resource centers can help nurture and improve mental health for young Inland Empire residents. The centers offer classes and activities including Zumba, creative arts, cooking and gardening across its three locations in Riverside, San Bernardino and Victorville. Sessions are held Monday through Saturday and can be found on The U.S Surgeon General’s 2021 Advisory  further highlights COVID-19’s impact to the ongoing youth mental health crisis, citing the urgent need to address these challenges head-on through coordinated action by community and federal organizations and by recognizing mental health as an essential part of overall health. This concept is not new to IEHP, which is currently partnering with several community organizations and Local Education Agencies to expand behavioral health services in and near schools (Student Behavioral Health Incentive Program).  The health plan is also exploring opportunities to add even more free classes and activities for teens and young adults to their centers through a partnership with Young Visionaries Youth Leadership Academy.   “We’re looking forward to adding more fun to our center schedules in the weeks and months to come,” said IEHP Victorville Community Resource Center Manager Delia Orosco. “Our centers serve as a safe space for all who enter, regardless of age, to truly express themselves and we take that very seriously.” To learn more about IEHP Community Resource Centers and class schedules, visit  

Latest News - Inland Empire Health Plan Recognized for Healthcare Innovation

ices (DHCS) for their innovative Medi-Cal Primary Care Physician Auto-Assignment Redesign. On an annual basis, DHCS’s Innovation Award recognizes Medi-Cal Managed Care Health Plans (MCPs) that have excelled in improving the quality of health care for the millions of beneficiaries receiving Medi-Cal services through managed care.  This marks the fifth time IEHP has been honored by DHCS—more times than any other health plan in California. Prior recognitions for its forward-thinking efforts include utilizing location intelligence to reach Members (2020), creating the IEHP Housing Initiative (2018), developing Behavioral Health Integration Complex Care Initiative (2017), and organizing the Transitional Care Project (2015). “We are honored to be recognized for our efforts and unwavering commitment to serving our Members, Providers and communities,” said Jarrod McNaughton, IEHP Chief Executive Officer. “These efforts support the work we are doing as we recommit to our Mission to heal and inspire the human spirit.” This year’s recognition shines light on IEHP’s PCP auto-assignment process, which focuses on directing health plan Members to Providers with high quality scores, ensuring Members receive optimal care and incentivizing Providers’ great work. To do so, IEHP created an assignment algorithm incorporating over a dozen weighted provider attributes related to their quality scores.     “Innovation allows us to see beyond our present circumstances and barriers and expand our thinking to what is possible for our Members and Providers,” added McNaughton. “In every connection, we have the ability to inspire and empower them to achieve their fullest potential.”

Latest News - IEHP Announces Angelica Baltazar as New Foundation President

it Medicare-Medicaid plan in the country, today announced that Angelica Baltazar, MSW, has been named as president of the newly created IEHP Foundation. The Foundation is the philanthropic arm of IEHP and is uniquely positioned to increase philanthropy and generosity in the region, helping to fill the void for those most vulnerable and keeping dollars in the community.  The Foundation’s work is centered around achieving what IEHP calls Vibrant Health for the Inland Empire. Vibrant Health means that IEHP’s Members and the residents of the Inland Empire will have access to a better, more joyful life through programs that address the root causes of illness, health equity, and the core needs of the community.  Baltazar has more than 20 years of experience in the public health and human services sectors. She joins IEHP from San Antonio Regional Hospital where she most recently served as the Executive Lead for Health Equity and the Executive Director of the Lewis-San Antonio Healthy Communities Institute.  Baltazar holds a bachelor’s in social work from Cal Poly Pomona and master’s in policy planning and administration from Loma Linda University. She is a community advisory member for Inland SoCal United Way, and a board member of Partners for Better Health and Promise Scholars.  “Finding the right person to lead the IEHP Foundation was a critical first step in its development,” said IEHP Chief Executive Officer Jarrod McNaughton. “Angelica’s expertise in this field will support our efforts to improve the health of the IE for decades into the future.”

Latest News - IEHP Launches Campaigns to Increase Vaccine Rates in the Inland Empire

e Health Plan (IEHP) has organized a series of educational campaigns, community partnerships and stakeholder collaborations to provide access and educational support to unvaccinated residents. According to state data, Black and Hispanic communities and Medi-Cal Members rank among the lowest in vaccination rates in Riverside and San Bernardino counties. In addition, case rates for COVID-19 positive patients in the region continue to dramatically fluctuate, posing ongoing uncertainty and risk. “The COVID-19 vaccine is the most ‘certainty’ we’ve had in fighting this virus,” said Dr. Takashi Wada, IEHP Chief Medical Officer. “While it is possible to be vaccinated and still contract the virus, data shows the vaccine has been incredibly effective in reducing the impacts of the virus, thus reducing hospitalizations and deaths. That’s why receiving the vaccine is so critical.” Since the roll out of the vaccine, IEHP has participated in several pop-up vaccine events, including a partnership with Loma Linda University Health (LLUH) and SAC Health System (SACHS), to organize a COVID-19 vaccine clinic at St. Paul African Methodist Episcopal Church (St. Paul AME) in San Bernardino, a prominent place of worship for the county’s Black Community. With additional funding coming from the state Medi-Cal COVID-19 Vaccination Incentive Program,  IEHP will continue to develop partnerships with the counties, community-based organizations, schools and churches to get innovate and craft additional actions to improve vaccination rates.  IEHP will also be developing an incentive program to encourage IEHP network providers to increase the rates of COVID vaccination.   “We understand the fears of those who chose to remain unvaccinated, and we want to empower these individuals by meeting them in familiar spaces, equipping them with facts, information and opportunities to receive their vaccine,” added Wada. “Familiarity and trust are a large part of making that decision, and we’re grateful to partner with community leaders and organizations to continue building that trust.” Last month, IEHP also partnered with sister plan L.A. Care to launch an educational campaign with the help of award-winning actor Jaime Camil, known for his work on The CW’s Jane the Virgin and Disney’s Coco. The effort included Instagram Live events, PSAs and billboards that will run in the weeks to come.  “In addition to battling the pandemic, we’re also battling a bit of an info-demic,” said Jarrod McNaughton, IEHP Chief Executive Officer. “Providing our communities with factual, honest information about the vaccine in a way that relates to them personally, can make all the difference. Health care is incredibly personal, and we’re grateful to work with such an esteemed group of partners to ensure that our most vulnerable residents are equipped with all they need to enjoy optimal care and vibrant health.” The health plan will continue to serve San Bernardino County as a super vaccination site, hosting a clinic in their Rancho Cucamonga headquarters, with plans to expand operations with additional community health partners in the near future. To learn more, visit  

Latest News - Meet Jose: Living the sweet life

inning celebrity famous for that “box of chocolates” movie line.   And yes, Hanks even uttered the well-known quote when visiting Jose, who has an intellectual developmental disability: cerebral palsy.   In some ways, Jose’s life mirrors that of the fictional Forrest Gump. “I grew up with (leg) braces and when I got my first pair of braces, that movie ‘Forrest Gump’ came out and his mom in the movie reminded me of my mom,” said Jose, a physical accessibility review survey specialist at Inland Empire Health Plan (IEHP). “And I used to be very, very sad … I wasn’t like the other kids. I would fall or trip; sometimes I would even have to use a wheelchair to move.” Like the fictional Forrest, Jose’s story is filled with hope and inspiration. In 2006, Jose completed his bachelor’s degree in Health and Human Services at California State University, Los Angeles. In 2020, he was appointed by Gov. Gavin Newsom to the California State Independent Living Council. He also serves on the support team for the Inland Empire Disabilities Collaborative. And on June 12, 2022, Jose was asked to deliver a commencement speech at Loma Linda University (LLU), where he earned a Community Health Worker certification. He was also the first individual with an intellectual developmental disability to graduate from the San Manuel Gateway College/LLU program.   Admittedly, Jose, 39, experienced nerves about speaking in front of 500 people. Leading up to the big day, he prepared through meditation, taking deep breaths and listening to the same classical music he used to enjoy with his mother, who died on Jan. 20, 2022. Jose remembers thinking about his mother when he was called up to the podium, asking her: “Be in my heart and tell me what to say.” As if his mother may have heard that plea, Jose’s speech turned out wonderfully. “I was excited and thrilled about giving a speech,” he said. “I focused on the importance of reflecting how important it is to improve the quality of life for others working in the field of community health.” ‘I’M JUST LIKE EVERYBODY ELSE’ Today, Jose is a valued member of IEHP’s community health team – where he’s worked since 2017 – interacting with IEHP Members at public events throughout the Inland Empire. But Jose knows firsthand the kinds of challenges the disabled population faces. After all, he’s personally faced a series of health issues related to his cerebral palsy: learning to walk with leg braces at the age of 3, seizures resulting from epilepsy and negative reactions to medications. Not to mention multiple hospital stays and the bullying in school. “People with disabilities like myself … we’re seen as people that really can’t be progressive and basically, our only options are to be institutionalized or being imprisoned or not having equal resources like everyone else,” said Jose, whose determination helped overcome his challenges and his leg braces, which he stopped needing in 1997. As a member of IEHP’s community health team, Jose shares his common experiences with other disabled people. “The beautiful part of him being out in the community is the connection that he is able to have with the Members,” said Carmen Ramirez, manager IEHP Community Behavioral Health and Social Supports. For Jose, a highlight of those connections centered on IEHP’s community efforts during the COVID-19 pandemic. Through IEHP’s partnership with the Inland Empire Disabilities Collaborative, IEHP formed a COVID-19 response program to help Inland Empire residents meet the basic needs of food and access to Personal Protective Equipment (PPE) at a time when those items were so scarce. “When I was able to make a difference in a family, it impacted me because I’m not a person with a disability – I’m just like everybody else,” said Jose, his voice quivering with emotion. “And I want to help people.” Jose is committed to IEHP’s Mission, Vision and Values, always putting the Member at the center of his universe, according to Carmen. “It always goes back to passion – and with Jose, you see it in his work, you see it in his words, you see it in his connections that he has within the community,” she said. For Jose, it’s all about “doing the right thing,” which he says is built on trust. “We have to make sure that we are doing everything in our power to do what we have to do to improve the quality for that specific Member,” he said. “Trust is always a big thing … you have to demonstrate that you’re keeping your word at all times.” A HEART FOR LEARNING After his mother passed away, Jose set a goal to one day return to school and gain more professional work skills. Then, thanks to IEHP’s sponsorship, along came the chance to enter LLU-San Manuel Gateway College’s Community Health Care Worker certificate program. At first, Jose wasn’t sure he could achieve his goal. “I remember Jose sitting down with me … he’s like: ‘I don’t know if I can do it; I’ve heard that it’s very intensive,’” Carmen recalled. “And I said, ‘You’re not alone, it’s OK, we got you – we have your back, we’re going to help you get through these nine weeks.’” During his commencement speech, Jose shared what that moment was like for him. “When they called me in at IEHP and they said, ‘Hey, there’s an opportunity to go to Loma Linda University,’ that opened my heart,” he said. So, Jose entered the program, putting trust in himself and the IEHP Team Members supporting his journey. He credited Carmen for teaching him time management, so he could succeed at his regular, full-time job duties while adding more tasks as a student. Standing before that captive audience in his cap and gown that summer day, Jose told them what completing this certification meant to him: “I have the opportunity to do what I love to do and that is to serve people, help people, empower them, show them the right way.” When he finished his speech at LLU, there was a huge round of applause and even a standing ovation. As for the people who told Jose he would never have a so-called “normal life,” well, he gets the last line in that script. “Growing up, they told me I wasn’t going to be able to have kids or I wasn’t going to get married – and now, I have three beautiful daughters and my wife,” said the proud husband of Adriana and father to Hilda, 15; Viviana, 13; and Fatima, 11. “Wow – that’s why life is always a box of chocolates … because you never know what you’re going to get.” -View an inspirational video about Jose’s journey.

Latest News - IEHP Earns Rancho Cucamonga Fire District’s Business Partner of the Year Award

re District at the City’s Fire and Police Recognition Celebration on September 9. The distinguished award recognizes the health plan’s partnership with the City and County of San Bernardino to host an ongoing super vaccine clinic at the health plan’s headquarters. Located in Rancho Cucamonga, IEHP’s 400,000-square-foot headquarter building (known as the Atrium) was transformed into a super vaccination site in February 2021 where more than 36,900 COVID-19 vaccines have been administered to date. “We are incredibly humbled to receive this recognition from the Rancho Cucamonga Fire District,” said Jarrod McNaughton, IEHP Chief Executive Officer. “Hosting the vaccine clinic is very important to us. As a health plan, a partner of the city and county, we knew we needed to do our part to make these vaccines accessible.” Rancho Cucamonga Fire District’s Business Partner of the Year is traditionally awarded to a community business who assists the district as a problem solver. “This award is our humble way of expressing our gratitude for the partnership in this historic effort. We thank IEHP for opening their doors and making a difference in thousands of lives within our community during these unprecedented times,” said Ivan Rojer, Rancho Cucamonga Fire District’s Fire Chief. IEHP has been a Rancho Cucamonga Business Partner since relocating from San Bernardino in 2013. Prior to March 2020, IEHP’s ENERGY STAR® certified Atrium building supported more than 2,400 Team Members (IEHP employees), who have temporarily transitioned to full-time work-from-home schedules during the pandemic. “In addition to addressing the needs of our Members and residents throughout the Inland Empire, it means so much to us that we were able to open our building to provide more access for our friends and neighbors in Rancho Cucamonga as well,” said Dr. Takashi Wada, IEHP Chief Medical Officer. “We are incredibly grateful for the recognition and the ongoing support pouring into the vaccine clinic. And we look forward to continuing our partnerships to help increase vaccine rates in our region.” The clinic is located at 10801 Sixth Street in Rancho Cucamonga and is scheduled to run for the rest of the year. Appointments and walk-ins can be accommodated. Appointments can be made at

Latest News - IEHP Supports Local Trunk-Or-Treat for Children with Disabilities

loween this year with a special Trunk-Or-Treat in San Bernardino. The second annual Trunk-Or-Treat event is the result of a partnership between Inland Empire Health Plan (IEHP) and Southern California Resource Services for Independent Living (SCRS-IL) and will be held on Saturday, Oct. 15, from 5-8 p.m. at the SCRS-IL’s San Bernardino office at 1950 S. Sunwest Lane. “This is the only Inland Empire event serving our disabled community in the month of October,” said SCRS-IL Chief Executive Officer Rudy Contreras, who organized the inaugural Trunk-Or-Treat in just 30 days last year after learning the community needed a Halloween activity for children with disabilities during the pandemic.  The Trunk-Or-Treat will feature carnival games, candy, accessible spooky mazes, snacks, refreshments, community resources and a vaccine clinic.  “Last year’s event was a reopening of inclusivity, and this year, we’re building on that with more sponsors, games, prizes, booths and even more community,” added Contreras. “With partners like IEHP, we’re able to make that happen and create safe, inclusive spaces that celebrate the diversity of our community.” Attendees who receive a vaccine at the event will receive a free cooler or beach chair, and IEHP members ages 6 and older who receive their first vaccine will be given a $50 gift card. Grocery boxes will also be provided to the first 150 families in attendance. “When community partners and organizations come together and support the needs of our neighbors and communities, we move one step closer to ensuring vibrant health to those we serve,” said IEHP Independent Living and Diversity Services Community Health Representative Jose Solorzano. “It doesn’t get any better than that.” For more information, visit  

Latest News - 683 Free COVID-19 Test Kits Distributed to Inland Empire Residents

helping to enhance access to testing in the region. Distributions were organized through the health plan’s Community Resource Centers in Riverside, San Bernardino and Victorville. In addition to the state’s on-going effort to provide tests to Medi-Cal Members through Medi-Cal enrolled pharmacies, IEHP was eager to provide additional testing access by purchasing and distributing tests directly to their Membership. Members received two test kits per family, which includes a total of four antigen tests. Earlier this year, at the height of the Omicron variant’s surge, rapid COVID-19 testing opportunities were in high demand while the supply was very limited.  “Access to testing is essential to community health,” said Dr. Gabriel Uribe, IEHP’s Community Health Director. “Having access to COVID-19 testing reduces transmission in our region by helping residents make informed decisions about their health. Knowing whether or not you are positive for COVID-19 can make all the difference in the lives of your friends and family.” Tests distributed by the health plan are not PCR tests and are not acceptable for travel or events, but can be used for quick results. While only IEHP Members were eligible to receive COVID-19 tests through the health plan, Non-Members are encouraged to visit Riverside or San Bernardino County’s websites for test kit distribution locations.   IEHP is also reminding Members that in-home COVID-19 test kits purchased between 3/11/21 and 1/31/22 can be reimbursed with a receipt using the DHCS claims process. “Providing our Members access to quality tests, care and support remains our largest priority,” said Dr. Takashi Wada, IEHP’s Chief Medical Officer. “As a community-based health plan, we are actively looking for new and innovative ways to fulfill our mission to heal and inspire spirit and will continue to do so, even in the face of this uncertain pandemic.”   Upcoming distributions are scheduled for Tuesday, February 15 at all IEHP Community Resource Centers from 1:00pm to 5:00pm. Visit IEHP’s Facebook page for details.  

Latest News - IEHP Physicians Encourage COVID-19 Vaccines for Youth

ren (ages 5-11) against COVID-19 as cases continue to surge across the state. The health plan is supporting access to the vaccine for Inland Empire families through sponsorships of child-friendly vaccine clinics across Riverside and San Bernardino counties. Members who receive their first COVID-19 vaccine are also eligible to receive a free $50 gift card at IEHP-sponsored clinics listed on the health plan’s website. IEHP is also providing fact-based information for parents and guardians on their website and across the plan’s social media accounts. “IEHP is joining forces with several partners to ensure the community has access to vaccines and clinical information to stay healthy,” said Dr. Priya Batra, IEHP’s Senior Medical Director for Family and Community Health. “Vaccinating children who are eligible can protect unvaccinated younger siblings and family Members who are vulnerable to COVID-19. The risk of hospitalization and health complications is greatly reduced in children who are vaccinated.”  According to the CDC, the approved complete Pfizer dose for children aged 5-11 is 20 micrograms (a third of the 60 micrograms for adults) – administered at 10 micrograms per dose 21 days apart – and has undergone rigorous testing to prove it is safe and effective.  “It’s no secret the vaccine is effective in dramatically reducing contraction of COVID-19 and symptoms requiring hospitalization,” said Dr. Takashi Wada, IEHP’s Chief Medical Officer. “Providing our children that protection is essential, especially as our communities continue to open and try to return to normal operations. Vaccinating children will encourage and allow the safe return of all our children’s favorite sporting activities, play dates, school functions and more.”  Click here to learn more about where to receive COVID-19 vaccines for you and your child.   

Latest News - IEHP Earns Anti-Bullying HERO Business of the Year Award

iverside Medical Clinic Charitable Foundation’s (RMCCF) 2022 HERO Business of the Year Award at its annual fundraiser Aug. 18. RMCCF also recognized IEHP Community Partnerships Manager LuAnna Jauregui with a HERO Award for outstanding cooperation and capturing the spirit of being a true hero.  The HERO Program annual awards recognize organizations and individuals who demonstrate leadership and exceptional efforts in supporting and promoting kindness, empathy and inclusion within the community. For the last four years, IEHP has partnered with the RMCCF and its Anti-Bullying Institute’s programs that help children, parents, schools and youth organizations deal with bullying. “IEHP has been a foundation community partner for many years. They are receiving our 2022 HERO Business of the Year Award because of their generous support for our growing programs,” said RMCCF’s Executive Director Lynda Bailey. “They continue to reach out to us with open communication to assist us in meeting the needs in our community. They make our ‘small but mighty non-profit’ feel heard and supported.” For over 25 years, IEHP has worked tirelessly to “do the right thing” for the Inland Empire community it serves, fostering collaborations that emphasize goodwill and inclusivity.  “IEHP is committed to helping foster a culture where kindness, empathy and inclusion are the rule, not the exception,” said IEHP Chief Executive Officer Jarrod McNaughton. “We are honored to receive this award and also proudly congratulate team member, LuAnna Jauregui on the well-deserved recognition of her tireless efforts to make a difference in our communities.” Connecting the dots and helping to facilitate the partnership on behalf of IEHP, LuAnna Jauregui has been heavily involved with RMCCF’s bullying prevention efforts, as it holds a special place in her heart.  “Supporting kindness and inclusion in the Inland Empire means more of my neighbors, friends, family and their children have the opportunity to live joyfully,” said Jauregui. “Receiving this recognition from RMCCF is truly an honor and I look forward to our continued work, bringing even more compassion to our region.”