Betty Daniels, MD
Co-founder, Woman to Woman OB/GYN Medical Group
In her 30-plus years of experience as an OB/GYN, Dr. Betty Daniels has had her fair share of high-risk patients. Being a good doctor means knowing what those patients need in order to survive, even if that means doing things outside the normal plan of care.
Dr. Daniels recalled the story of a patient with a history of a previous embolism. She knew this IEHP Member would need a higher level of care than what a community hospital could provide when it came time for delivery. Dr. Daniels requested a transfer to Loma Linda University Medical Center and IEHP agreed.
“That’s what a patient advocate does,” said Dr. Daniels, who practices at two clinics operated by the Woman to Woman OB/GYN Medical Group. “And IEHP is one of the best patient advocates around.”
From the commitment to help Providers decrease cesarean rates to the recent launch of a doula program, Dr. Daniels said she considers IEHP her partner in providing quality care to her patients.
“I’m constantly impressed by IEHP’s initiatives because they’re always centered around quality and what’s best for the patient. I don’t see other health plans offering these types of solutions or resources,” she said.
Dr. Daniels says her office staff especially appreciates IEHP’s timely authorization and referral process because it helps them get Members the medications and services they need – when they need it the most. Even the IEHP grievance process plays a role in improving quality since it addresses Member concerns and complaints. It can shed light on gaps in care or breakdowns in communication. And even if there are no issues to be found, at least patients know that they’re being listened to.
“It makes patients feel good to know that their health plan cares about them,” she said.