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ively manage members on multiple opioid therapies to prevent overutilization, identify unsafe and inappropriate opioid use, and address potential fraud, waste, and abuse. Identified members at risk of opioid overutilization will be evaluation through our Pharmacy Pain Management Program (PPM). A clinical team will be reviewing member therapy and reaching out to the primary provider to discuss the existence of multiple prescribing providers, member's total opioid utilization, appropriate level of opioid use for the member, and considerations for implementation of a member-level claim edit. After review and consultation with the prescribing provider, if the member's therapy is determined to be appropriate and medically necessary, no further action will be taken.  Results of consultation with provider and findings will be documented. After review and consultation with the prescribing provider, if the member's therapy is determined to be inappropriate, and the provider recommends member-level point of sale claim edit, the member will be mailed a notification letter-that entrails the provider's recommendation.  Medicare members will receive the notice 30 days in advance of the point of sale claim edit implementation. Member may also be referred for evaluation and monitoring by a pain management specialist.   You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. You can download a free copy by clicking Adobe Acrobat Reader. By clicking on this link, you will be leaving the IEHP website. Resources and Tools: Pain Management CPG (PDF) Pain Quick Reference Guide (PDF) For convenience, the URL link to the State of California Department of Justice's Controlled Substance Utilization Review and Evaluation Systems (CURES), California Prescription Drug Monitoring Program (PDMP) site. By clicking on this link, you will be leaving the IEHP website. http://oag.ca.gov/cures-pdmp   Information on this page is current as of January 1, 2022  

here to download a free copy by clicking Adobe Acrobat Reader. By clicking on this link, you will be leaving the IEHP website.   To view IEHP’s current Pharmacy Network under IEHP DualChoice (HMO D-SNP) - Medicare-Medicaid Plan, please use this link: Under “How to Access Care” tab, click on “2022 IEHP DualChoice Provider and Pharmacy Directory (PDF)".   To view IEHP’s future Pharmacy Network under IEHP DualChoice (HMO D-SNP), please use this link: Under “How to Access Care” tab, click on “2023 IEHP DualChoice Provider and Pharmacy Directory (PDF)".   Information on this page is current as of November 02, 2022.

th IEHP’s inspiring and compelling Mission to “Heal and Inspire the Human Spirit,” we are mindful of the cost of caring on clinician health and well-being and we want you to know we care about you, stand with you, and want to support you in ways that help you sustain joy in your work. We have provided best-practice and highly respected resources here for provider well-being. May you continue to find purpose and fulfillment in your calling to this very sacred work of health care.   Resources Standford Well MD A robust site of resources, courses, publications, self-assessments, research, innovation, conferences, and trainings. https://wellmd.stanford.edu/   National Academy of Medicine A compilation of key resources for improving clinician well-being. https://nam.edu/compendium-of-key-resources-for-improving-clinician-well-being/   American Association of Physician Leadership (AAPL) Resources, courses, and tools for Physician Wellness, Physician Leadership, and more. https://www.physicianleaders.org/resources/wellness   Coalition for Physician Wellness Resources, mobile app, research, podcasts, books and publications. https://www.forphysicianwellbeing.org/   Healthcare Burnout Symposium – February 2023 Annual conference that addresses the multiple facets of burnout crisis and how to increase the well-being of physicians, nurses and administrators. Visit website to learn more about conference agenda and how to earn continuing education credits. https://www.stophealthcareburnout.com/   American Medical Association Alliance (AMA) Steps Forward Program: Improving Physician Resilience Resources for physicians to enhance their resiliency and prevent burnout. Visit website to learn more about the AMA’s Steps Forward guide and module. Physicians might be able to earn continuing education credits by completing the training. https://amaalliance.org/physician-burnout/   American College of Physicians Online learning center with webinar and videos available on physician well-being and professional fulfillment. https://www.acponline.org/online-learning-center/physician-well-being-and-professional-fulfillment   Los Angeles County Medical Association (LACMA) Interactive Wellness dashboard and resources for physicians. https://www.lacmainteractive.com/mdlifeline   National Suicide Prevention Hotline The lifeline provides 24/7, free and confidential support, prevention and crisis resources for anyone in need and best practices for professionals in the United States. https://988lifeline.org/   You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. You can download a free copy by clicking here.

P DualChoice (HMO D-SNP) is a Health Plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. It is an organization made up of doctors, hospitals, pharmacies, providers of long-term services and supports, behavioral health providers, and other providers. It also has care coordinators and care teams to help you manage all your providers and services. They all work together to provide the care you need.   What is the goal of this program? The goal is to improve care by integrating the following healthcare services: Medicare and Medi-Cal benefits Long-term care Behavioral health Home and community-based services (HCBS) such as Community-Based Adult Services (CBAS) and Multipurpose Senior Services Program (MSSP). Who is eligible for IEHP DualChoice (HMO D-SNP)? People who have both Medicare and Medi-Cal. For a complete list of who is included or excluded, visit Who Qualifies?   Plans and Benefits IEHP DualChoice (HMO D-SNP) integrates healthcare services to better coordinate care and improve health.   How to Enroll To enroll, please call: IEHP DualChoice (HMO D-SNP) Team at 1-800-741-IEHP (4347), 8am-8pm (PST), 7 days a week, including holidays. TTY/TDD users should call 1-800-718-4347, OR Health Care Options (HCO) at 1-844-580-7272, 8am – 5pm (PST), Monday – Friday. TTY/TDD users should call 1-800-430-7077. For more information, visit the DHCS website. By clicking on this link, you will be leaving the IEHP DualChoice (HMO D-SNP) website. You may also call IEHP DualChoice (HMO D-SNP) for help at 1-877-273-IEHP (4347), 8am – 8pm (PST), 7 days a week, including holidays. TTY/TDD users should call 1-800-718-4347 (4347). Plan Benefits and Cost-Sharing: Find out about plan benefits which are the types of medical care that are covered. Also view information on cost-sharing which is how much you will pay for services or prescription drugs, including monthly plan premium and co-payment. Part D Prescription Drugs: Get information on pharmacy benefits, IEHP network pharmacies, out-of-network coverage, pharmacy transition process, drug utilization management, and prescription mail order. Provider Access Information: Learn about network providers, primary care providers, specialists and how to choose a provider in our network. Read about our quality assurance activities and find out what happens if your doctor leaves our plan. Grievances, Coverage Determination and Appeals Process: Find out what to do if you have a problem or complaint about your medical care or Part D. Helpful Information: View your rights and responsibilities upon disenrollment and as a Member of IEHP. You will also find important forms for 2018 such as our Privacy Notice, Plan Transition Process and the section of CMS' website regarding Best Available Evidence. Service Area: Find out which zip codes in Riverside and San Bernardino counties are included in our service area.  IEHP DualChoice (HMO D-SNP) is a Health Plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Information on this page is current as of December 29, 2022. H5355_CMC_19_1059755 Accepted      

e January 1, 2022, the Medi-Cal pharmacy benefits and services are administered by DHCS in the Fee-For-Service (FFS) delivery system, known as "Medi-Cal Rx." Magellan Medicaid Administration, Inc. (MMA) assumes operations for Medi-Cal Rx on behalf of the State of California Department of Health Care Services (DHCS). How to Register for the User Administration Console (UAC) (PDF) User Administration Console (UAC) Quick Start Guide (PDF) Medi-Cal Rx 101 Webinar Presentation (PDF) IEHP and DHCS strongly recommends our Providers to visit the new Medi-Cal Rx website (https://medi-calrx.dhcs.ca.gov) to register for the Magellan Medi-Cal Rx portal, review schedule of trainings available on the new Medi-Cal Rx Portal, and review general information about the transition. Communication from DHCS Please refer to the DHCS Medi-Cal Rx: Transition and DHCS Medi-Cal Provider Pharmacy News Bulletins pages for additional information.   Communication from IEHP While you can always refer to Pharmacy Communication and Provider Correspondence pages, the below list is provided for your convenience. January 02, 2023 - IEHP DualChoice (HMO D-SNP): PBM Update and Medicare Part B Coinsurance (PDF) December 22, 2022 - Cal MediConnect (CMC) to Medi-Cal Rx/HMO D-SNP Transition (PDF) October 28, 2022 - Cal MediConnect to Medi-Cal RX Transition (D-SNP) (PDF) July 29, 2022 - NEW DATE: Medi-Cal RX Gradual Reinstatement of Prior Auths (PAs) – Phase 1 – September 16, 2022 (PDF) July 13, 2022 - DHCS Medi-Cal Rx Update: Postponement of Implementation of NCPDP Reject Code 80 (PDF) July 11, 2022 - Medi-Cal Rx Gradual Reinstatement of PAs - Phase 1 (PDF) June 03, 2022 - Medi-Cal RX Transition: Blood Pressure Monitors and Cuffs (PDF) June 03, 2022 - Medi-Cal RX Billing Policy for Physician Administered Drugs (PADs) (PDF) February 17, 2022 - RETRACTION - Medi-Cal Rx Transition - Continuous Glucose Monitors (CGM - PCP) (PDF) February 17, 2022 - RETRACTION - Medi-Cal Rx Transition - Continuous Glucose Monitors (CGM - IPA)  (PDF) February 14, 2022 - Medi-Cal Rx Transition Survey - Your Response is Important! (PDF) February 11, 2022 - Updated - Medi-Cal Rx Transition - Implantable and Injectable Contraceptives FAQs (PDF) February 09, 2022 - Medi-Cal Rx Transition - Hyaluronic Acid Knee Injections (PDF) February 07, 2022 - Medi-Cal Rx UPDATE: Revised Prior Auth Policy for Prescribers and Emergency Fill Quantity Limit (PDF) February 07, 2022 - Medi-Cal Rx Transition - How To Assist IEHP Members (PDF) January 18, 2022 - Medi-Cal Rx Transition - Implantable and Injectable Contraceptives (PDF) January 18, 2022 - Medi-Cal Rx (Magellan) Customer Service (PDF) January 18, 2022 - Medi-Cal Rx Transition - Continuous Glucose Monitors (CGM) (PDF) January 04, 2022 - CORRECTION! Medi-Cal Rx: Mail Order for Blood Pressure Monitors and Nebulizers (PDF) You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. You can download a free copy by clicking here.

、資源，並討論如何替未投保的兒童投保符合資格的健康計畫。最重要的是， 所有與會者都會貢獻他們的專長，以各種方式進行聯繫及合作，從而協助 Inland Empire 的所有家庭。 如何加入 IEHP 社區合作夥伴網路？ 若您對於加入 IEHP 社區合作夥伴網路感興趣，請發送電子郵件至  communityhealthreps@iehp.org 以獲取相關資訊。若您的組織有興趣成為 IEHP 社區合作夥伴，請按一下此處。 會議將在何時召開？ 以下是 IEHP 社區合作夥伴會議的日程。 2023 年日程 2 月16 日，週四 4 月 20 日，週四 (虛擬) 6 月 15 日，週四 (虛擬) 8 月 17 日，週四 (虛擬) 10 月 19 日，週四 (虛擬) 12 月 14 日，週四 (虛擬) Webex： 按一下這裡加入會議。  時間： 上午 11:00 至中午 12:30

als who are dual eligible for both Medicare and Medi-Cal in Riverside and San Bernardino counties, including the most vulnerable population. This also includes members transitioning from IEHP DualChoice Cal MediConnect Plan (Medicare-Medicaid Plan). IEHP has identified the most vulnerable as the following: Age 21-70 Identified as High and Rising Risk Diagnosed with Cardiovascular Disease AND/OR Diabetes RUB Score of 4 & 5. *RUB is Resource Utilization Band which is a predictor of using acute or costly services. IEHP will identify the most vulnerable members assigned to IPAs IEHP and its IPAs must design care management specific interventions to demonstrate how they support these member's health and wellness goals. Examples of Specially Tailored Services for the Most Vulnerable Population Remote Patient Monitoring Medically Tailored Meals and Other Community Supports Nutrition Education Pharmacy Services (medication reconciliation and other programs) Long-Term Services and Supports (LTSS) Telehealth Behavioral Health Services Transportation More frequent care management contact IEHP DualChoice (HMO D-SNP) Model of Care Training   The Centers for Medicare & Medicaid Services (CMS), the Department of Health Care Services (DHCS) and the National Committee for Quality Assurance (NCQA) require that IEHP staff and contracted consultants/vendors, our Medicare IPAs, Hospitals/SNFs, and Providers, receive training on the Plan’s Model of Care for our D-SNP Members: Interdisciplinary Care Team (ICT) Fact Sheet (PDF) IEHP DualChoice (HMO D-SNP) Model of Care Training (PDF) IEHP DualChoice (HMO D-SNP) Model of Care Training (HTML)   *We recommend opening file in: Mozilla Firefox, MS Edge, Chrome or MS Internet Explorer    You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. You can download a free copy by clicking here.

EHP's contracted Providers understand how IEHP functions and understand the rules and regulations IEHP must comply with, as governed by the California Department of Health Care Services (DHCS), California Department of Managed Health Care (DMHC), the Centers for Medicare and Medicaid Services (CMS) and the National Committee for Quality Assurance (NCQA). The Delegate or Provider has the responsibility to ensure review, understanding, and attestation of the information contained in the Manual. Acknowledgement of Receipt (AOR) 2023 Providers: 2023 Provider eAOR Providers are encouraged to attest electronically using the following recommended browsers: Google Chrome, Microsoft Edge, Mozilla Firefox 2023 Hospital & IPA AORs For more information regarding 2023 Manuals, click here.

pating Network Provider private hospitals through uniform dollar increases for select inpatient and outpatient services based on actual utilization of qualifying services as reflected in encounter data reported to DHCS. PHDP utilization-based payments will be calculated by DHCS in accordance with the CMS approved preprint, and must be issued by IEHP to private hospitals, in six-month increments: January through June, and July through December Enhanced Payment Program (EPP) EPP provides supplemental reimbursement to Network Provider DPHs through uniform dollar increases for select inpatient and non-inpatient services, based on the actual utilization of qualifying services as reflected in encounter data reported to DHCS. In addition, for Network Provider DPHs that are primarily reimbursed on a capitated basis, DPH EPP provides supplemental reimbursement through uniform percentage increases to their contracted capitation rates. EPP utilization-based payments and Capitation based payments will be calculated by DHCS in accordance with the CMS-approved preprint and must be issued by to DPHs, in six-month increments: January through June, and July through December For more information about PHDP and EPP Programs, please visit the DHCS website at https://www.dhcs.ca.gov/services/Pages/DirectedPymts.aspx. District and Municipal Public Hospital Quality Incentive Pool and Designated Public Hospital Quality Incentive Pool QIP provides supplemental incentive payments to participating DPH and DMPH systems based on their performance on specified quality measures that address primary, specialty, and inpatient care, including measures of appropriate resource utilization. QIP payments are linked to delivery of services under MCP contracts. For additional details on QIP incentive program please visit DHCS website at https://www.dhcs.ca.gov/services/Pages/DP-DPH-QIP.aspx or contact DHCS at qip@dhcs.ca.gov. For disputes of payments issued under Private Hospital Directed Payment Program (PHDP) and or Enhanced Payment Program (EPP)- Hospital is to send email to PHDP-EPP@iehp.org stating the service period and dispute reason in detail. Hospital has six months from IEHP’s payment check date to dispute payment. FAQ’s on Hospital Directed Payments Please e-mail any inquiries related to the PHDP or EPP Program to PHDP-EPP@iehp.org.   You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. You can download a free copy by clicking here.

BM) handles all Medicare pharmacy and provider prior authorization and pharmacy benefit related questions. Providers and pharmacies can call MedImpact Customer Contact Center at (800) 788-2949. Health care providers can submit prior authorizations via fax (858) 790-7100, or download forms at the MedImpact Website. Request for Redetermination of Medicare Prescription Drug Denial - English (PDF) Request for Redetermination of Medicare Prescription Drug Denial - Spanish (PDF) Coverage Determination Form - Retroactive prior authorization requests (PA requests dated before 1/1/2023) should be faxed to (909) 890-5766.   Drug Request Supplemental PER Form for Compounded Prescription (PDF) Medicare Hospice Form for Medicare Part D Plans (PDF) Medicare Prescription Drug Coverage and Your Rights - English (PDF) Medicare Prescription Drug Coverage and Your Rights - Spanish (PDF) Mail Order Mail-Order Service Fax Form (PDF) Other Pharmacy Provider Forms Appointment of Representative - English (PDF) Appointment of Representative - Spanish (PDF) Nutritional Evaluation Form - Adult (PDF) Nutritional Evaluation Form - Infant (PDF)  Opioid Edit Error Report Form (PDF) WIC Program Forms (California Department of Public Health) Pediatric Referral Form (PDF) WIC Referral For Pregnant Women (PDF) WIC Referral For Postpartum/Breastfeeding Women (PDF)   You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. Click here to download a free copy by clicking Adobe Acrobat Reader. By clicking on this link, you will be leaving the IEHP website.   Information on this page is current as of January 05, 2023.

護指示，為什麼我需要他人協助？預先照護指示是一種特定類型的授權書或健康 照護 委託書，在此指示中，某人授權他人 (代理人) 在其無法做出決定時，代表其做出決定。決定可大可小。 例如，「誰負責與您的家人溝通？」或「在生命的最終階段，您是否想要待在家中？」 IEHP 提供免費的預先照護指示研討會以為您提供協助。請致電 IEHP 健康教育部門，電話 1-866-224-IEHP (4347)，TTY 使用者請撥  1-800-718-4347 ，以瞭解您所在地附近是否有研討會將要舉行！ 亦可參閱： 預先照護指示指南 (PDF) 預先照護指示表單 (PDF) 準備：協助您為自己及他人做出醫療決定的加州計畫。 美國國家醫學圖書館：老年保健 您需使用 Adobe Acrobat Reader 6.0 或更高版本，才能檢視 PDF 檔案。 下載 Adobe Acrobat Reader。

nardino County, HACSB) 合作，成為聖貝納迪諾郡地區第一個 EnVision Center，同時也是美國住房與城市發展部 (United States Department of Housing and Urban Development, HUD) 第九區 (AZ、CA、HI、NV) 第一個與健康計畫合作的中心 (在加州境內則是第七個合作中心)。 這項任命消息由美國住房與城市發展部 (HUD) 宣佈，其內容強調本中心為家庭提供資源並支持弱勢族群自立的能力與承諾。EnVision Center 提供的資源包括經濟賦權、教育推廣、健康與保健以及品格領導力。為加強履行這項承諾，HACSB 目前也開始在本健康計畫的 Victorville CRC 為會員及社區居民服務。 IEHP Victorville CRC 經理 Delia Orosco 表示：「HACSB 進駐對社區來說是個好消息。他們的存在有助於推廣各種平價住房計畫，而在彼此通力合作之下，我們可以努力提升鄰里素質，讓我們的居民更有能力過上最好的生活。」 IEHP Victorville CRC 成立於 2019 年，現在是內陸帝國境內三個中心之一，在河濱郡和聖貝納迪諾郡皆設有據點。在三個中心共同合作之下，CRC 於 2020 年調整其努力目標，成立多個日用品發放處、流感疫苗接種點以及完成其他多項任務，努力成為社區居民的後盾。  過去，這些中心提供青少年輔導、移民服務、法律服務、健康與保健課程、兒童課程以及健康照護給付教育，而且分英文和西班牙文兩種版本，更與 Goodwill Southern California、Community Action Partnership of San Bernardino、TODEC Legal Services 以及 Young Visionaries Youth Leadership Academy 建立了合作關係。 HUD 區域行政主管 Christopher Patterson 說道：「如果以 Inland Empire Health Plan 的 Victorville 社區資源中心服務過的人數來計算，或許可以說是達到了一定程度的成就，但若要真正衡量成敗，應以順利改善自立能力的人數來評斷。我們培養這些人獨力租房/購房的經濟能力，這是值得我們所有人慶祝的成就。」 為符合接受指定的資格條件，HSCSB 參加了一項嚴謹的審查和申請流程，過程中會評估 Victorville CRC 的運作計畫，包括經費來源和策略、推廣方案以及中心目標。 HACSB 執行董事 Maria Razo 表示：「我們長期與 IEHP 合作，所以很興奮能透過這種方式合作，並且拓展 Victorville CRC 能夠提供的資源。這項具有策略意義的合作關係讓我們得以將資源分享給有需求的族群，也讓我們更有機會與合作夥伴展開更多合作，一起在我們的整個郡以及其他地方履行這項承諾。我們很感謝 IEHP 的合作，在他們的協助之下，我們的家人能夠方便地獲取完善的駐點服務。」  加州 HUD EnVision Center 目前只有七處據點，IEHP Victorville CRC 將加入其中成為一處新的中心；現有的七處據點包括：康普頓 NHS Center for Sustainable Communities、沙加緬度 La Familia’s Maple Neighborhood Center 和 Fruit Ridge Community Collaborative、洛杉磯 Coalition for Responsible Community Development、聖地牙哥 Metro Career Center，以及赫米特 Hemet Envision Center。 IEHP 執行長 Jarrod McNaughton 表示：「我們的社區樂於合作、願意奉獻、承認需求，而且致力於促進整個社區的健康與福祉，因此能夠被指定為中心設立處。我們很高興能有 HACSB 這樣的合作夥伴，該單位真正落實了我們治癒及啟發人文精神的宗旨，而且願意透過合作方式，致力於讓最弱勢的族群獲得資源和機會，有能力自力更生並過上更健康的生活。」 如欲深入瞭解 HUD EnVision Center，請造訪 https://protect-us.mimecast.com/s/WtJ_CDko98soZ6Du5Bwr_Q?domain=hud.gov。

為健康臨床主任 Amrita Rai 表示：「課外活動可降低兒童和年輕人發生危險行為的可能性，並且強化聯繫感和歸屬感。任何有助於支持健康情感發展的活動機會，都可以增加自尊心以及與同伴互動的能力，並且對成年期有所助益。」 IEHP 的社區資源中心可以幫助培養和改善年輕一代 Inland Empire 居民的心理健康。這些中心在河濱郡、聖貝納迪諾 和 Victorville 的三個地點提供包括 Zumba、創意藝術、烹飪和園藝等課程和活動。活動於週一至週六舉行，詳見 iehp.org 。 美國公共衞生署長 2021 年諮詢報告  進一步強調了 COVID-19 對持續發生的青少年心理健康危機的影響，指出為了正面應對這些挑戰，迫切需要社區和聯邦組織的合作行動，並承認心理健康是整體健康的重要組成部分。 這個概念對 IEHP 而言並不陌生，IEHP 目前正與一些社區組織和當地教育機構合作，擴展學校內外的行為健康服務（學生行為健康激勵計畫）。  該健康計畫還透過與 Young Visionaries Youth Leadership Academy 合作，探索在其中心為青少年和年輕人增加更多免費課程和活動的機會。   IEHP Victorville 社區資源中心經理 Delia Orosco 表示：「我們期待在未來數周和數個月內，將更多樂趣添加到我們中心的安排表中。我們的中心為所有參與的人提供安全空間，無論他們年齡為何，都能夠在這裡真正釋放自己，我們非常重視這一點。」 如需了解更多關於 IEHP 資源中心和課程表的資訊，請造訪 iehp.org。  

為健康臨床主任 Amrita Rai 表示：「課外活動可降低兒童和年輕人發生危險行為的可能性，並且強化聯繫感和歸屬感。任何有助於支持健康情感發展的活動機會，都可以增加自尊心以及與同伴互動的能力，並且對成年期有所助益。」 IEHP 的社區資源中心可以幫助培養和改善年輕一代 Inland Empire 居民的心理健康。這些中心在河濱郡、聖貝納迪諾 和 Victorville 的三個地點提供包括 Zumba、創意藝術、烹飪和園藝等課程和活動。活動於週一至週六舉行，詳見 iehp.org 。 美國公共衞生署長 2021 年諮詢報告  進一步強調了 COVID-19 對持續發生的青少年心理健康危機的影響，指出為了正面應對這些挑戰，迫切需要社區和聯邦組織的合作行動，並承認心理健康是整體健康的重要組成部分。 這個概念對 IEHP 而言並不陌生，IEHP 目前正與一些社區組織和當地教育機構合作，擴展學校內外的行為健康服務（學生行為健康激勵計畫）。  該健康計畫還透過與 Young Visionaries Youth Leadership Academy 合作，探索在其中心為青少年和年輕人增加更多免費課程和活動的機會。   IEHP Victorville 社區資源中心經理 Delia Orosco 表示：「我們期待在未來數周和數個月內，將更多樂趣添加到我們中心的安排表中。我們的中心為所有參與的人提供安全空間，無論他們年齡為何，都能夠在這裡真正釋放自己，我們非常重視這一點。」 如需了解更多關於 IEHP 資源中心和課程表的資訊，請造訪 iehp.org。  

，他在本月早些時候去世，之前他已經為 Inland Empire 的居民服務了 16 年。 為了解更多關於 Kaney 作為 IEHP 團隊成員的經歷，我們在今年早些時候與 Kaney 進行了交談，在此過程中他將自己的角色描述為「做他最喜歡做的事」——作為一名 IEHP 個案經理，透過他的工作為該地區最脆弱的會員提供個性化、優質的護理和支持。  在 1 月的時候，Kaney 遇到了一名 IEHP 會員，他在一場車禍中遭受了危及生命的傷害，從而導致該會員的四肢癱瘓（稱為四肢癱瘓）。   Kaney 本人也需要坐輪椅，他深知多層次支持的必要性，並立即為會員聯絡各種資源，以幫助他面對重大的生活過渡期。「我相信透過我在 IEHP 的工作，我能夠完全按照自己的意願去做事，並使用我的個人經歷來幫助人們尋求新的開始，」Kaney 說道。 在聯絡各種資源後，Kaney 幫助會員學會了管理日常生活的新方法，包括如何使用輪椅出行、如何寫作、交談以及如何最好地利用可用的資源和工具。 這些措施最終為會員帶來了希望並提醒他們，他們的生活還沒有結束。 IEHP 首席執行官 Jarrod McNaughton 表示：「真心誠意的聯繫能為人的心靈帶來更多關愛，遠遠超越了我們的普通認識。」「當我們向 Dennis 致敬並慶祝社會工作月時，我們要向所有社會工作者的精神表示敬意，他們為缺少光明和關愛的世界帶來了勇氣和同情心。」  

為健康臨床主任 Amrita Rai 表示：「課外活動可降低兒童和年輕人發生危險行為的可能性，並且強化聯繫感和歸屬感。任何有助於支持健康情感發展的活動機會，都可以增加自尊心以及與同伴互動的能力，並且對成年期有所助益。」 IEHP 的社區資源中心可以幫助培養和改善年輕一代 Inland Empire 居民的心理健康。這些中心在河濱郡、聖貝納迪諾 和 Victorville 的三個地點提供包括 Zumba、創意藝術、烹飪和園藝等課程和活動。活動於週一至週六舉行，詳見 iehp.org 。 美國公共衞生署長 2021 年諮詢報告  進一步強調了 COVID-19 對持續發生的青少年心理健康危機的影響，指出為了正面應對這些挑戰，迫切需要社區和聯邦組織的合作行動，並承認心理健康是整體健康的重要組成部分。 這個概念對 IEHP 而言並不陌生，IEHP 目前正與一些社區組織和當地教育機構合作，擴展學校內外的行為健康服務（學生行為健康激勵計畫）。  該健康計畫還透過與 Young Visionaries Youth Leadership Academy 合作，探索在其中心為青少年和年輕人增加更多免費課程和活動的機會。   IEHP Victorville 社區資源中心經理 Delia Orosco 表示：「我們期待在未來數周和數個月內，將更多樂趣添加到我們中心的安排表中。我們的中心為所有參與的人提供安全空間，無論他們年齡為何，都能夠在這裡真正釋放自己，我們非常重視這一點。」 如需了解更多關於 IEHP 資源中心和課程表的資訊，請造訪 iehp.org。  

意度排行中名列第 99 百分位。  這項調查每年由第三方透過電話進行，調查對象是健康計畫’的提供者網路，旨在評估提供者對從 IEHP 獲得的服務與支援的滿意度。調查包括了初級照護醫師、專科醫師以及行為健康提供者的回答。  “IEHP 營運長 Susie White 表示，為了向會員提供最好的護理，”我們的提供者需要健康計畫合作夥伴的持續支援。“調查回饋意見提醒我們需要改善的面向和差距所在，以便我們能夠有效地應用戰略解決方案來支援我們網路內的提供者。最終，我們希望確保提供者對於為我們的會員提供的工作與服務感到安全和自信。這項調查對此提供了很好的洞見。” 為了從計畫提供者網絡得到有效的反饋，’本項調查著重於提供者滿意度的主要驅動因素。主要驅動因素包括：接觸個案和照護管理人的便捷程度、處理索賠的及時性，以及網絡中專家的數量。  98.1% 的提供者表示會向其他醫師推薦 IEHP。若依類別細分，IEHP 在提供者關係、健康計畫客服中心職員、藥局、使用率和品質控管以及照護協調等項目的排名均在第 99 百分位。本健康計畫在財務類別也排在第 99 百分位，這證明了健康計畫’解決問題或付款差異的能力。  該調查為改進支援活動的方式提供了額外的觀點。“White 表示，提供者的反饋為我們提供了非常好的機會，”我們可以藉此加強對支援遠程醫療服務的資源和訊息的獲取。“隨著我們持續共同對抗 COVID-19，加強該領域的努力對我們的社區至關重要。” “IEHP 執行長 Jarrod McNaughton 表示，過去兩年對於醫療保健專業人員和全人類而言”都是一段極其艱難的時期。對於他們在我們社區提供的服務，“我的感激之情難以言喻’，IEHP 致力於竭盡全力來支援提供者，以確保我們的會員和社區能夠享受他們應得的最佳護理。”  

為健康臨床主任 Amrita Rai 表示：「課外活動可降低兒童和年輕人發生危險行為的可能性，並且強化聯繫感和歸屬感。任何有助於支持健康情感發展的活動機會，都可以增加自尊心以及與同伴互動的能力，並且對成年期有所助益。」 IEHP 的社區資源中心可以幫助培養和改善年輕一代 Inland Empire 居民的心理健康。這些中心在河濱郡、聖貝納迪諾 和 Victorville 的三個地點提供包括 Zumba、創意藝術、烹飪和園藝等課程和活動。活動於週一至週六舉行，詳見 iehp.org 。 美國公共衞生署長 2021 年諮詢報告  進一步強調了 COVID-19 對持續發生的青少年心理健康危機的影響，指出為了正面應對這些挑戰，迫切需要社區和聯邦組織的合作行動，並承認心理健康是整體健康的重要組成部分。 這個概念對 IEHP 而言並不陌生，IEHP 目前正與一些社區組織和當地教育機構合作，擴展學校內外的行為健康服務（學生行為健康激勵計畫）。  該健康計畫還透過與 Young Visionaries Youth Leadership Academy 合作，探索在其中心為青少年和年輕人增加更多免費課程和活動的機會。   IEHP Victorville 社區資源中心經理 Delia Orosco 表示：「我們期待在未來數周和數個月內，將更多樂趣添加到我們中心的安排表中。我們的中心為所有參與的人提供安全空間，無論他們年齡為何，都能夠在這裡真正釋放自己，我們非常重視這一點。」 如需了解更多關於 IEHP 資源中心和課程表的資訊，請造訪 iehp.org。  

區資源中心進行組織。 除了該州透過 Medi-Cal 註冊藥房為 Medi-Cal 會員提供檢測機會的持續努力之外，IEHP 還積極購買和直接向會員分發檢測工具，從而提供額外的檢測渠道。會員收到的檢測試劑盒為每個家庭 2 份，總共可進行 4 次抗原檢測。 今年早些時候，在奧密克戎 (Omicron) 變體感染病例激增的高峰期，對 COVID-19 快速檢測機會的需求量很大，而供應卻非常有限。 「獲取檢測的渠道對於社區健康至關重要，」IEHP 的社區健康主任 Gabriel Uribe 博士表示。「提供 COVID-19 檢測機會可幫助居民針對其健康做出明智決定，從而減少我們所在地區的傳播。瞭解自己的 COVID-19 檢測結果是否為陽性，可以讓您的朋友和家人的生活發生重大變化。」 該健康計畫分發的檢測試劑盒不是聚合酶鍊式反應 (Polymerase chain reaction, PCR) 檢測工具，不得用於旅行或活動，但可用於快速得出結果。雖然只有 IEHP 會員有資格透過該健康計畫獲取 COVID-19 檢測試劑盒，但我們鼓勵非會員造訪河濱郡或聖貝納迪諾郡的網站以查詢檢測試劑盒分發地點。  IEHP 還提醒會員，在 3/11/21 至 1/31/22 之間購買的居家 COVID-19 檢測試劑盒可以透過 DHCS 索賠流程憑收據報銷。 「為我們的會員提供獲取高品質檢測、照護和支援的機會一直是我們最重要的任務，」IEHP 的醫療長 Takashi Wada 博士說道。「作為以社區為基礎的健康計畫，我們積極尋找不同的創新方式來履行我們治愈疾病和鼓舞心靈的使命，我們會繼續堅持，即時面對不穩定的疫情也是如此。」  下一次分發排定於 2 月 15 日（週二）在所有 IEHP 社區資源中心進行，分發時間為下午 1:00 至 5:00。請造訪 IEHP 的 Facebook 頁面獲取詳細資訊。 

為健康臨床主任 Amrita Rai 表示：「課外活動可降低兒童和年輕人發生危險行為的可能性，並且強化聯繫感和歸屬感。任何有助於支持健康情感發展的活動機會，都可以增加自尊心以及與同伴互動的能力，並且對成年期有所助益。」 IEHP 的社區資源中心可以幫助培養和改善年輕一代 Inland Empire 居民的心理健康。這些中心在河濱郡、聖貝納迪諾 和 Victorville 的三個地點提供包括 Zumba、創意藝術、烹飪和園藝等課程和活動。活動於週一至週六舉行，詳見 iehp.org 。 美國公共衞生署長 2021 年諮詢報告  進一步強調了 COVID-19 對持續發生的青少年心理健康危機的影響，指出為了正面應對這些挑戰，迫切需要社區和聯邦組織的合作行動，並承認心理健康是整體健康的重要組成部分。 這個概念對 IEHP 而言並不陌生，IEHP 目前正與一些社區組織和當地教育機構合作，擴展學校內外的行為健康服務（學生行為健康激勵計畫）。  該健康計畫還透過與 Young Visionaries Youth Leadership Academy 合作，探索在其中心為青少年和年輕人增加更多免費課程和活動的機會。   IEHP Victorville 社區資源中心經理 Delia Orosco 表示：「我們期待在未來數周和數個月內，將更多樂趣添加到我們中心的安排表中。我們的中心為所有參與的人提供安全空間，無論他們年齡為何，都能夠在這裡真正釋放自己，我們非常重視這一點。」 如需了解更多關於 IEHP 資源中心和課程表的資訊，請造訪 iehp.org。