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Provider Resources - Health and Wellness
and achieve health goals. IEHP’s Health & Wellness Programs help Members learn how to manage their health and make healthy lifestyle changes. You can refer your IEHP Members to these programs anytime by logging into the Secure Provider Website and completing the Health Education Program Request Form.
Health Resources
Kids and Teens
Managing Your Illness
Pregnancy and Postpartum
Senior Health
Weight Management
Health & Wellness Brochures and Handouts
Inland Empire Health Plan (IEHP) offers many Wellness Programs that focus on the health and well-being of our Members. All of our programs are free, join us at our next session and learn ways to stay healthy. Get information on important health topics through our health education brochures and handouts:
Controlling Asthma (PDF)
Diabetes. What's next? (PDF)
Eat Healthy, Feel Better (PDF)
Fever in Children (PDF)
Flu Decision Guide (PDF)
Flu Shot (PDF)
High Blood Pressure (PDF)
Immunizations - English (PDF)
Immunizations - Spanish (PDF)
Immunizations - Chinese (PDF)
Immunizations - Vietnamese (PDF)
PAP and HPV Tests: What to Expect (PDF)
Diabetes Prevention Program (DPP) - Live the Life You Love
Format: Online (small group)
Duration: One year
Ages: 18 years and over
This online year-long lifestyle change program helps you make real changes that last.
During the first 6 months, you will meet weekly with a small online group to learn how to make healthy choices into your life. In the second 6 months, you will meet monthly to practice what you have learned.
No person is alike, so the program will be tailored to meet your needs and honor your customs and values. You will also be paired with a health coach for one year to help you set your goals, such as how to:
Eat healthier
Add physical activity into your daily life
Reduce stress
Improve problem-solving and coping skills
Studies have shown that those who finish the program can lose weight and prevent Type 2 Diabetes.
Small changes can have big results! Let's start living the best version of you and living the life you love.
Find out if you qualify!
Click here to visit the Skinny Gene Project online, or
Call Skinny Gene Project at (909) 922- 0022, Monday - Friday 8am – 5pm., or
Email hello@skinnygeneproject.org
For Providers
DPP Rx Pad (PDF)
Educational Resources
2021 Population Needs Assessment (PNA) Report
IEHP’s Population Needs Assessment (PNA) identifies Member health status and behaviors, Member health education priorities, cultural/linguistics needs, health disparities, and gaps in service related to these issues. The findings of the PNA may help Providers better understand and serve our Members.
For questions, please contact IEHP Health Education Department at healthed@iehp.org
2021 Population Needs Assessment (PNA) Report
Loving Support Program
IEHP supports and sponsors the Loving Support Program that is run by Riverside University Health System (RUHS). Loving Support is a program committed to helping mothers achieve their breastfeeding goals. This service offers help and support with the first days at home, return to work, support groups, and timely answers to challenges nursing mothers face.
Members can directly contact the Loving Support 24/7 Helpline at 888-451-2499. No referral is necessary. English and Spanish-speaking certified lactation specialists and Internationally Board Certified Lactation Consultants (IBCLCs) are available 24 hours a day, 7 days a week to answer questions. Messages are recorded after hours and promptly addressed.
Member Education Resources
The following websites are good sources of easy-to-read patient information that can be downloaded, printed, or ordered.
By clicking on these links, you will be leaving the IEHP website.
RESOURCE
DESCRIPTION
Medline Plus
A service of the US National Library of Medicine and the National Institutes of Health. Easy to read information and audio tutorials on many health topics in English and Spanish. Topics are available in multiple languages.
Food and Drug Administration - Office of Women's Health
Easy-to-read handouts in English, Spanish and other languages on nutrition, diabetes, depression, and other topics related to women’s health.
Learning About Diabetes, Inc.
Easy to read “Handouts and Visual Aids” in color on diabetes care and nutrition to help patients eat the right foods to control blood sugar.
Weight Control Information Network
An extensive list of health education materials about healthy weight and physical activity in English and Spanish. Materials can be printed or ordered.
Health Information Translations
Easy-to-read educational handouts on many health topics and in multiple languages.
You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. You can download a free copy by clicking here.
Plan Updates - Updates
l Notes for DY 2 to 8 (PDF)
Core Quality Withhold Technical Notes for DY 2 to 10 (PDF)
Riverside University Health System - Health Advisory
Public Health Advisory - Respiratory Viruses (PDF)
A Message From IEHP Medical Director, Dr. Takashi Wada
The 2022-2023 influenza season continues to coincide with circulation of COVID-19 virus (SARS-CoV-2). As of August 2022, approximately 94.2 million cases of COVID-19 had been reported in the United States. Influenza vaccination remains an important tool for the prevention of potentially severe respiratory illness, which helps decrease the stress on the U.S. health care system. IEHP DualChoice members who are 18 years of age or older may obtain flu vaccines through the IEHP Pharmacy Vaccine Network.
Vaccine Notice: Access to Pharmacy Vaccine Network (PDF)
Mpox Vaccination Locations
San Bernardino County: Monkeypox (mpox) – Department of Public Health
Riverside County: Mpox Vaccine Locations – Riverside University Health System
Please advise members to call before going in for a vaccination as some locations are only available with appointments. Members may make appointments for the JYNNEOS vaccine at https://myturn.ca.gov/.
Mpox Testing
As of December 8, 2022, no commercial testing is available for the diagnosis of Mpox. Providers may contact CDC in the diagnosis, management of patients with suspected Mpox, and for any additional information regarding Mpox connect with the CDC Emergency Operations Center.
Phone: 1-770-488-7100, Monday through Friday, 8:00 AM to 4:30 PM EST
After Hours Phone: 1-404-639-2888
Treatment
Mpox patients usually recover fully within 2-4 weeks without the need for medical treatment. While there are no treatments specifically for Mpox, the virus that causes Mpox is similar to the smallpox virus and therefore antiviral drugs developed to protect against smallpox may be used. The antiviral drug, tecovirimat (TPOXX), has been approved by the FDA to treat smallpox in adults and children.
If you prescribe tecovirimat to treat members with Mpox the member must sign a consent form stating tecovirimat is an investigational drug that has not yet been approved by the FDA for treatment of Mpox.
More information about tecovirimat visit https://www.cdc.gov/poxvirus/monkeypox/if-sick/treatment.html.
Frequently Asked Influenza (Flu) Questions: 2022-2023 Season (CDC Recommendations)
What’s New for 2022-2023
By clicking on these links, you will be leaving the IEHP website.
The composition of flu vaccines has been updated.
For the 2022-2023 flu season, there are three flu vaccines that are preferentially recommended for people 65 years and older. These are Fluzone High-Dose Quadrivalent vaccine, Flublok Quadrivalent recombinant flu vaccine and Fluad Quadrivalent adjuvanted flu vaccine.
The recommended timing of vaccination is similar to last season. For most people who need only one dose for the season, September and October are generally good times to get vaccinated. Vaccination in July and August is not recommended for most adults but can be considered for some groups. While ideally it’s recommended to get vaccinated by the end of October, it’s important to know that vaccination after October can still provide protection during the peak of flu season.
The age indication for the cell culture-based inactivated flu vaccine, Flucelvax Quadrivalent (ccIIV4), changed from 2 years and older to 6 months and older.
Pre-filled Afluria Quadrivalent flu shots for children are not expected to be available this season. However, children can receive this vaccine from a multidose vial at the recommended dose.
Preventive Services
Immunizations
By clicking on these links, you will be leaving the IEHP website.
CDC ACIP Vaccine Recommendations and Guidelines: https://www.cdc.gov/vaccines/hcp/acip-recs/index.html
CDC ACIP Immunization Schedule for Children: https://www.cdc.gov/vaccines/schedules/hcp/child-adolescent.html
CDC ACIP Immunization Schedule for Adults: https://www.cdc.gov/vaccines/schedules/hcp/adult.html
USPSTF Task Force's Immunization Recommendations: https://www.uspreventiveservicestaskforce.org/BrowseRec/Search?s=immunization
California Immunization Registry Portal (CAIR): https://cair.cdph.ca.gov/CAPRD/portalInfoManager.do
Immunization Timing 2022 (PDF)
You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. You can download a free copy by clicking here.
Pharmacy Services - Academic Detailing
treach program for our providers and pharmacies. We perform phone and one-on-one outreaches with physicians, nurse practitioners, physician assistants, and pharmacy staff. Our goal is to transform the prescriber and pharmacy practice and enhance the provider, pharmacist and member experience.
Clinical Drug Education
Clinical Drug Education provides materials that focus on a specific drug, drug class, and/or disease state. These materials contain pharmacological and clinical practice information to assist providers and pharmacies in their practice. As new drug information is available, it is important to stay up to date on clinical research findings to assist with member care and medication-use decisions.
Practice Development
Practice development education provides materials that focus on enhancing provider and member experience. The materials contain guidance on Formulary Utilization and PA submissions as well as insights regarding electronic prescribing and electronic health records. It is our commitment to provider practice optimization tools and resources to enhance member care.
You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. Click here to download a free copy by clicking Adobe Acrobat Reader. By clicking on this link, you will be leaving the IEHP website.
Biosimilars
A growing trend in healthcare is the use of biosimilar drugs. The following information will assist you and your practice on prescribing biosimilars.
What is a Biosimilar? (PDF)
Biosimilars: Are They the Same Quality? (PDF)
Biological Product Definitions (PDF)
Prescribing Biosimilar Products (PDF)
Prescribing Interchangeable Products (PDF)
Opioid and Chronic Pain Management
In collaboration with Riverside University Health System (RUHS) and Centers for Disease Control and Prevention (CDC), IEHP would like to provide the following information to assist you and your practice on prescribing opioids for chronic pain management.
CURES
CURES FAQ (PDF)
CURES 2.0 User Guide (PDF)
CURES tips and tricks (PDF)
Naloxone
Naxolone Drug facts (PDF)
Naxolone instructions for use (PDF)
First Responder Naxolone administration fact sheet (PDF)
Opioid Prescribing Guidelines
Medication Assisted Treatment (MAT) and Opioid Treatment Program (OTP) FAQ (PDF)
CDC Guideline Infographic (PDF)
CDC Guidelines Factsheet (PDF)
TurnTheTide Pocket Guide for Prescribing Opioids for Chronic Pain (PDF)
CDC Guideline at a Glance
Opioid Tapering
Clinical Pocket Guide to Tapering (PDF)
Tapering Resource-AAFP (PDF)
Opioid Tapering Resource pack (PDF)
Pharmacy
Medication Assisted Treatment (MAT) for Substance Abuse (PDF)
Urine Drug Testing
CDC Clinical Practice Guideline for Prescribing Opioids for Pain
UDT for monitoring opioid therapy-AAFP (PDF)
X-Waiver
X-Waiver resources
Removal of DATA Waiver (X-Waiver) Requirement
https://www.samhsa.gov/medications-substance-use-disorders/removal-data-waiver-requirement
All prescriptions for buprenorphine will now only require a standard DEA registration number. For additional information on the removal of the DATA-Waiver requirement, see the Removal of DATA Waiver (X-Waiver) Requirement.
Practice Optimization
Electronic Prescribing (e-Rx)
Electronic prescribing is a growing standard in the healthcare industry. Most electronic health record systems offer electronic prescription capabilities. The information below will provide insight to the practice of e-prescribing.
Benefits of e-Rx brochure (PDF)
Formulary Utilization
The IEHP Formulary offers a variety of drugs based on safety and efficacy for any condition. The information below will help you find out how to access and interpret the formulary
Medicare FAQ (PDF)
The process of submitting a prior authorization may be cumbersome for your practice. The information below will help you understand this process and assist with receiving a proper decision in a timely manner.
For any questions regarding Pharmacy Academic Detailing Training please contact:
PharmacyAcademicDetailing@iehp.org
You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. Click here to download a free copy by clicking Adobe Acrobat Reader. By clicking on this link, you will be leaving the IEHP website.
Information on this page is current as of January 1. 2022
Special Programs - Tobacco Cessation Services
acco Cessation Services
Provider Education Resources
Smoking Cessation Resources - Help your patients quit Tobacco
The CDC's Brief Tobacco Intervention
ASK
In a caring manner,
at each visit,
...if your patients use tobacco
If they do not, congratulate them
If they do, proceed to next step
ADVISE
Patients who use tobacco to consider quitting.
Tobacco products can lead to health problems such as...
Heart and Lung Disease
Diabetes
Stroke
Ongoing infections and colds
Cancer
People exposed to secondhand smoke can also experience these health problems
REFER
If the patient is interested in quitting, connect them to KICK IT CA and any other local resource (below)
Prescribe medications (if appropriate)
Congratulate your patient on the decision to quit
If patient is not ready to quit, user personalized motivational messages to encourage quitting. Let them know you are here when they are ready.
Kick it CA
How it works:
Patient will receive services from a Coach that has undergone rigorous training & apprenticeships, participates in weekly monitoring and case reviews, and attend continuing education courses on cultural competency. To enroll, patients can call, chat, or complete an online web form. The patient will then receive a Kick-Off call to collect their basic information and find out what they are trying to quit. Right after kick-off, coaching begins. The patient will receive clinically sound motivational interviewing. The coach will help patient put together a quit plan and set a quit date. The patient will then receive check-ins at times they are most susceptible to relapse. The coach will see if their quit-plan is working and help them modify as needed.
Phone Number:
English - 1 (800) 300-8086
Spanish - 1 (800) 600-8191
Website: KICKITCA.ORG
Text:
For English: Text "Quit Smoking" or "Quit Vaping" to 66819
For Spanish: Mande "Dejar de Fumar" o "No Vapear" to 66819
Other Smoking Cessation Resources:
Link to Resources on Member page: https://iehp.org/en/members/healthy-living?target=smoking-cessation
Resources in the Inland Empire: Connect IE
Information and Training for Providers:
http://www.CAquits.com
https://www.cdc.gov/tobacco/
Local Tobacco Control Projects:
Tobacco Free San Bernardino County: https://healthcollaborative.org/SBCTobaccoControl/
Tobacco Free Riverside County: https://www.rivcotcp.org/
(Back to Tobacco Cessation Services Menu)
Tobacco Cessation Services
By clicking on these links, you may be leaving the IEHP website.
Training:
Comprehensive Tobacco Cessation Services for Medi-Cal Members (PDF)
The Smoking Cessation Leadership Center's (SCLC):
Recordings Available for CME/CE Credit
Kick it CA Education, Training and Technical Assistance:
https://kickitca.org/health-professionals
5 Major Steps to Intervention:
http://www.ahrq.gov/professionals/clinicians-providers/guidelines-recommendations/tobacco/5steps.html
Tobacco Cessation CPT Codes for Identification
ACA Facts Sheets and Resources (American Lung Association):
https://www.lung.org/policy-advocacy/healthcare-lung-disease/healthcare-policy/affordable-care-act-tobacco
Helpline:
https://kickitca.org/ (also available in Spanish, Chinese, Korean, and Vietnamese)
https://kickitca.org/health-professionals
https://kickitca.myshopify.com/collections/all
Continuing Medical Education California courses offered through UC Schools of Medicine:
https://cmecalifornia.com/Education.aspx
Tip: Use key word in search: Tobacco Cessation
Centers for Disease Control Coverage for Tobacco Use Cessation Treatments:
https://www.cdc.gov/tobacco/quit_smoking/cessation/coverage/
Patients Not Ready to Make a Quit Attempt Now (The “5 R’s”):
http://www.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/guidelines-recommendations/tobacco/5rs.pdf
Smokefree.gov:
https://smokefree.gov/help-others-quit/health-professionals
University of California San Francisco’s Smoking Cessation Leadership Center’s Tools and Resources:
https://smokingcessationleadership.ucsf.edu/
USPSTF-Tobacco Smoking Cessation in Adults, Including Pregnant Women: Behavioral and Pharmacotherapy Interventions:
https://www.uspreventiveservicestaskforce.org/uspstf/index.php/recommendation/tobacco-use-in-adults-and-pregnant-women-counseling-and-interventions
USPSTF-Tobacco Use in Children and Adolescents: Primary Care Interventions:
https://www.uspreventiveservicestaskforce.org/uspstf/recommendation/tobacco-and-nicotine-use-prevention-in-children-and-adolescents-primary-care-interventions
(Back to Tobacco Cessation Services Menu)
You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. You can download a free copy by clicking here.
Member Testimonials - Our Members
group of students from the Inland Empire. More than 30 recipient students grew up in the Inland Empire and more than 50% are first generation medical students and grew up in low-income households. Through the scholarship fund, aspiring healthcare professionals will be guided through the system and connected to the health plan’s provider network. This allows students to pursue successful careers in healthcare immediately after graduation to help support the region’s growing population.
Loma Linda University School of Medicine
Inland Empire Medical Community Service Awardees
Class of 2022
Ye Jin Jeon
Ye Jin's Why:
“I applied for the Inland Empire Medical Community Service Award because the goal and priority to expand access to care and healthcare provider options for the Southern California region aligns with my calling. As a child growing up in the San Bernardino County, I saw the economic disproportion within my own neighborhood, and this compelled me…God has led me pursue my medical career”
Class of 2024
Edwin Choque
Edwin's Why:
“Simply put, my heart lies in the Inland Empire. This community of individuals have fostered me and loved me since I was a child and all I can hope is to pay that love and care forward. . . . My dream is to be on the front lines as a representative for these individuals who frequently become marginalized…”
University of California, Riverside
Dean's Mission Recipients
Four Year Award
Elizabeth Celaya-Ojeda
Elizabeth's Why:
“I want to work particularly with the underserved in this area because I truly believe that being a physician is a privilege and with that there is a responsibility to be an advocate for those who are facing health disparities. I am particularly interested in providing care to underserved Native American and Hispanic communities. Not many healthcare providers are aware of the disparities these two communities face and I want to be an advocate for them, especially in the Inland Empire.”
Alfonso Parocua
Alfonso's Why:
“Growing up, my family lacked meaningful access to healthcare and relied on a local free clinic as our only means of interacting with a physician. Through my personal experience with the free clinic, I developed a passion for service to the underserved communities who lack meaningful access to basic healthcare amenities due to low socioeconomic status. I sought opportunities that would allow me to pay my gratitude forward by becoming part of the solution to healthcare disparities in Inland Southern California. Through my volunteer efforts in free clinics and other community involvement programs, I witnessed the passion and dedication that health care providers and volunteers in the area have towards the underserved community. This realization deepened my connection to Inland Southern California because I was reminded so much of the health care professionals that helped my family when they couldn't help themselves.”
Two Year Award
Cesar Fortuna
Cesar's Why:
“A San Bernardino native, I have had the opportunity to volunteer in my community as a Spanish language translator for free clinics. Most patients I have spoken with fell into the category of uninsured, underinsured, or undocumented. It became clear the extent of need in this region when I would translate to the providers that this was the first-time dozens of our patients had ever seen a medical professional; however, this wasn’t uncommon. To these patients and their stories, I thank them because they inspire me to pursue Emergency Medicine where I can become a valuable player in providing care, providing resources, or providing comfort.”
Lavinia Mitroi
Lavinia's Why:
“My goal of pursuing a career at the intersection of medicine and public health is driven by a desire to put patients and communities at the center of our health care system in the U.S. This desire was sparked most poignantly by my own experiences as an IEHP patient growing up in the Inland Empire. As I prepare for a future career as a pediatrician in this region, I hope to serve as an advocate for children and families, providing direct health services but also creating systems change.”
Armando Navarro
Armando's Why:
“The earliest memory of my grandfather is him telling me, “Mijo, tienes que aprender Español para ayudar tu comunidad, you have to learn how to speak Spanish to help your community”. These words were often repeated to me by my grandfather who lamented the fact that he only spoke Spanish. I witnessed the health disparities affecting my community; doctors who did not speak Spanish, parents who could not afford a trip to the doctors’ office, and a healthcare system that was not inclusive of my community’s culture. I have a duty to give back to a school, a community, that has given me so much.”
Christ Ordookhanian
Christ's Why:
“I see the medical profession through the lens of an individual who had lived through challenging times and witnessed how one individual provider can make such and impact when their heart is in the right place. My dedication to our underserved community stems from that of a lifelong mission I have set for myself which is to ensure I give back to a community that I am deeply associated with, they are my founding roots in the United States, and I vow to be at the forefront of the next generation of physicians that care and give the underserved hope.”
University of California, Riverside
Dean's Mission Recipients
Daphne Du
Daphne's Why:
“I spent most of my life in underprivileged areas and saw firsthand how difficult healthcare access could be through inadequate financial resources, transportation, or translation services. Thanks to this investment in my studies, there is less stress in my life. I can focus on my studies and eventually give back to the community by becoming a physician who will advocate for patients without meaningful access to health care.”
Judith Gonzales
Judith's Why:
“As a first-generation college student, there have always been many barriers in my path to higher education. I am the eldest daughter of an immigrant family, and it is truly an honor to be able to reach this point in my education and in my career, and to give back to my parents who have sacrificed so much for me and my sisters. Growing up in an underserved community showed me the long-lasting impacts of health inequities and strengthened my resolve to pursue a career in medicine. Working in the Inland Empire, I hope to not only address, but actively work towards combating the health inequity present in our communities.”
Jordan Hough
Jordan's Why:
“Despite disadvantages encountered when living in a low-income community, I am grateful for the privilege I had in meeting physicians dedicated to their practice and willing to share that love through mentorship. These individuals have served as exemplary medical professionals and have encouraged me to follow in their footsteps. As a future physician, I aspire to empathetically care for patients by allowing my past experiences to enhance my understanding of their needs. I also plan to incorporate teaching into patient care by presenting opportunities for students to shadow and be mentored for a career in medicine.”
Diana Martinez
Diana's Why:
“I am the daughter of Mexican Immigrants and grew up in Compton, California where I unfortunately was quickly desensitized to violence and was able to tell the difference between a firework and a gun shot. My mother had to travel a significant distance to ensure we had adequate healthcare. Despite these conditions, my parents always stressed education and did their best to give me what I needed. These life circumstances ignited my passion to serve those in disadvantaged communities, which I interacted with throughout my educational career. The Inland Empire Health Program Scholarship means I can achieve my dream –by practicing medicine in a community that deserves adequate, equitable, and accessible healthcare. I will serve as a bilingual physician in the Inland Empire that can serve families like my own and many more.”
Join Our Network - Hospitals
CA 92324
(909) 580-1000
(909) 580-6308
Barstow Community Hospital
820 E Mountain View
Barstow, CA 92311
(760) 256-1761
(760) 957-3397
Bear Valley Community Healthcare District
41870 Garstin Drive
Big Bear Lake, CA 92315
(909) 866-6501
(909) 878-8282
Chino Valley Medical Center
5451 Walnut Ave.
Chino, CA 91710
(909) 464-8600
(909) 464-8882
Colorado River Medical Center
1401 Baily Ave.
Needles, Ca. 92363
(909) 326-7100
(909) 326-7292
Community Hospital of San Bernardino
1805 Medical Center Dr #201
San Bernardino, CA 92411
(909) 887-6333
(909) 806-1044
Corona Regional Medical Center
800 S Main St.
Corona, CA 92882
(951) 737-4343
(951) 736-6310
Desert Regional Medical Center
1150 N Indian Canyon Dr.
Palm Springs, CA 92262
(760) 323-6511
(760) 323-6330
Desert Valley Hospital
16850 Bear Valley Rd.
Victorville, CA 92395
(760) 241-8000
(760) 951-2034
Eisenhower Medical Center
39800 Bob Hope Dr.
Rancho Mirage, CA 92270
(760) 340-3911
(760) 773-1532
Hemet Global Medical Center
1117 E Devonshire Ave.
Hemet, CA 92543
(951) 652-2811
(951) 765-4745
Hi-Desert Medical Center
6601 White Feather Rd.
Joshua Tree, CA 92252
(760) 366-3711
(760) 365-9309
Inland Valley Regional Medical Center
36485 Inland Valley Dr.,
Wildomar, CA 92595
(951) 677-1111
(951) 698-7721
John F. Kennedy Memorial Hospital
47111 Monroe St.
Indio, CA 92201
(760) 347-6191
(760) 775-8014
Loma Linda University Children's Hospital
11234 Anderson St.
Loma Linda, CA 92354
(909) 558-8000
(909) 558-3278
Loma Linda University Medical Center
11234 Anderson St.
Loma Linda, CA 92354
(909) 651-1702
(909) 478-3202
Loma Linda University Medical Center - Murrieta
28062 Baxter Rd.
Murrieta, CA 92563
(951) 290-4000
(951) 290-4092
Menifee Global Medical Center
28400 McCall Blvd.
Sun City, CA 92585
(951) 679-8888
(951) 766-6470
Montclair Hospital Medical Center
5000 San Bernardino St.
Montclair, CA 91763
(909) 625-5411
(909) 626-4777
Mountains Community Hospital
29101 Hospital Rd.
Lake Arrowhead, CA 92352
(909) 336-3651
(909) 336-4730
Palo Verde Hospital
250 N 1st St.
Blythe, Ca 92225
(760) 922-4115
(760) 921-5263
Parkview Community Hospital Medical Center
3865 Jackson St.
Riverside, CA 92503
(951) 688-2211
(951) 352-5363
Pomona Valley Hospital Medical Center
1798 N. Garey Ave.
Pomona, CA 91767
(909) 865-9500
(909) 865-2104
Rancho Springs Medical Center
25500 Medical Center Dr.
Murrieta, CA 92562
(951) 696-6000
(619) 627-5949
Redlands Community Hospital
350 Terracina Blvd.
Redlands, CA 92373
(909) 335-5500
(909) 335-6497
Riverside Community Hospital
4445 Magnolia Ave.
Riverside, CA 92501
(951) 788-3000
(951) 788-3201
Riverside University Health Care System
26520 Cactus Ave.
Moreno Valley, CA 92555
(951) 486-4000
(951) 486-4475
San Antonio Regional Hospital
999 San Bernardino Rd.
Upland, CA 91786
(909) 985-2811
(909) 920-6357
San Gorgonio Memorial Hospital
600 N Highland Springs Ave.,
Banning, CA 92220
(951) 845-1121
(951) 845-2836
St. Bernardine Medical Center
2101 N Waterman Ave.,
San Bernardino, CA 92404
(909) 883-8711
(909) 881-4337
St. Mary Medical Center
18300 US Highway 18
Apple Valley, CA 92307-2206
(760) 242-2311
(760) 946-8714
Temecula Valley Hospital
31700 Temecula Pkwy
Temecula, CA 92592
(951) 331-2200
(951) 331-2211
Victor Valley Global Medical Center
15248 Eleventh St.
Victorville, CA 92395
(760) 245-8691
(760) 245-6996
最新消息 - IEHP 贊助者 Inland Empire 殘障人士合作獎學金和獎項
0,000 美元,發放給 10 名申請 IEDC 獎學金的學生。 獎學金於 6 月 16 日在 San Bernardino Valley College 為學生發放,IEDC 成員 Denise Booker 也憑藉將六月節 (Juneteenth) 理念貫穿河濱郡社區而受到表彰。 「為他們提供機會、援助以及繼續倡導和支持那些捍衛人人平等的人士,對於讓我們的地區獲得最佳的護理和健康活力至關重要,」IEHP 社區健康主任 (IEHP Director of Community Health) 兼 IEDC 董事會主席 (IEDC Board President Gabriel Uribe) 博士說。「自 2019 年以來,IEDC 已向本科、研究生、職業或技術學位的 Inland Empire 有残障的學生髮放了 33 份獎學金。我們希望能夠透過合作夥伴關係和社區支持一直延續這個傳統。」 IEDC 成立於 2006 年,在 IEHP、Community Access Center 和 PossAbilities of Loma Linda University Health.等合作夥伴的支持下日益強大。如今,該組織匯集了來自 Inland Empire 多個組織的 900 多家服務提供商,它們專為老年人和殘障人士提供服務。 「我們必須竭盡所能去創造公平的競爭環境,並為服務不到位和邊緣化社區。這正是 Booker 夫人振奮人心之處。她敢於站出來,敢於發聲,她為社區帶來了積極的改變,」Uribe 補充道。 Booker 自 2017 年以來便是 IEDC 的一名成員,並且一直在積極倡導黑人社區。Booker 透過自己的組織和黑人合作組織 (Black Collaborative),領導宣傳工作,向當地政客和領導人宣傳六月節,以及這一天在我們國家歷史上的重要性。 「與 IEDC 的合作讓我有機會為社區的部分成員提供幫助,否則僅靠自己的一份力量預計難以實現,」Booker 說。「我與 IEDC 的關係正如非洲的一句諺語一樣,‘一人獨行走得快,與人同行走得遠。」
最新消息 - IEHP 女性領導階層與當地學生互動
中心專題討論會,向學生介紹 Inland Empire 女性目前的角色和對醫療保健的貢獻。 本次專題討論會透過 Zoom 進行,參與者包括多位 IEHP 領導人,例如營運長 Susie White、家庭及社區健康高級醫療主任 Priya Batra 博士、綜合照護主任 Shelly LaMaster,及總法律顧問 Anna Wang。 「這場活動非常棒,IEHP 女性領導人的分享對所有參與者都有影響力,」Chaffey College 學生公平和參與主任 Leticia Romo 博士說道。「我們有機會聽到真實的故事、智慧和鼓勵。 我們的學生瞭解到輔導活動、管理責任、領導發展,以及克服冒名頂替症候群。 我們非常期待在未來與 IEHP 領導人建立良好的關係。」 專題討論小組也向學生分享了自身的教育歷程和職業背景,並且給未來的醫療保健領導人提供了建議。「我們提供以社區為基礎的健康計畫,其效果遠超過傳統的健康服務」,White 表示。「我們的工作還包含確保下一代領導人具有必要的支援、工具和資訊,在未來才能為醫療保健領域作出更偉大的貢獻。 2020 年,該健康計畫推出醫療保健獎學金基金 (Healthcare Scholarship Fund, HSF),與 Loma Linda University Medical School、University of California Riverside 及 California University of Science and Medicine 合作,協助醫學系學生擺脫債務負擔,並且培養更龐大的醫療保健專業人員陣容,以利照顧 Inland Empire 日益增加的 Medi-Cal 投保會員。 此外,在疫情流行期間,IEHP 為 Claremont Graduate University 和 Western University of Health Sciences 的當地學生提供實習機會,以協助在該計畫的「社區資源中心」研發計畫課程。 「向剛加入醫療保健領域的 Inland Empire 實習生分享知識和給予指導,是我們可以積極影響人們的健康和保健的另一種方式。支持多元醫療保健專業人員的發展,有助於我們在各地區實現充滿活力的健康。」IEHP 家庭及社區健康高級醫療主任 Priya Batra 博士說道。
最新消息 - IEHP 贊助者 Inland Empire 殘障人士合作獎學金和獎項
0,000 美元,發放給 10 名申請 IEDC 獎學金的學生。 獎學金於 6 月 16 日在 San Bernardino Valley College 為學生發放,IEDC 成員 Denise Booker 也憑藉將六月節 (Juneteenth) 理念貫穿河濱郡社區而受到表彰。 「為他們提供機會、援助以及繼續倡導和支持那些捍衛人人平等的人士,對於讓我們的地區獲得最佳的護理和健康活力至關重要,」IEHP 社區健康主任 (IEHP Director of Community Health) 兼 IEDC 董事會主席 (IEDC Board President Gabriel Uribe) 博士說。「自 2019 年以來,IEDC 已向本科、研究生、職業或技術學位的 Inland Empire 有残障的學生髮放了 33 份獎學金。我們希望能夠透過合作夥伴關係和社區支持一直延續這個傳統。」 IEDC 成立於 2006 年,在 IEHP、Community Access Center 和 PossAbilities of Loma Linda University Health.等合作夥伴的支持下日益強大。如今,該組織匯集了來自 Inland Empire 多個組織的 900 多家服務提供商,它們專為老年人和殘障人士提供服務。 「我們必須竭盡所能去創造公平的競爭環境,並為服務不到位和邊緣化社區。這正是 Booker 夫人振奮人心之處。她敢於站出來,敢於發聲,她為社區帶來了積極的改變,」Uribe 補充道。 Booker 自 2017 年以來便是 IEDC 的一名成員,並且一直在積極倡導黑人社區。Booker 透過自己的組織和黑人合作組織 (Black Collaborative),領導宣傳工作,向當地政客和領導人宣傳六月節,以及這一天在我們國家歷史上的重要性。 「與 IEDC 的合作讓我有機會為社區的部分成員提供幫助,否則僅靠自己的一份力量預計難以實現,」Booker 說。「我與 IEDC 的關係正如非洲的一句諺語一樣,‘一人獨行走得快,與人同行走得遠。」
最新消息 - IEHP 與社區機構合作為超過 38,000 位 I.E. 居民施打疫苗
Health、SAC Health System、St. Paul African Methodist Episcopal Church、Inland Regional Center 等社區型機構和 San Bernardino 郡提供診所疫苗施打服務,並將持續提供疫苗服務,以降低 COVID-19 的新增確診個案數。
已透過設在健保計畫位於 Rancho Cucamonga 企業總部的 San Bernardino 郡大型疫苗接種站施打了大約 36,900 劑疫苗。此外,過去六個月期間有超過 1,500 劑疫苗是利用社區活動期間 (例如 Que Buena 的 2021 年 Fiestas Patrias 社區活動) 以及透過教會和機構籌辦診所施打。
「我們盡一切力量主動到居民所在的地方和他們接觸,」IEHP 的社區合作計畫主任 Marci Coffey 這麼說。「有些民眾關心的是便利性和取得性。而對於其他人,最重要的則是教育和瞭解。我們很開心能為 I.E. 地區的居民提供這些服務和資源,同時也積極努力為我們的團隊創造更多機會,與社區民眾建立聯繫,提供支持!」
透過州政府 Medi-Cal COVID-19 疫苗接種促進方案提供的資金,IEHP 規劃將擴大合作範圍,確保持續透過診所施打疫苗。健保計畫也制定醫療服務提供者獎勵方案,鼓勵醫師建議病患接種疫苗,提高疫苗施打率。
「事實再清楚不過了。只要每個人都接種疫苗,每個人就會更安全。」IEHP 執行長 Jarrod McNaughton 這麼說。「雖然我們對於協助施打的疫苗數量感到自豪,但仍有許多工作要繼續推動,才能確保社區民眾享受到最佳照護,健康而活躍。我們瞭解接種疫苗是個人選擇,但疫情對社區造成的衝擊實在太大。就像當初疫情是在社區間傳播開來,現在必須要透過社區共同合作與回應來終結疫情。」
如要查詢您附近的 COVID-19 疫苗施打地點,請上網 myturn.ca.gov。
最新消息 - 從 Medi-Cal 到醫學院:IEHP 會員要求服務 Inland Empire
所做,並且會在未來持續下去的事情。 IEHP 透過在 2020 年頒發的創新醫療保健獎學金 (Healthcare Scholarship Fund) 為 Hough 給予獎勵,讓 Hough 在從 Medi-Cal 會員到醫學院學生的旅程中獲得豐碩成果。 Hough 是 Victorville 本地人,目前就讀加州科學大學和醫學院醫學院 (California University of Science and Medicine,CUSM) 醫學系三年級,同時也是 50 位獲得 IEHP 首次頒發獎學金的學生之一。健康計畫透過年度獎學金來維持該計畫,提供以下三所醫學院的全額學費到部分學費:加州科學大學和醫學院醫學院 (CUSM)、羅馬琳達大學以及加州大學河濱分校 Hough 表示:「這個獎學金對我而言可說無比重要。對於一個在經濟拮据的家庭中長大的孩子,上醫學院似乎是一個遙不可及的夢想。」 IEHP 創立了獎學金基金,幫助 Riverside 和 San Bernardino 等縣解決提供者短缺的問題。「透過為當地的醫學院學生給予支持,我們有把握他們在畢業後願意為 Inland Empire 提供服務,並且創建出醫療保健專業人員的管道,能夠秉持愛心與同理心,致力為我們的社區提供服務。」IEHP 執行長 Jarrod McNaughton 做出如上表示。 Hough 在加州州立大學富勒頓分校 (California State University Fullerton) 選修人文科學課程時發現她對於醫學的熱情,並且在並且在加州橘縣兒童健康 (Children’s Health Orange County) 花費無數小時擔任志工。 在有過這些經歷以及受到幾位指導醫師的鼓舞之下,她決定從事醫生這個職業。Hough 刻意地只申請當地的學校,這樣她才能持續維持與 Inland Empire 根源的聯繫。Hough 說道:「大部分的人申請學校的範圍非常廣,只要想讀的學校都會申請。但是我感覺留在這個地區非常重要,因此我只有申請三間醫學院。這個做法非常冒險,但是還好我成功了。」 Hough 記得在她的成長過程中,在就讀醫科這個夢想上並沒有獲得太多的指導或榜樣,因此成為醫生看似是不可能的事情。她表示:「當我收到錄取通知時,確實感到非常震驚。」 透過醫學院的入學流程,Hough 瞭解到有關 IEHP 的醫療保健獎學金的資訊,以及它為願意留在 Inland Empire 的本地學生給予支持的目標。 Hough 記得 IEHP 是她在小時候便已經參加的健康計畫,並且感謝他們如何宣傳令自己產生共鳴的使命。她申請並且獲得了四年獎學金。 「在獲得獎學金之後,我感覺自己如釋重負,」Hough 表示。「我的內心對於 IEHP 表示由衷感謝。任何言語也無法表達我的感激之情。」 加州就讀醫學院的費用自從 2013 年開始一直保持持續上升的趨勢,每年增加約 1,500 美元,目前平均的總計費用達到 $218,792。對於許多 IE 學生來說,這使得成為一名醫生的夢想對他們而言更加遙不可及,並且對於該地區持續提供者的短缺造成嚴重影響。 「縮短懷有抱負的 IE 醫療專業人員以及當地醫學院之間的差距,為該地區最弱勢的人群服務,是本獎學金計畫當初設計的宗旨。」McNaughton 表示。「我們非常高興有機會能夠為 Jordan 以及我們的 HSF 獲獎者在他們成為醫師的道路上給予支持,同時尤其渴望將他們的願望和能力聯繫起來,為他們非常鍾情的社區提供最佳照護以及活力滿滿的健康。」 健康計畫將為醫學系學生在其就讀醫學院的過程中舉辦社交和支援活動,包括 5 月 3 日在 IEHP 總部舉行的晚宴。若要瞭解更多有關 IEHP 的醫療保健獎學金的資訊,請造訪 iehp.org。
最新消息 - UC Riverside Athletics and IEHP Partner for Community Wellness
來衛生和健康資源,包括 COVID-19 教育和疫苗資訊。 上述組織將利用多途徑方式,在疫情持續期間為學生、工作人員和社區提供及時、準確的健康資訊。 校際運動會負責人 Wesley Mallette 表示「我們非常歡迎 IEHP 作爲合作夥伴,幫助我們繼續實現我們的使命,透過運動為我們的學生運動員提供人生中的機遇。透過與 IEHP 的合作,我們希望所有 Highlander 都能得到指導並瞭解 IEHP 提供的驚人資源以及這些資源對他們生活的積極影響。」 IEHP 作爲企業贊助商,將會為 UCR 的籃球、棒球和壘球主場比賽助威,并且將在 2 月 17 日贊助一場籃球比賽,以此慶祝黑人歷史月 (Black History Month)。在此次活動中,IEHP 的創新、加速和多樣化部門 (Innovation, Acceleration and Diversity) 副總裁將會宣佈 UCR Highlander 的首發陣容。 合作夥伴關係的另一亮點:健康計畫與 UCR 健康社區中心 (Center for Healthy Communities) 和醫學院 (School of Medicine) 的合作成果將於賽前在 videoboard 屏幕上播出—即在電視台在播放 Highlander 比賽時,在 ESPN+ 上播出。 IEHP 的首席執行官 Jarrod McNaughton 表示:「UCR 對公衆健康的奉獻在他們的行動中體現得淋漓盡致。我們感謝他們在多層面與我們合作,並期待共享資源和準確的 COVID-19 資訊,這樣我們便能在健康生活和打敗病毒方面共同邁出最好的一步。 如需獲取即將到來的 UCR 比賽時間表和活動,請造訪:gohighlanders.com。
最新消息 - IEHP 領導人榮獲 LLU 年度校友獎
a University, LLU) 各自的學院評為年度校友,以表彰其對母校願景和宗旨的傳承和發揚以及他們對社區所做的貢獻。 Pham 在 LLU 公共衛生學院 (School of Public Health) 獲得了碩士學位,主要研究醫療保健管理。Pham 在 IEHP 始終貫徹 IEHP 的戰略機制,推進健康計畫的使命並努力實現 2030 年宏偉願景:我們將持續努力不懈,讓整個社區都能獲得最完善的照護和保持健康活力。在這項工作中,Pham 不斷為 IEHP 尋找新的方式來更好地服務於社區和最弱势的居民。「很高興,我們能在 2022 年的畢業典禮上為 Thomas Pham 先生頒發 SPH 年度校友獎。作為 IEHP 的一份子,他為 Inland Empire 社區的健康和福祉做出了顯著貢獻,這呼應了我們的願景——讓健康的人們生活在公平衛生機制下的彈性社區,」公共衛生學院 LLU 院長 Helen Hopp Marshak 博士說。Rai 榮獲 LLU 行為健康學院 (School of Behavioral Health) 的社會工作碩士學位。目前她在 IEHP 任職,她的職責是在社區和全州範圍內積極引領發展,以此擴大享受心理健康服務的機會,其中包括學生行為健康鼓舞計畫 (Student Behavioral Health Incentive Program)。 「Loma Linda 大學行為健康學院在畢業典禮上授予 Amrita Rai 2022 年度校友獎,她的這項獎項源於她始終致力於僕人式領導,為 Inland Empire 最弱勢的群體提供公平的行為健康服務,」行為健康學院 LLU 院長 Beverly Buckles 博士說道。 Rai 還在這一年的各種演講活動中分享了她的專業知識和熱情,激發了人們對行為健康服務的發展和供應的認識和持續改進。 「Thomas 和 Amrita 在各自領域所取得的革命性成就足以證明他們對 Inland Empire 社區的熱愛。Thomas 和 Amrita 等團隊成員的積極貢獻和參與讓 IEHP 致力於治愈和激發人類精神這一願景成為可能,我們衷心感謝他們所做的一切,」IEHP 首席執行官 Jarrod McNaughton 說。
Plan Updates - Coronavirus (COVID-19) Advisory
Control and Prevention (CDC) is responding to an outbreak of respiratory disease caused by a novel (new) coronavirus that was first detected in China and which has now been detected in almost 70 locations internationally, including in the United States. The virus has been named "SARS-CoV-2" and the disease it causes
has been named "coronavirus disease 2019" (abbreviated "COVID-19").
IEHP will continually update you on the latest recommendations, news,
and resources on COVID-19 as it becomes available.
COVID-19 Symptoms and Members Care
For a complete list of COVID-19 symptoms and step-by-step Member direction, visit our COVID-19 Member page.
COVID-19 Therapeutics Available for Members
In an effort to provide the most up-to-date treatments against COVID-19, IEHP continues to maintain a list of providers, including but not limited to infusion clinics, ancillary, hospital and non-hospital based infusion centers offering COVID-19 infusion therapy treatment. Under all Member coverage, outpatient COVID therapeutics will be offered immediately after a Member is determined to be clinically eligible under and Emergency Use Authorization (EUA).
For more information, Providers can utilize the COVID-19 Therapeutics Clinical Consult Line to connect with other clinicians for a free and confidential consultation on COVID-19 testing and treatment: 1-866-268-4322 (1-866-COVID-CA).
List of Infusion Sites
COVID-19 Infusion Treatments by Organization (PDF)
Test-To-Treat
COVID-19 Vaccine Reimbursement for Medi-Cal Providers
DHCS has carved out the COVID-19 vaccine from Medi-Cal managed care health plans and will reimburse providers under the Fee-for-Service (FFS) delivery system for both medical and pharmacy claims. Medi-Cal will reimburse the associated COVID-19 vaccine administration fee at the allowable Medicare rate for all claims (medical, outpatient, and pharmacy), based on the number of required doses for all Medi-Cal beneficiaries.
For further information:
June 13, 2022 - DHCS COVID-19 Vaccine Administration Provider FAQs
How Vaccines Build Immunity
While the COVID-19 vaccines are relatively new - the technology and science behind the vaccines have been in development for decades. In the video below, we demonstrate how years of vaccine research and advanced technology allowed researchers and scientists worldwide to be prepared to develop an mRNA vaccine that could help fight the spread of a global infectious disease.
FIND A TESTING AND VACCINATION SITE NEAR YOU TODAY!
RIVERSIDE
Riverside County Public Health COVID Testing Site
Vaccine Information
Vaccine Locations & Registration
Registrations encouraged but not required for:
The CDC recommends everyone ages 6 months and older get vaccinated against COVID-19 as well as a booster for everyone 5 years and older, if eligible. For more information, visit the Riverside Country Vaccine webpage.
Teenagers 5 to 17 years old must register for a vaccination clinic that offers the Pfizer vaccine and be accompanied by a parent/legal guardian or present a signed written consent from a parent/legal guardian and be accompanied by an adult.
Pfizer Minor Consent Form (PDF) | Spanish
The Moderna and Johnson & Johnson vaccines can only be given to individuals age 18 years and older.
Johnson & Johnson Fact Sheet (PDF) | Spanish - Published April 26, 2021
SAN BERNARDINO
San Bernardino County Public Health COVID Testing Site
Vaccine Locations & Registration
Additional Dose and Boosters Information
COVID-19 Vaccine Consent Form (PDF) | Spanish
The CDC recommends everyone ages 6 months and older get vaccinated against COVID-19 as well as a booster for everyone 5 years and older, if eligible. For more information, visit the San Bernardino County Pediatric COVID-19 Vaccination web page
Walk-ins are now available at County-operated vaccination sites. Walk-in individuals will not need to bring any additional information to the site, however be prepared to register on site, which will include answering health screening questions.
Walk-ins may experience longer wait times and availability may vary based on site demand.
Centers for Disease Control and Prevention (CDC)
Clinical Care Guidance
Vaccines
Vaccination Plans
January 10, 2022 - Continued Coverage of COVID-19 Diagnostic Testing (PDF)
CalVax
CalVax is a state-wide centralized system for health care Providers enrolled or interested in participating in the California COVID-19 Vaccination Program, developed by the California Department of Public Health (CDPH).
The new CalVax platform will provide a system to manage vaccine enrollment, ordering, inventory, administration, reporting and data analytics. Training materials such as job aids, videos, and recorded demos will be available to support all system users as they navigate through the new CalVax platform (mycavax.cdph.ca.gov).
CA Notify
• CA Notify Flyer in English (PDF) and Spanish(PDF)
• CA Notify Shareable Tools for web and social media
• CA Notify Website
Financial Assistance Resources
Riverside County Medical Association - COVID-19 Financial Toolkit for Medical Practice
U.S. Department of Health & Human Services (HHS) CARES Provider Relief Fund
Learn more about the Provider Relief Fund (PRF)
Provider Relief Fund (PRF) Portal
U.S. Small Business Administration. Borrowers may be eligible for Paycheck Protection Program (PPP) loan forgiveness. See if you're eligible here.
Guidance Regarding Monoclonal Antibody Treatment for COVID-19
Even with decreasing cases and hospitalizations, those with high-risk conditions who have tested positive for COVID-19 are encouraged to get monoclonal antibody treatment at Riverside University Health System (RUHS) – Medical Center.
In January, the U.S. Food and Drug Administration (FDA) limited the use of certain monoclonal antibody therapies that were ineffective against the omicron variant. In response, RUHS – Medical Center is administering sotrovimab, an IV infusion shown to be effective against omicron and other variants.
January 14, 2022 - RUHS-Medical Center Offers Monoclonal Antibodies Treatment
Quest Diagnostic
For more information, please visit Quest Diagnostics FAQs
COVID-19 Specimen Collection Instructions (Watch Video Here)
Fact Sheet for Healthcare Providers for COVID-19 Testing (View PDF Here)
LabCorp
For more information, please visit LabCorp's COVID-19 page.
Which COVID-19 Test is Right For You?
COVID-19 FAQs
If you do not have the ability to collect specimens for COVID-19, please refer to your County Public Health resources for guidance on directing Members for testing.
Telehealth
IEHP is strongly encouraging the utilization of telehealth for visits that can be conducted over the phone or via other audiovisual telecommunications. IEHP has published a telehealth FAQ which is available here: Telehealth Services Due to Limiting Exposure to COVID-19 (PDF)- October 17, 2022
Remember:
IEHP Provider Telehealth Information (PDF)
IEHP expects that Providers will offer telehealth services and support to their Members during their published business hours.
Existing authorizations are valid and do not need to be changed even if services are being provided via telehealth
You can request a POS 02 or POS 10 on your authorization however if you do not, you can still utilize the authorization for telehealth services even if a different POS was approved. When billing the claim for the service, you will utilize a POS 02 or POS 10.
ONLY Services that are deemed clinically appropriate to provide via telehealth should be provided via telehealth. If there are treatments, exams, procedures or other services that cannot be provided via telehealth, those are not eligible to be provided via telehealth.
Provider Resources for Combatting COVID-19 Fatigue
ACEs Aware - Support for those on the front lines as California addresses stress and anxiety related to COVID-19
Department of Health Care Services (DHCS) and California Department of Public Health (CDPH) COVID 19 Response
Department of Health Care Services (DHCS)
California Department of Public Health (CDPH)
The California Department of HealthCare Services (DHCS) has published a COVID-19 response page with guidance for Providers and Partners, Home and Community Based Services and Behavioral Health.
Found Here: DHCS COVID‑19 Response | DHCS COVID-19 Medi-Cal FAQs
The California Department of Public Health (CDPH) also has a page with new guidance documents and additional resources and news releases.
Found Here: CDHP COVID-19 Updates
Centers for Medicare & Medicaid Services (CMS)
CMS Health Care Provider Toolkit - Help link to COVID-19 related questions
San Bernardino Medical Society
The San Bernardino County Medical Society promotes the science and art of medicine, the care and well-being of patients, the protection of the public health and to promote the betterment of the medical profession. The latest news, research and developments on the COVID-19 outbreak for physicians can be found here: SBCMS COVID-19.
January 07, 2021 - COVID-19 Vaccines For All Practicing Physicians and Staff – San Bernardino County (PDF)
2-1-1 San Bernardino County Resource & Information Guide
2-1-1 San Bernardino County has curated a COVID-19 Resource & Information Guide and will update this page regularly as the situation changes. For more information, please click here.
Correspondences
May 2, 2022 - Webinar - IWIN COVID and the Community
April 13, 2022 - COVID-19 “Test to Treat” Initiative
April 8, 2022 - 2nd Round of Free At-Home COVID-19 Test Kits Available
February 23, 2022 - COVID-19 Oral Antiviral Drugs – Coverage and Dispensing Pharmacies
January 28, 2022 - Free OTC COVID-19 Antigen Kits Available
January 26, 2022 - Free At-Home COVID-19 Tests Available by Request
January 5, 2022 - Extending SNF COVID-19 Per Diem Rate
December 22, 2021 - COVID-19 Vaccine Billing for Medicare Advantage Enrollees Effective DOS January 1, 2022
December 16, 2021- COVID-19 Vaccine Incentive Program – Program Guide
December 16, 2021 - REMINDER: COVID Vaccine Enrollment Survey - Your Response is Requested
December 10, 2021 - REMINDER: COVID Vaccine Enrollment Survey - Your Response is Requested
December 10, 2021 - COVID-19 Vaccine Billing for Medicare Advantage Enrollees
December 3, 2021- COVID-19 Vaccine Enrollment Survey
December 1, 2021- CDC Encourages COVID Booster Due to Omicron Variant
November 17, 2021- UPDATE! COVID-19 Vaccine FQHC, RHC and IHF Incentive Program
November 9, 2021- Three Upcoming Webinars on Building COVID-19 Vaccine Trust
October 22, 2021- 2021 COVID-19 Vaccination Member Incentive
October 22, 2021- NEW!!! COVID-19 Vaccine FQHC and RHC Incentive Program
October 19, 2021- COVID-19 Treatment – RUHS Monoclonal Antibody Treatment Center
October 12, 2021- Reminder - NEW COVID-19 Vaccine PCP Incentive Program - Kickoff Meeting
October 6, 2021- NEW COVID-19 Vaccine PCP Incentive Program- Kickoff Meetings
October 4, 2021- New COVID-19 Vaccine PCP Incentive Program
September 8, 2021- CDPH Webinar: How to Have Crucial Conversations About COVID-19 Vaccines – Thursday, September 9th
August 18, 2021 - Riverside County Public Townhall on COVID-19 Vaccines
For additional resources regarding COVID-19, please visit:
Centers for Disease Control and Prevention (CDC)
Riverside County Public Health
San Bernardino Public Health
You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. You can download a free copy by clicking here.
Plan Updates - Public Health Advisory
- Mosquito Borne Disease Update (PDF)
March 17, 2023 - Riverside University Health Systems - Increased Enteric Disease Activity - Shigella (PDF)
November 11, 2022 - Riverside University Health Systems - Early Respiratory Syncytial Virus (RSV) and Seasonal Influenza Activity (PDF)
October 25, 2022 - Riverside University Health Systems - Outbreak of Ebola Virus Disease Due to Sudan Virus in Central Uganda (PDF)
October 21, 2022 - Riverside University Health Systems - Influenza (PDF)
August 18, 2022 - Updated Monkeypox Guidance (PDF)
August 18, 2022 - Riverside University Health System - Monkeypox Home Isolation Instructions (PDF)
August 18, 2022 - CDC - Dear Colleague: 2022 Monkeypox Outbreak (PDF)
July 19, 2022 - Updated Monkeypox Guidance (PDF)
March 14, 2022 - Riverside County Legionnaires' Disease Advisory (PDF)
By clicking on the links below, you will be leaving the IEHP website.
COVID-19 - COVID-19 疫苗
,也不會導致感染 COVID-19。接種疫苗者可能出現一些輕微副作用,但並不會造成傷害,並且只持續幾天。疫苗可幫助我們結束疫情並拯救生命。已接種疫苗者應繼續配戴口罩及勤洗手,且在公共場所保持至少 6 英呎的社交距離。如需瞭解更多資訊,IEHP 會員可繼續造訪 IEHP 網站及/或造訪加州衛生部 (California Department of Health) 網站 (www.cdph.ca.gov/Programs/CID/DCDC/Pages/Immunization/COVID-19Vaccine.aspx)。 造訪 MYTURN.CA.GOV,以查找附近的疫苗接種診所。 疫苗如何增強免疫力 雖然 COVID-19 疫苗相對較新,但支援疫苗開發的技術與科學原理已發展數十年之久。在下方影片中,我們展示了多年的疫苗研究與進階技術如何支援全世界研究人員和科學家妥善開發 mRNA 疫苗,以協助遏止全球傳染病的擴散。 CDC 更新:PFIZER 疫苗已完全獲得 FDA 的批准。 2021 年 8 月 23 日,美國食品藥物管理局 (U.S. Food and Drug Administration, FDA) 首次批准可投入使用的 COVID-19 疫苗,即 Pfizer-BioNTech COVID-19 疫苗(眾所周知的 Pfizer 疫苗)。該核准疫苗現以 Comirnaty (koe-mir’-na-tee) 品牌上市,可幫助年滿 16 歲者預防 COVID-19 疾病。Pfizer 疫苗適用於 5 至 15 歲的兒童,並可根據緊急使用權,針對某些免疫力低下的人士進行第三劑接種。 請注意,Pfizer 疫苗和 Comirnaty 為同一種疫苗。FDA 報告顯示其配方相同且可通用。 何處可接種疫苗? 對於想要接種該疫苗的會員,請參考以下幾種選項: IEHP 建議線上造訪 My Turn (myturn.ca.gov)。My Turn 是加州公共衛生局 (Department of Public Health) 的一站式便利網站,需要接種 COVID-19 疫苗的人士可: 安排第一劑、第二劑和加強劑的疫苗接種時間。 安排家庭或團體疫苗接種時間 尋找所在區域的免預約接種診所 安排上門疫苗接種時間(如果需要) 安排交通服務(如果需要) 如果無法接入網際網路,請致電加州 COVID-19 熱線 1-833-422-4255,以尋求相同的服務。 CVS 和 Walgreens 等大型連鎖藥房也提供疫苗接種。大部分均提供免預約疫苗接種服務。IEHP 建議先致電相關藥房予以確認。 另外,亦可透過所在郡縣的公共衛生部門進行線上疫苗預約登記。 對於河濱郡,請造訪 www.ruhealth.org/covid-19-vaccine。 對於聖貝納迪諾郡,請造訪 www.sbcovid19.com/vaccine/。 我是否需要支付任何疫苗費用? 不需要。願意接種疫苗的所有人都無需支付任何費用。 疫苗是否安全? 安全,全國與加州最頂尖醫療專家一致認為,COVID-19 疫苗安全且有效。此疫苗已在大型臨床試驗中進行測試,以確保其符合各項安全標準。來自不同年齡層、種族與族裔群體以及具有不同醫療狀況的許多人都參與了試驗。 接種疫苗後是否會出現任何副作用? 接種 COVID-19 疫苗之後,大部分人不會遭遇嚴重的問題。接種疫苗之後產生的所有輕微症狀通常會在一週內自行消失。但如果開始出現嚴重頭痛、腹部疼痛、腿部疼痛/腫脹,或者呼吸急促、胸痛、感覺心跳加速、心房顫動或劇烈心跳聲等任何症狀,請立即致電醫師。醫師或醫療服務提供者會向您說明所有潛在副作用,以及您應該如何處理。 自 Moderna 與 Pfizer-BioNTech COVID-19 疫苗獲得緊急使用授權以來,接種此等疫苗的部分人士患上心肌炎與心包膜炎等疾病。大多數人是在接種疫苗第二劑後的數天內開始出現相關症狀。現已有數例確認報告顯示,疫苗接種者罹患心肌炎與心包膜炎,尤其是在 30 歲及以下的男性中。此種情況引起了各方疑慮,目前尚在進一步調查當中。不過,接種 COVID-19 疫苗之後罹患心肌炎與心包膜炎的案例其實非常罕見,要知道在 2020 年 12 月 14 日至 2021 年 6 月 21 日期間,全美總共施打了超過 3.18 億劑 COVID-19 疫苗。 接種疫苗是否會出現任何長期副作用? COVID-19 疫苗已在大型臨床試驗中進行測試,以評估其安全性。我們需要花費更多時間,並需要更多人接種疫苗,才能真正瞭解是否會出現非常罕見或長期的副作用。食品藥物管理局 (Food and Drug Administration, FDA) 及美國疾病控制與預防中心 (Centers for Disease Control, CDC) 將繼續監控 COVID-19 疫苗的安全性。醫療服務提供者需要向「疫苗不良事件報告系統」(Vaccine Adverse Event Reporting System, VAERS) 報告疫苗接種相關的任何問題或不良事件。 如果我出現副作用,該怎麼辦? 請立即聯絡您的醫師。CDC 推出了一款名為 V-Safe 的智能手機新工具,可用於檢查 COVID-19 疫苗接種者的健康狀況。當您接種疫苗時,您也會收到一張 V-Safe 傳單,告知您如何加入計畫。如果您加入計畫,您將定期收到包含問卷調查連結的簡訊,供您報告在接種 COVID-19 疫苗後所遭遇的任何問題或副作用。 疫苗是否會導致我感染 COVID-19? 不會,疫苗無法讓您感染 COVID-19,因為疫苗並不包含任何傳染性病毒。 我需要接種幾劑疫苗? Pfizer 與 Moderna 疫苗需要接種兩劑,每劑間隔 3 至 4 週。雖然第一劑已建立了保護力,但您仍然需要在數週後接種第二劑,以獲得疫苗所能提供的最大保護力。醫師會向您告知何時接種第二劑,具體間隔時間依據疫苗種類的不同而有所差異。J&J 疫苗僅需要接種一劑。 接種 2 劑疫苗之後,是否還需要配戴口罩以及避免與他人近距離接觸? 是的。在專家們進一步瞭解 COVID-19 疫苗所能提供的保護力之前,請繼續使用目前已知有助於阻止 COVID-19 傳播的所有工具。也即是說,您必須繼續配戴口罩、勤洗手、避免群聚,且在公共場所應至少保持 6 英呎的社交距離。 我是否需要接種加強劑疫苗?研究表明,接種 COVID-19 疫苗後,由於變種病毒的變化,疫苗對病毒的防護力和防止感染變種病毒的能力可能會隨著時間的推移而有所降低。不過,接種加強劑疫苗有望提高對 COVID-19 及其變種病毒的免疫反應,從而強化對病毒的防護力。 誰可以接種加強劑疫苗? 年滿 12 歲且完全接種疫苗的所有人均可接種加強劑疫苗,但接種加強劑疫苗的時間因疫苗和年齡層而有所差異。 我何時可以接種加強劑疫苗? 如果已接種 Pfizer-BioNTech 疫苗,則年滿 12 歲的所有人都應至少在完成初始 COVID-19 疫苗接種系列五個月後再接種加強劑疫苗。 如果已接種 Moderna 疫苗,則年滿 18 歲的成人應至少在完成初始 COVID-19 疫苗接種系列六個月後再接種加強劑疫苗。 如果已接種 Johnson & Johnson 的 Janssen 疫苗,則年滿 18 歲的成人應至少在接種 J&J/Janssen COVID-19 疫苗兩個月後再接種加強劑疫苗。 接種加強劑疫苗是否有任何副作用?接種加強劑疫苗後,您可能會出現副作用。這些是人體開始建立 COVID-19 防護力的正常徵象。 兒童與嬰兒是否可能感染 COVID-19? 可能會。兒童也會感染 COVID-19。感染 COVID-19 的大部分兒童都僅有輕微症狀,或者可能完全無症狀,也即是無症狀感染者。感染 COVID-19 的兒童人數少於成人。不過,對於存在特定醫療狀況的嬰兒(未滿 1 歲者)與兒童而言,感染 COVID-19 的風險可能較高。 兒童是否能接種 COVID-19 疫苗? COVID-19 疫苗適用於年滿 5 歲的兒童。如需瞭解更多資訊,請造訪 CDC 網站和/或所在郡的公共衛生局網站: 按一下此處進入聖貝納迪諾郡網站 按一下此處進入河濱郡網站 接種疫苗之後,多久可獲得保護力? 雖然接種第一劑疫苗後便會立即建立保護力,不過 COVID-19 疫苗需要接種兩劑,每劑間隔 3 至 4 週。也即是說,在接種第二劑後一至兩週時,才能獲得疫苗所能提供的最大保護力。 我可否同時接種 COVID-19 疫苗及流感疫苗? 可以。CDC 已批准兒童、青少年及成人可在同一天(以及相隔 14 天內)接種常規疫苗和 COVID-19 疫苗。請諮詢醫師,討論哪種方案最適合您。 如果我先前曾確診 COVID-19,是否仍然可以接種疫苗? 可以。我們建議所有人都接種 COVID-19 疫苗,即使曾感染 COVID-19 也不例外。原因在於 COVID-19 可能會二次感染。如果在過去三個月內曾被診斷為確診者,請與醫師討論何時應接種疫苗。 IEHP 是否提供前往 COVID-19 疫苗接種診所的交通服務? 是的,IEHP 可提供前往您居住郡之 COVID-19 疫苗接種診所的交通服務。 如何申請交通服務? 請致電 1-800-440-4347 與 IEHP 交通客服中心聯絡。 司機是否會等我? 抱歉,司機不等人。該交通服務為往返接送。您需要聯絡交通服務提供者,在準備好返回時要求提供返程接送。 我可否攜家人同行? IEHP 可為 IEHP 會員及一名同行者提供交通服務。 申請交通接送需要多久? IEHP 將在 5 個工作日內協助安排前往 COVID-19 疫苗接種診所的交通服務。不過,我們無法保證可處理同日申請。 我何處可瞭解 COVID-19 與 COVID-19 疫苗的相關資訊? 如需更多資訊,IEHP 會員可造訪 IEHP 網站或加州衛生部網站。會員還可透過加州新冠病毒響應網站或 CDC 網站進一步瞭解 COVID-19
創新和品質績效 - 品質績效
id 計畫。經過健康照護成效數據與資訊組合 (Healthcare Effectiveness Data and Information Set, HEDIS) 與消費者對醫療照護提供者與系統的評估 (Consumer Assessment of Healthcare Providers and Systems, CAHPS) 判斷後,NCQA 向 IEHP 授予了 Medi-Cal 認證資格。只有在臨床與服務計畫上滿足或超越 NCQA 標準的健康計畫,才能獲得認證資格。
以下提供 IEHP 如何提供高品質服務與照護的詳細資訊。
品質報告
在 2020 年的品質報告中,我們將利用重要的衡量指標檢視過去一年的績效,以此說明品質。我們將說明資料如何化為有利於會員、提供者、團隊成員的實際成果。雖然我們在許多領域表現傑出,也有地方浮現改善機會。
本品質報告的目標是對您及我們自己保持公開透明。這趟旅程仍在持續中,我們希望從中學習,為了最依賴我們的人做得更好,變得更好。
2020 年度品質報告 (PDF)
品質管理
IEHP 支持推動主動、不間斷、全面的品質管理計畫,主要目標為持續監控及改進照護品質、照護的近用、病患安全、向 IEHP 會員提供的服務品質。品質管理 (QM) 計畫提供正式程序,系統化地監控本健康計畫的品質、效率、成效,並加以客觀評估、追蹤、掌握趨勢。
品質管理評估
2019 年度品質管理評估 (PDF)
品質管理計畫說明
2022 年品質管理計畫說明 (PDF)
HEDIS
每一年, IEHP 都會評估 IEHP 會員接受的健康照護整體品質。IEHP 會透過致力於提升健康照護品質的私立非營利組織 NCQA 來實現這一目標。NCQA 為許多不同的健康照護組織提供認證與證明,並管理 HEDIS® 的發展,後者提供:
一套以統計學上有效的會員樣本數為基礎的標準化績效衡量指標
供大眾比較健康計畫績效的資訊
HEDIS 評分:
2020 年 Medi-Cal HEDIS 評分 (PDF)
2020 年 Medicare HEDIS 評分 (PDF)
醫師滿意度
IEHP 重視與提供者之間穩固的合作關係。為了支持提供者,我們提供的許多服務涵蓋線上支援、客服中心、專任服務代表。這正是醫師給予 IEHP 高度評價的原因。事實上,SPH Analytics 進行的 2019 年提供者滿意度調查顯示,98.5% 的醫師都會向其他醫師推薦 IEHP。
瞭解 2020 年提供者滿意度調查 (PDF) 的完整結果。
人口需求評估
IEHP 每年都會寄送人口評估調查給 IEHP 會員,以深入瞭解會員的需求。下方可檢視結果。
2020 年人口需求評估結果
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Medi-Cal Rx 轉換
IEHP 會員的處方藥將由「Medi-Cal Rx」承保。 前往藥局領取處方藥時,請攜帶您的 Medi-Cal ID 卡與 IEHP ID 卡以防耽誤您寶貴的時間。 我的藥局福利有什麼改變? 自 2022 年 1 月 1 日起,您可以透過 Medi-Cal Rx 而非 IEHP 取得您的 Medi-Cal 承保處方藥。DHCS 將與新承包商 Magellan Medicaid Administration, Inc. 合作提供藥局服務。 我的藥品費用會改變嗎? 您支付藥品相關費用的方式不變。 我需要做什麼? 大多數人不需要做任何事情。您的醫師會收到這項改變的通知。 我需要改變我的藥物嗎? 大多數人都不需要改變其藥物。您需要檢查 Magellan 承保的藥物清單。需要事前核准的藥物清單可能與 IEHP 使用的清單不同。您的醫師可能需要獲得許可才能補充處方藥。您的醫師可能會與您討論更換為不需要事先核准的藥物事宜。 我的藥局會改變嗎? 大部分藥局都將接受您的新保險。您可以撥打 Medi-Cal 會員服務專線(1-800-541-5555,TTY 使用者請撥 1-800-430-7077),以確認您的藥局是否接受 Medi-Cal Rx。如果您的藥局未與 Medi-Cal Rx 合作,您可能需要選擇其他藥局。 如果我需要協助以尋找藥局,該怎麼辦? Medi-Cal Rx 藥局查找器於 2021 年 12 月上線,請造訪 www.Medi-CalRx.dhcs.ca.gov。從 2022 年 1 月 1 日開始,您可以全天候撥打 1-800-977-2273 與客戶服務部門聯絡,或於週一至週五上午 8 點至下午 5 點撥打 TTY 專線電話 711。 現在會怎樣? 您將會收到印有 Magellan 電話號碼的新 IEHP 會員卡。前往藥局時,請務必隨身攜帶您的 IEHP 會員卡及您的 Medi-Cal 福利身分識別卡 (Benefits Identification Card, BIC)。 如果我有更多疑問,該怎麼辦? 2021 年 12 月 31 日當天或之前 若您對本通知有任何疑問,或有任何與 Medi-Cal Rx 有關的一般性問題,請於週一至週五上午 8 點至下午 5 點撥打 Medi-Cal 會員服務專線(1- 800-541-5555,TTY 使用者請撥 1-800-430- 7077)。 2022 年 1 月 1 日當天或之後 您可以全天候撥打 Medi-Cal Rx 電話服務中心專線 (1-800-977-2273),或於週一至週五上午 8 點至下午 5 點撥打 TTY 專線電話 711。 如果我要投訴,該怎麼辦? Magellan 將會接受並解決您的投訴。您可以透過書面或電話方式提交投訴。2022 年 1 月 1 日當天或之後,您只能使用此網站及電話號碼提出投訴。請造訪 www.Medi-CalRx.dhcs.ca.gov 或撥打 1-800-977-2273 與客戶服務部門聯絡。 我還可致電 IEHP 獲得有關投訴藥局的協助嗎? IEHP 將不再處理 2022 年 1 月 1 日當天或之後收到的藥局服務投訴。 此改變會如何影響 Kaiser Permanente 會員? Kaiser Permanente 會員仍可透過 Kaiser 附屬藥局取得處方藥。
Join Our Network - PCP & Specialists
HP) directly contracted provider. Prior to extending a contract, we must receive the following documents.
Please completely fill out all required documents.
Any delay in receiving the below stated documents will affect the effective date of the contract that will be mailed to you.
New Contract
Existing Contract
(Adding New Provider)
Physician Network Form (PDF)
Medical-Number (Physicians and Medical Groups should be enrolled in the State's Medi-Cal Program)
Physicians and Specialists (PDF) (M.D., D.O., D.P.M., D.C., O.D., S.P., AuD., P.T., etc)
Pre-Contractual Letter (PDF) (Only applies to PCPs. Please review and return signed if all outlined criteria is met)
Mid Level Practitioners (PDF) (P.A., N.P., and C.N.M.)
Supervisor Agreement (PDF) (Only Applies to Physician Assistants)
Medical-Number (Physicians and Medical Groups should be enrolled in the State's Medi-Cal Program)
All documents should be e-mailed to contract@iehp.org.
All documents should be e-mailed to contract@iehp.org.
Provider Maintenance Request Form (PCP, OB/GYN, and Mid-Levels ONLY) can be found here (PDF).
Contracts Maintenance Request Form (Specialists ONLY) can be found here (PDF).
Individual W-9 form can be found here (PDF).
Direct Deposit Frequently Asked Questions can be found here (PDF).
National Plan & Provider Enumeration System (NPPES) Portal login: https://nppes.cms.hhs.gov/#/.
NPI Address Update Instructions can be found here (PDF).
You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. You can download a free copy by clicking here.
Join Our Network - Vision
contracted provider. Prior to extending a contract, we must receive the following documents.
PLEASE NOTE, IEHP is only accepting Vision Providers who meet the following exceptions through October 31, 2022:
Providers practicing in any of the CalAIM service area expansion territories effective January 1, 2022
(including formerly voluntary and excluded zip codes)
Providers filling positions that have been vacated in an existing practice
Providers transitioning from an existing group agreement to their own individual agreement
Providers being added to existing Vision groups
Please completely fill out all required documents and submit to contract@iehp.org.
Any delay in receiving the below stated documents will affect the effective date of the contract that will be mailed to you.
1. Vision Provider Network Participation Form (PDF)
2. Letter of Interest that outlines the following:
What Specialty/Services you are interested in contracting for
Facility locations(s)
National Provider Identifier (NPI) for each facility
Medi-Cal Provider information number (PIN)
3. W-9 Form (PDF)
A current Taxpayer Identification Number and Certification Form
4. California Participating Physician Application (PDF)
5. Liability Insurance Certificate
Professional general liability in the minimum amount of One Million Dollars ($1,000,000) per occurrance; and
Three Million Dollars ($3,000,000) aggregate per year for professional liability
6. Facility Business License - Faculty
7. Ownership Information (PDF)
Name, Title, and Percent of Ownership
Contracts Maintenance Request Form can be found here (PDF).
All documents should be e-mailed to contract@iehp.org.
You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. You can download a free copy by clicking here.