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Transportation

Connecting you to the care you need

We know it's hard visiting a provider and getting the care you need without reliable transportation. If you don’t have a way to get to your medical appointment, let us help.

 

We contract with over 60 transportation vendors to offer no-cost transportation to and from appointments for prior authorized IEHP and Medi-Cal covered services. This also includes transportation to mental health, substance use and dental appointments.

 

There are two types of transportation for appointments: non-emergency medical transportation (NEMT) and non-medical transportation (NMT).

Need to pick up your prescriptions?

 

Skip a trip to the pharmacy and get your medications delivered to your home at no cost.

Learn more about Mail Order Pharmacy
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Have questions about your transportation benefit?

Call IEHP Member Services at 1-800-440-IEHP (4347), Monday–Friday, 7 a.m.–7 p.m. and Saturday–Sunday, 8 a.m.–5 p.m.

 

TTY users should call 1-800-718-IEHP (4347).

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Non-emergency medical transportation (NEMT)

NEMT is transportation by:
  • Ambulance service
  • Litter van (gurney)
  • Wheelchair vans
  • Ambulatory door-to-door

How to qualify for NEMT

NEMT is approved if a health condition doesn’t allow you to travel by bus, car, taxi or other form of public or private transportation.

 

To qualify for NEMT, ask your provider to fill out a physician certification statement (PCS form). This certification is valid for all NEMT requests 12 months from the transportation start date.

Non-emergency medical transportation (NEMT)

NMT is transportation by:

  • Car
  • Bus

How to qualify for NMT

NMT is approved if you don’t have any health conditions that would stop you from traveling by bus, passenger car, taxi or other form of private or public transportation.

How to schedule transportation

For all requests, make sure to call and set up your rides at least five days in advance. Have this information ready:

  • Appointment date and time
  • Appointment address
  • Treatment type
  • Insurance card

Who can use the transportation benefit?

All active IEHP Medi-Cal and DualChoice members can use the transportation benefit.

 

The transportation benefit is not included in IEHP Covered plans.

For requests traveling within Riverside and San Bernardino counties

Set up your ride with our broker Call the Car (CTC). CTC offers NEMT, NMT and bus passes.

 

Call CTC at 1-855-673-3195, 24 hours a day, 7 days a week.

 

NEMT choices:

  • Ambulatory door-to-door
  • Wheelchair van
  • Gurney

NMT choices:

  • Rideshare (Uber or Lyft)
  • Non-rideshare curb-to-curb

For requests traveling outside of Riverside and San Bernardino counties

If your appointment is outside of Riverside and San Bernardino counties, set up your ride with us.

 

Call IEHP Member Services at 1-800-440-IEHP (4347), Monday–Friday, 7 a.m.–7 p.m. and Saturday–Sunday, 8 a.m.–5 p.m.

 

TTY users should call 1-800-718-IEHP (4347).

 

NEMT choices:

  • Ambulatory door-to-door
  • Wheelchair van
  • Gurney

Frequently asked questions - Flu

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Frequently asked questions

One extra passenger is allowed if you need help.

Yes, service animals are allowed.

Information on this page is current as of April 8, 2025.
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