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Transportation

Connecting you to the care you need

We know it's hard visiting a provider and getting the care you need without reliable transportation. If you don’t have a way to get to your medical appointment, let us help.

 

We contract with over 60 transportation providers to offer no-cost transportation to and from appointments for prior authorized IEHP and Medi-Cal covered services. This also includes transportation to mental health, substance use and dental appointments.

Types of transportation

There are two types of transportation for appointments: non-emergency medical transportation (NEMT) and non-medical transportation (NMT).

 

Starting May 16, 2026, IEHP will arrange all NEMT trips. Our transportation provider Call the Car will keep handling NMT trips.

Non-emergency medical transportation (NEMT)

NEMT services include:
  • Ambulance service
  • Litter van (gurney)
  • Wheelchair vans

How to qualify for NEMT

NEMT is approved if a health condition doesn’t allow you to travel by bus, car, taxi or other form of public or private transportation.

 

To qualify for NEMT, ask your provider to fill out a physician certification statement (PCS form) before your transportation request. This certification is valid for all NEMT requests 12 months from the transportation start date.

Non-medical transportation (NMT)

NMT is transportation by car or bus. Services include:

  • Rideshare (Uber or Lyft)
  • Non‑rideshare curb‑to‑curb rides
  • Bus passes

How to qualify for NMT

NMT is approved if you don’t have any health conditions that would stop you from traveling by bus, passenger car, taxi or other form of private or public transportation.

Who can use the transportation benefit?

All active IEHP Medi-Cal and DualChoice members can use the transportation benefit.

 

The transportation benefit is not included in IEHP Covered plans.

How to schedule transportation

Members should call IEHP Member Services for all transportation needs. This includes NEMT and NMT. Please request transportation at least five calendar days before your routine medical appointment. If you have an urgent appointment, we’ll try to set up a ride sooner depending on availability.

 

Call IEHP Member Services at 1‑800‑440‑IEHP (4347) and choose the “transportation” prompt, 24/7.

 

TTY users: 1‑800‑718‑IEHP (4347)

 

Make sure to have this information ready when you call:

  • Appointment date and time
  • Appointment address
  • Treatment type
  • Insurance card

 

Providers can submit transportation requests on behalf of IEHP members through the provider portal.

For NEMT rides

IEHP will handle all NEMT rides. These rides are for members who need extra help getting to appointments. The driver will help the member from their front door to the car, and from the car to the door of their doctor’s office.

For NMT rides

IEHP will connect members to Call the Car to set up your NMT ride. Members can call Call the Car at 1-855-673-3195, 24/7.

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For out-of-area rides

This process is the same whether your appointment is inside or outside Riverside and San Bernardino counties. No matter where you are going, start by calling IEHP.

Need to pick up your prescriptions?

Skip a trip to the pharmacy and get your medications delivered to your home at no cost.

 

Learn more about No-Cost Prescription Delivery

Frequently asked questions

One extra passenger is allowed if you need help.

Yes, service animals are allowed.

IEHP will begin arranging all NEMT trips on May 12, 2026. Call the Car will keep handling NMT trips.

NEMT trips with service dates before May 12, 2026 will still be handled by Call the Car.

 

NEMT trips scheduled for May 12, 2026 or later will be transferred to IEHP. If you receive a cancellation notice from Call the Car, it simply means your trip has been transferred to IEHP. Your trip is still active.

 

NMT trips are unaffected.

No. You do not need to reschedule or confirm anything. Your trip will happen at the same date, time and address already on file. If you need to make any changes to an NEMT trip, please call IEHP.

Yes. The support you get and vehicle type should stay the same. In most cases, your transportation provider will also stay the same.

 

If you have concerns or come across issues, please call IEHP.

You’ll start getting trip confirmations and ride updates after IEHP takes over all NEMT trips.

For any changes to NEMT trips (including cancellations) or if you come across delays, please call IEHP.

No. This change does not affect your transportation benefit or your eligibility.

Have questions about your transportation benefit?

Call IEHP Member Services at 1-800-440-IEHP (4347), Monday–Friday, 7 a.m.–7 p.m. and Saturday–Sunday, 8 a.m.–5 p.m.

 

TTY users should call 1-800-718-IEHP (4347).

Information on this page is current as of May 12, 2026.

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