Privacy Policy

IEHP's Internet Privacy Policy

The privacy of our members is important to us. We understand that visitors to iehp.org need to be in control of their personal information. 

Therefore, the following is IEHP’s Internet Privacy Policy:

You do not have to give us personal information to visit our site. If you choose not to provide personal information, you can still visit iehp.org.


What is a cookie?


A cookie is a small piece of information that is sent to your browser – along with a webpage – when you access a website.


There are two kinds of cookies. A session cookie is a line of text that is stored temporarily in your computer's memory. Because a session cookie is never saved, it is destroyed as soon as you close your browser. A persistent cookie is a more permanent line of text that gets saved by your browser to a file on your hard drive.


IEHP uses session cookies only. We do not use any persistent cookies.


IEHP's use of cookies


Certain applications on the iehp.org website require session cookies to function correctly. If you have session cookies disabled, you may not be able to use these applications or features of our site.


Where they are used, IEHP's session cookies remember your selection criteria. For example, if you use the "Screen Reader Friendly" version of iehp.org with cookies disabled, you will need to choose this option for every page. If you have cookies enabled, this preference will be remembered for the duration of your visit.


You do not need to have session cookies enabled to view static web content on iehp.org.


We have set our software so that your browser will only return cookie information to iehp.org. No other site can request it.


Note: Regardless of the particular uses for cookies on IEHP website, we will not share any cookie information with any third parties.

Linking to other sites

From time to time we will provide links to other websites, not owned or controlled by IEHP. We do this because we think this information might be of interest or use to you or where, as a member, we can provide you with additional information and/or services.


While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of other sites. A link to a non-IEHP website does not constitute or imply endorsement by IEHP.


Additionally, we cannot guarantee the quality or accuracy of information presented on non-IEHP websites. We encourage you to review the privacy practices of any website you visit.


The IEHP website clearly displays when a User is leaving the home website and going to a linked site.

How will information collected about me be used?

We may collect personally identifiable information (name, e-mail address, physical address and other unique identifiers) only if specifically and knowingly provided by you.


Personally identifying information collected, such as information you give us when submitting a grievance, will be used only in connection with iehp.org, or for such purposes as are described at the point of collection.


IEHP will protect the personal information that you share with us. IEHP does not disclose, give, sell or transfer any personal information to third parties. If we share demographic information with third parties, we will give them aggregate information only.


Information collected is for statistical purposes. IEHP performs analyses of user behavior in order to measure member interest in the various areas of our sites. 


To change any information that you provided to us online, call IEHP Member Services at 1-800-440-IEHP (4347)/TTY 909-890-0731.


We manage and maintain retained personal health information for six years in compliance with federal and state regulations. Deletion and/or removals are handled in accordance with Grievance Policy and Procedures: Deletions and Removals.

Use of Electronic Mail

While IEHP will make every attempt to protect the personal information that you share with us, electronic mail is not secure against interception. If your communication is very sensitive, you may want to send it by mail instead. Or call IEHP Member Services at 1-800-440-IEHP (4347)/TTY 909-890-0731.


We want to be very clear: We will not obtain personally identifying information about you when you visit our site, unless you choose to provide such information.


E-mail sent to Member Services at memberservices@iehp.org will be responded to within 24 hours.

Grievances submitted online will be acknowledged in writing within 5 calendar days.

Requesting Policy and Procedures

You can view our Policy and Procedures detailing editorial policies, security, accountability and access online, or request a copy by calling IEHP Member Services at 1-800-440-IEHP (4347)/TTY 909-890-0731.

Changes to Our Web Privacy Statement

The foregoing Web Privacy Statement, effective September 1, 2002, was revised on July 8, 2004.


IEHP may change this statement from time to time without notice. This statement is not intended to and does not create any contractual or other legal right in or on behalf of any party.


Protect yourself against email scams called “phishing” or “spoof” emails.


Protecting member privacy is a priority at IEHP. We also strongly encourage our members to take every precaution in guarding their personal information against the email scam known as “phishing.”


Spoofing and phishing are two different but interrelated techniques employed by scammers to steal your personal information.


Spoofing refers to the practice of "impersonating" someone else in an email or on the Web. Phishing attempts to trick users into revealing their private information, usually in tandem with a spoofed email and webpage.

What is email phishing?

“Phishing” is designed to steal identities. Through fraudulent emails masking as emails from legitimate businesses, criminals attempt to con individuals into providing personal information such as credit card numbers, passwords, account data or other valuable information.

How does email phishing work?

The emails usually display well-known brand names such as your bank, your insurance carrier or even your wireless provider. These deceptive emails are called "Spoof Emails" because they fake the appearance of a popular website or company in an attempt to commit identity theft. Typically, the email tries to create a sense of urgency, requesting that the recipient update or confirm their personal information. Links may be provided to a website that may also display the company logo or other well-known elements of the company.

What to watch out for:

  1. Generic greetings. Instead of using your name, many fraudulent emails begin with a general greeting, such as: "Dear [Company Name] customer”.
    (IEHP will always send emails that include either your Member ID number or your full name in each email.)
  2. A false sense of urgency. The Email will attempt to deceive you with the threat that your account is in jeopardy if you don't update your information as soon as possible. 
  3. Fake links. The text in a link may look valid, and then send you to a “spoof” address. Always check where a link is going before you click. Move your mouse over it and look at the URL on your browser or status bar. If it looks suspicious, don’t click on the link.
  4. What happens if I receive an email that is fraudulent or seems to be fraudulent? 
    We suggest that you do not respond to the Email or the Email address in the body of the message. If you receive a suspicious Email purporting to be from IEHP, please contact IEHP Member Services immediately by calling 1-800-440-IEHP (4347).
  5. Practice good general computer security measures. This includes installing and maintaining antivirus and firewall software. Some phishing e-mails include spyware that can track your Internet activity and compromise the security of your system.

Note: IEHP does not send Email notices asking for customer payment information, username, or passwords used to manage account.

Messages and transactions

Comments or questions sent to us using e-mail or secure messaging forms may be shared with IEHP staff and health care professionals who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. All IEHP staff considers Member information confidential. Your Privacy is priority to IEHP.
When you use a service on the secure section of this Web site to interact directly with IEHP health care professionals, some information you provide may be documented in your medical record, and available for use to guide your treatment as a patient.


We do not knowingly allow IEHP Members under the age of 18 to create accounts that allow access to the secured features of this site.


Opt out 
If a user makes a request to receive information in an ongoing manner through this Web site by providing their e-mail address (for example, requesting a subscription to one of our online publications), a user may make a request to discontinue future mailings. Similarly, if you receive information about an IEHP service through e-mail, you may make a request to discontinue receiving similar messages in the future. All such materials sent to you by e-mail will contain information about how to opt out.


To stop receiving emails from IEHP, log into your Member account. Click on your “Update Profile” tab and uncheck the box stating, “Email Contact” (do so for each Member in your family).


Also, if as a member you register to use protected features on our Web site, you may be given an opportunity to receive e-mails about different types of IEHP products, services, announcements, and updates. You may change your preferences anytime by calling IEHP Member Services at 1-800-440-IEHP (4347).


Again, we hope to make your online experience enjoyable and secure. Thank you for taking the time to read this Privacy Statement.