Notice of Non-Discrimination

Inland Empire Health Plan (IEHP) follows State and Federal civil rights laws. IEHP does not unlawfully discriminate, exclude people or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity or sexual orientation.

IEHP provides:

• Free aids and services in a timely manner to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Free language services in a timely manner to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact IEHP Member Services between 7 a.m.-7 p.m. weekday, and 8 a.m-.5 p.m. weekend, by calling 1-800-440-IEHP (4347), 7 days a week, including holidays. If you cannot hear or speak well, please call 1-800-718-IEHP (4347). Upon request, this document can be made available to you in braille, large print, audiocassette or electronic form. To obtain a copy in one of these alternative formats, please call or write to:

Inland Empire Health Plan
10801 6th St., Rancho Cucamonga, CA 91730-5987
1-800-440-IEHP (4347) (TTY: 1-800-718-IEHP (4347)/California Relay 711)

1. DualChoice
2. Medi-Cal
3. Covered California

If you believe you have been discriminated against on the basis of race, color, national origin, age, disability or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing or electronically:

• By phone: Call 1-800-368-1019. If you cannot speak or hear well, please call TTY/TDD 1-800- 537-7697.
• In writing: Fill out a complaint form or send a letter to - U.S. Department of Health and Human Services, 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201
• Electronically: Visit the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

LANGUAGE ASSISTANCE

English
ATTENTION: If you need help in your language call 1-800-440-IEHP (4347) (TTY: 1-800-718-IEHP (4347)). Aids and services for people with disabilities, like documents in braille and large print, are also available. Call 1-800-440-IEHP (4347) (TTY: 1-800-718-IEHP (4347)). These services are free of charge.