Report a Problem with Your Care

We want you to be satisfied with your healthcare. If you are not happy or you are having problems with your care, talk to your doctor. Your doctor will help you. If you need more help, call IEHP Member Services at 1-800-440-IEHP (4347), Monday-Friday, 7 a.m.-7 p.m. and Saturday-Sunday, 8 a.m.-5 p.m. TTY users should call 1-800-718-IEHP (4347).

You can also file a grievance. Ask your doctor for a form or select from the options below.

  2. Print and mail grievance form (PDFs are below)
  3. Call IEHP Member Services and we will mail you a form

If you are mailing your grievance form please send it to:

IEHP, Attention: Grievance Dept.
P.O. Box 1800
Rancho Cucamonga, CA 91729-1800

You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. Download Adobe Acrobat Reader.  By clicking on this link, you will be leaving the IEHP website.

Within 5 days of getting your complaint, we will send you a letter letting you know we received it. Within 30 days, we will send you another letter that tells you how we resolved your problem. If you call IEHP about a grievance that is not about healthcare coverage, medical necessity or experimental or investigational treatment and your grievance is resolved by the end of the next working day, you may not receive a letter.