Contact Us

We’re here to help you and make your health care easy.

As an IEHP member, you have access to interpreters in any language to help you get needed care.

Don’t forget, you also have many self-service options through our virtual assistant (click on the Chat with Us button in the bottom right corner) or on the IEHP Secure Member Portal:

• Change your primary care provider (PCP)
• Request a new Member Card
• Change your address
• Update contact information
• Complete Health Risk Assessment (HRA) Survey
• Check referral status
• Check eligibility status
• Request interpreter services or check the status of your request

Prospective vendors

If you are interested in becoming a vendor for IEHP, please visit our Procurement page.

Records processing

The Legal Department handles questions and requests about Protected Health Information (“PHI”), subpoenas, guardianship and California government claims. The Legal Department is also IEHP’s designated agent for service of process. Please find the following contact information to submit a public request.

Inland Empire Health Plan

Attn: Legal Department

10801 Sixth St.

Rancho Cucamonga, CA 91730

Email: legal@iehp.org

Fax: (909) 477-8578

Public Records Act requests

Records of IEHP which are not exempt from disclosure are available for inspection and copying in accordance with the California Public Records Act (PRA) upon a request that reasonably describes an identifiable record or records. To submit a PRA request, please send an email to pra@iehp.org.

Fraud and HIPAA

IEHP strives to help resolve any questions or issues members may have. To ensure that our members receive the best care, we need them to report any issues. If you witness fraud, or if you feel that your personal and private information has been misused, please go here.

Personal injury or accident

If the injured party is Medi-Cal eligible, please contact the Department of Health Care Services at (916) 445-9891 or visit dhcs.ca.gov/pi.

Mailing address:

Department of Health Care Services

Third Party Liability and Recovery Division

Casualty Insurance Section – MS 4720

P.O. Box 997425

Sacramento, CA 95899-7425