IEHP earns JD Power certification for second year in a row

Inland Empire Health Plan (IEHP) received JD Power certification for outstanding customer service experience for phone support for the second year in a row.

IEHP used feedback from its members and JD Power during the 2025 certification process to strengthen its position for another year of recognition. This helped the health plan identify service gaps and explore new ways to support and improve existing processes.

“This recognition is an example of why feedback matters and how we utilize it to continuously set the benchmark for others to adopt similar practice where the customer – or members in our case – continue to serve as the center of its universe,” said IEHP Chief Operating Officer Susie White. “Our success is entirely a team effort, one that is focused on attainable high standards that guide our mission forward.”

JD Power has been the voice of the customer-service experience for five decades, earning a reputation as a global leader in consumer insights, data and analytics across the country.

For 2026, IEHP exceeded the JD Power operational best practice standards of excellence following an extensive auditing process that looked at IEHP’s entire operations, organizational strategy and guiding principles, such as team culture and engagement.

“We want to make sure we are a call center that anyone looking into our operations can know that we execute at the highest levels,” said IEHP Vice President of Member Experience Remington Paul. “This certification gave us the opportunity to implement ways to better our operations — that’s the power of JD Power.”

IEHP’s member services team, comprising more than 500 team members, responds to thousands of calls each day across all the health plan’s three lines of business.

For more on the health plan’s operations and current openings, go to iehp.org or visit careers.iehp.org.

With a mission to heal and inspire the human spirit, Inland Empire Health Plan (IEHP) is a local public health plan that serves 1.4 million residents of San Bernardino and Riverside counties. Founded in 1996 as a government entity, IEHP is one of the top 5 largest Medicaid health plans and the largest publicly operated Dual Eligible Special Needs Plan (for those with both Medicare and Medicaid) in the nation. IEHP is also the lowest-cost Silver plan in the region for Covered California. For the sixth consecutive year, the health plan is proudly certified as A Great Place To Work®.

Today, IEHP maintains a robust network of more than 10,000 quality providers and is supported by nearly 3,600 dedicated team members who remain committed to the vision: We will not rest until our communities enjoy optimal care and vibrant health. To learn more, go to iehp.org.