- You can call IEHP Member Services at 1-877-273-IEHP (4347) and ask for a Member Complaint Form. If you need help filling out the form, IEHP Member Services can assist you.
- You can complete the Member Complaint Form online.
- You can give the completed form to any IEHP Provider or mail it to:
P.O Box 1800,
Rancho Cucamonga, CA 91729-1800 - You can fax the completed form to 909-890-5877. You can file a grievance online. This form is for IEHP DualChoice as well as other IEHP programs.
- For some types of problems, you need to use the process for coverage decisions and making appeals.
For other types of problems, you need to use the process for making complaints. Both of these processes have been approved by Medicare. To ensure fairness and prompt handling of your problems, each process has a set of rules, procedures and deadlines that must be followed by us and by you.