Medi-Cal Renewal

Don't Lose Your Medi-Cal: Take Action Today!

The Clock Is Ticking on Your Medi-Cal Benefits...

Over the past three years of the COVID public health emergency - known as PHE - you were able to keep your Medi-Cal without renewing it. As we move out of the PHE, you need to take action now to keep getting the same health care coverage.

  • Complete the renewal packet inside and return it right away to your county Medi-Cal office.
  • You can renew your Medi-Cal online, by mail, in person or by phone.
  • Need help filling out the forms? Call IEHP’s Eligibility team at: 1-888-860-1296, Monday-Friday 8 a.m.-5 p.m.

Your Medi-Cal needs to be renewed each year to keep your benefits

Information to Keep in Mind

What Information Will the County Ask for?


If your county asks for more information, you must give it to them by the due date.


If you do not respond by the due date, your Medi-Cal benefits may end.

Notice: State Leaders Issue Warning of Medi-Cal Scam

Scammers and con artists are contacting Medi-Cal members asking for a fee to apply for or renew their coverage.


IMPORTANT:  Medi-Cal will NOT ask you for payment in an application or renewal process. If someone contacts you posing as a county, state or community partner and asks for money, do NOT send it to them.


Questions? Call IEHP’s Eligibility team at 1-888-860-1296, Monday-Friday, 8 a.m.-5 p.m.

How Can You Turn in This Information?

You may submit the information online, by mail, in person or phone.

Go Online

Create your online account today at BenefitsCal.com and select the “Create an Account” link. Watch the video above.

If you already have a BenefitsCal.com account, you can submit by following the steps in the video above.

FAQs: Questions & Answers About Renewing Your Medi-Cal

What if I miss the due date?

Contact the county to find out if you can still turn in your paperwork.

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What happens after I submit the form?

You will receive a letter from the county once your documents have been reviewed.

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Who do I talk to if I have more questions?

If you need more help, call IEHP at 1-888-860-1296, Monday-Friday, 8 a.m.-5 p.m. or your county Medi-Cal office:

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What should I do if I moved?

Contact the county office to make sure they have current information for you and your family:

  • Current Name
  • Address
  • Phone Number
  • Email Address

The county needs this to contact you with important information about your Medi-Cal.

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Frequently asked questions

Yes, it’s time for you to act now! During the COVID-19 Public Health Emergency (PHE), your Medi-Cal was renewed automatically – even if you had changes in your household. But now Medi-Cal members like you must again renew coverage each year to keep your health care benefits.


Your county will mail you a letter or yellow envelope about your Medi-Cal eligibility. The letter will tell you if your Medi-Cal coverage was renewed automatically. If the county could not auto-renew, then you’ll need to complete the packet and return it right away by mail or in-person to your Medi-Cal office. Or fill it out online at www.BenefitsCal.com. By clicking on this link, you will be leaving the IEHP DualChoice website.


Always make sure your contact information is updated with your local county office.

You can contact your local Medi-Cal county office, call IEHP’s Eligibility team at 1-888-860-1296 or visit www.BenefitsCal.com. (You can set up an online account if you don’t have one yet). By clicking on this link, you will be leaving the IEHP DualChoice website.

  1. Call IEHP’s Eligibility team at 1-888-860-1296, Monday-Friday, 8 a.m.-5 p.m. or
  2. Create and update your online account at www.BenefitsCal.com or
  3. Call or visit your county office:

If you get SSI, Social Security will process your Medi-Cal renewal. If you have questions:
Call 1-800-772-1213 (TTY) 1-800-325-0778, Monday-Friday, 8 a.m.-7 p.m. or
Contact your local Social Security office via their online locator.

You may be able to get health coverage through Covered California. The county office will send you information about how to sign up.

If you need more help, call IEHP’s Eligibility team at 1-888-860-1296, Monday-Friday, 8 a.m.-5 p.m. Or contact your county Medi-Cal office:


Riverside County1-877-410-8827, Monday-Friday, 8 a.m.-5 p.m.
San Bernardino County1-877-410-8829, Monday-Friday, 7 a.m.-5 p.m.

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