24-Hour Nurse Advice Line

When you have health care needs, you should always attempt to see your Primary Care Doctor first. When you can't reach your doctor after-hours or your doctor is not available, you have options to get the care you need.


Call the IEHP 24-Hour Nurse Advice Line at 1-888-244-IEHP (4347), TTY: 1-866-577-8355.


1. Speak to our nurse 

Our nurse can offer you medical advice on the phone or guide you to get the care you need. 

Common reasons to call our nurse:

  • Cough
  • Mild stomach ache
  • Mild fever
  • Sore throat
  • Cold or flu
  • Questions about your medicine 
  • Ear ache 

2. Speak to a doctor

Our nurse may decide you need to talk with a doctor. If so, our nurse will connect you with a doctor for a live phone chat or schedule a virtual visit through an app.

3. Visit an IEHP Urgent Care Clinic

Our nurse may direct you to an urgent care clinic, so you can see a doctor the same day. Many clinics are open late, on weekends and on holidays. Some clinics have X-rays and lab tests. We have more than 90 urgent care clinics in our network. For one near you, visit the IEHP Provider Search.

Common reasons to visit an Urgent Care Clinic: 

  • Mild sore throat
  • Mild fever
  • Rash
  • Nose bleed
  • Minor trauma
  • Animal or insect bite
  • Asthma (non-critical)
  • Cuts & lacerations

Call 911 or go to the nearest Emergency Room (ER) for emergency medical and behavioral health conditions. Don’t wait!