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Virtual care made simple

What is telehealth?

If you’re feeling unwell and want quick access to care, use telehealth. Telehealth connects you to a provider via phone or video call — saving you a trip to the doctor’s office. If you want to use telehealth, here’s what to do:

  • Check in with your primary care provider (PCP) to find out if they offer virtual care.
  • If your PCP doesn’t offer virtual care, or you’re unable to get a timely appointment, IEHP provides MDLIVE as an option.
  • If you’re not sure about the right care option for you, you can call the IEHP 24-Hour Nurse Advice Line at 1-888-244-IEHP (4347) for help. TTY users can call 711.

Get care through MDLIVE

We’ve partnered with MDLIVE to offer easy telehealth access. As part of IEHP’s network of doctors, MDLIVE gives you virtual access to board-certified doctors 24/7, 365 days a year. When you can’t reach your primary care doctor, turn to MDLIVE for care at no cost to you.

 

All IEHP Medi-Cal and DualChoice members can use MDLIVE as a covered service. This is not available for IEHP Covered members at this time, but rest assured, we’re working on it.

Why set up an MDLIVE telehealth visit?

  • Talk to a doctor within minutes.
  • Save yourself a trip to the doctor’s office.
  • Skip long wait times.
  • Enjoy no-cost care.
  • Limit the spread of sickness.
  • Reach a doctor using a phone or computer.
  • Start a video visit from any place with internet access.
  • Get medications prescribed or refilled.

How to get started

Have your Member Card ready to start your account on MDLIVE’s website.

  1. Go to mdlive.com/IEHP and click “Activate Now.”
  2. Enter your member ID, email address and other information. Create a password.
  3. Click “Submit.” Your account is now created. You’ll receive a confirmation email.


How to Create an MDLIVE Account (PDF)

 

You can also download the MDLIVE app and create your account. To do this:
  1. Download the MDLIVE app in the Apple App store or Google Play store.
  2. Enter your email address and create a password.
  3. Complete your profile and click “Submit.”

 

Once you’ve set up an account, you’ll have telehealth access when you need it.

Activate your MDLIVE account

Already have an account? Log in now

What can MDLIVE doctors treat?

  • Allergies
  • Acid reflux
  • Acute bronchitis
  • Asthma
  • Back & joint pain
  • Birth control
  • Bladder infections
  • Cold & flu
  • Cold sores
  • Constipation
  • Cough
  • COVID-19 (can prescribe FDA-approved Paxlovid antiviral for adults 18+)
  • Croup
  • Diarrhea
  • Dizziness
  • Ear pain
  • Eye irritation
  • Fever
  • Foot pain
  • Furuncles (boils)
  • Gas
  • Gastroesophageal reflux disease
  • Golfer's elbow
  • Gout
  • Hay fever
  • Headache
  • Heartburn
  • Hives
  • Insect bites
  • Knee pain
  • Lab interpretation
  • Laryngitis
  • Mastitis
  • Medication refills
  • Migraines
  • Mild injuries
  • Nasal congestion
  • Nausea
  • Neck pain
  • Nosebleed
  • Osteoarthritis
  • Painful urination
  • Pink eye
  • Plantar fasciitis
  • Rash
  • Respiratory problems
  • Rolled ankle
  • Runner's knee
  • Scabies
  • Sinus problems
  • Sore throat
  • Sports injuries
  • Sprains and strains
  • Tennis elbow
  • Thrush
  • Tonsilitis
  • Upset stomach
  • UTI (adult females, 18+)
  • Vaginal itching
  • Vaginitis (non-STD)
  • Vomiting
  • Warts
  • Yeast infections
  • And more

MDLIVE doctors can’t treat:

  • Emergency events (broken bones, major bleeding, heart attack, suicidal thinking)
  • Sexually transmitted diseases (STDs) – prescription refills are available for some conditions
  • Urinary tract infections in males of all ages
  • Urinary tract infections in females under 18 years of age
  • Routine care for diabetes (type 1)
  • Severe cases of diabetes (type 2)
  • Severe cases of high blood pressure
  • HIV (PrEP)
  • Erectile dysfunction
  • Symptomatic heart disease (heart failure, cardiac arrhythmia, and end organ disease)
  • Psychiatric conditions needing in-depth care (bipolar disorder, schizophrenia)
  • ADHD
  • Requests to fill out forms (e.g., Family & Medical Leave Act forms)
  • Children under three months of age with a fever
  • Eye issues in children under three
  • Ear pain in children under three
  • Emergency or crisis events (suicidal or homicidal thinking, self-harm, or risk of harm to others)
  • ADHD prescription of stimulants (therapy and non-stimulant medication management are in scope)
  • Active psychosis (hallucinations or delusions)
  • Substance use in active medical detox
  • Moderate to severe autism spectrum disorders
  • Children under the age of 10
  • Any condition or combination of mental health conditions that prevent the ability to perform normal day-to-day activities
  • Requests to fill out forms (e.g., Family & Medical Leave Act forms)

Medications

MDLIVE doctors may prescribe medication if needed. They can write a prescription for non-narcotic medications, which can be sent straight to the pharmacy of your choice within IEHP’s network.

 

Once your telehealth call ends, the doctor will send an eScript (electronic prescription) to the pharmacy. If for any reason your pharmacy can’t get eScripts, MDLIVE will make a standard prescription for the doctor to sign and fax.

 

All prescriptions comply with state laws and have all needed info.

Medication refills

If you’re looking to refill a prescription, please note that MDLIVE doctors need to:

  • Lead a virtual visit.
  • Have the option to check a member prescription on the secure IEHP Member Portal.
  • Use eScript and prescribe a 30-day refill.

 

Brand NameGeneric NameClassifications
Buspar Buspirone Anti-anxiety
Celexa 

Citalopram 

Antidepressant 
Climara 

Estradiol 

Hormone replacement 

Cymbalta 

Duloxetine 

Antidepressant/anti-anxiety/neuropathic pain 

Desyrel 

Trazodone 

Sleep disorder/depression 

Effexor 

Venlafaxine 

Antidepressant 

Elavil 

Amitriptyline 

Antidepressant 

Lexapro 

Escitalopram 

Antidepressant 

Luvox 

Fluvoxamine 

OCD 

Paxil 

Paroxetine 

Antidepressant 

Premarin 

Estrogen Hormone replacement 

Pristiq 

Desvenlafaxine 

Antidepressant 

Provera 

Medroxyprogesterone 

Hormone replacement 

Prozac 

Fluoxetine 

Antidepressant 

Wellbutrin 

Bupropion 

Antidepressant 

Zoloft 

Sertraline 

Antidepressant/OCD 

MDLIVE does not:

  • Allow doctors to prescribe any scheduled drug due to the potential for abuse and need for direct supervision.
  • Start new medications in these classes:
    •  Muscle relaxants
    • Psychiatric medications, including antidepressants
    • Erectile dysfunction medication
    • Pseudoephedrine
    • Neurontin
    • Lifestyle medications
    • Immunosuppressive modulators
    • Antiviral medications to treat or prevent HIV
    • Medical marijuana
  • Start any hormonal therapy, including birth control.
    • MDLIVE can provide a refill for a female patient with ongoing hormonal therapy (such as birth control or menopause) without any lapse in their prescription.

Learn more about MDLIVE

 

If you want to learn more about MDLIVE, visit their FAQ page.

You can also reach their customer service team at 1-800-400-6354.

 

Activate your MDLIVE account

Information on this page is current as of November 21, 2025.
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