Don't Lose Your Medi-Cal: Take Action Today!
The Clock Is Ticking on Your Medi-Cal Benefits...
Over the past three years of the COVID public health emergency - known as PHE - you were able to keep your Medi-Cal without renewing it. As we move out of the PHE, you need to take action now to keep getting the same health care coverage.
- Complete the renewal packet inside and return it right away to your county Medi-Cal office.
- You can renew your Medi-Cal online, by mail, in person or by phone.
- Need help filling out the forms? Call IEHP’s Eligibility team at: 1-888-860-1296, Monday-Friday 8am-5pm.
Your Medi-Cal needs to be renewed each year to keep your benefits
Information to Keep in Mind
Once a year, you will get a letter in the mail from the county that tells you if your Medi-Cal was automatically renewed by the county or if your county needs more information.
It’s important to read this letter and follow the instructions.
What Information Will the County Ask for?
Completed Renewal Forms
Income Verification
Contact Info Updates
If your county asks for more information, you must give it to them by the due date.
If you do not respond by the due date, your Medi-Cal benefits may end.
Notice: State Leaders Issue Warning of Medi-Cal Scam
Scammers and con artists are contacting Medi-Cal members asking for a fee to apply for or renew their coverage.
IMPORTANT: Medi-Cal will NOT ask you for payment in an application or renewal process. If someone contacts you posing as a county, state or community partner and asks for money, do NOT send it to them.
Questions? Call IEHP’s Eligibility team at 1-888-860-1296, Monday-Friday, 8am-5pm.
How Can You Turn in This Information?
You may submit the information online, by mail, in person, or phone.
1. Go Online
Create your online account today at BenefitsCal.com, and select the “Create an Account” link. Watch the video above.
If you already have a BenefitsCal.com account, you can submit by following the steps in the video above.
2. Mail packet to county
San Bernardino County:
Click to look for a mailing location near you
Riverside County:
Click to look for a mailing location near you
*Note: The packet comes with an envelope for you to return the paperwork.
3. Visit your county office
San Bernardino County:
Click to look for a county office near you
Riverside County:
Click to look for a county office near you
4. Call your county office
San Bernardino County:
1-877-410-8829
Monday-Friday, 7am-5pm
Riverside County:
1-877-410-8827
Monday-Friday, 7am-5pm
FAQs: Questions & Answers About Renewing Your Medi-Cal
What if I miss the due date?
Contact the county to find out if you can still turn in your paperwork.
What happens after I submit the form?
You will receive a letter from the county once your documents have been reviewed.
Who do I talk to if I have more questions
If you need more help, call IEHP at 1-888-860-1296, Monday-Friday, 8am-5pm or your county Medi-Cal office:
- Riverside County:
1-877-410-8827, Monday-Friday, 8am-5pm - San Bernardino County:
1-877-410-8829, Monday-Friday, 7am-5pm
What should I do if I moved?
Contact the county office to make sure they have current information for you and your family:
- Current Name
- Address
- Phone Number
- Email Address
The county needs this to contact you with important information about your Medi-Cal.
Frequently Asked Questions
- Do I need to complete a Medi-Cal renewal?
Yes, it’s time for you to act now! During the COVID-19 Public Health Emergency (PHE), your Medi-Cal was renewed automatically – even if you had changes in your household. But now Medi-Cal members like you must again renew coverage each year to keep your health care benefits.
Your county will mail you a letter or yellow envelope about your Medi-Cal eligibility. The letter will tell you if your Medi-Cal coverage was renewed automatically. If the county could not auto-renew, then you’ll need to complete the packet and return it right away by mail or in-person to your Medi-Cal office. Or fill it out online at www.BenefitsCal.com.
Always make sure your contact information is updated with your local county office.
- What if I’m not sure of my Medi-Cal renewal date?
You can contact your local Medi-Cal county office, call IEHP’s Eligibility team at 1-888-860-1296 or visit www.BenefitsCal.com. (You can set up an online account if you don’t have one yet.)
- How do I update my contact information?
- Call IEHP’s Eligibility team at 1-888-860-1296, Monday-Friday, 8am-5pm, or
- Create and update your online account at www.BenefitsCal.com, or
- Call or visit your county office:
- Riverside County:
1-877-410-8827, Monday - Friday, 8am-5pm - San Bernardino County:
1-877-410-8829, Monday - Friday, 8am-5pm
- Riverside County:
- How do I report a change if I have SSI?
If you get SSI, Social Security will process your Medi-Cal renewal. If you have questions:
Call 1-800-772-1213 (TTY: 1-800-325-0778, Monday through Friday, 8am – 7pm, or
Contact your local Social Security office via their online locator. - What if I am no longer eligible for Medi-Cal?
You may be able to get health coverage through Covered California. The county office will send you information about how to sign up.
- Who do I contact if I have additional questions?
If you need more help, call IEHP’s Eligibility team at 1-888-860-1296, Monday-Friday, 8am-5pm. Or contact your county Medi-Cal office:
Riverside County: 1-877-410-8827, Monday-Friday, 8am-5pm
San Bernardino County: 1-877-410-8829, Monday-Friday, 7am-5pm