Don't lose your Medi-Cal
Renew your Medi-Cal coverage.
Did you know? Your Medi-Cal needs to be renewed each year to keep your benefits.
- Once a year, you will get a letter in the mail that tells you if your Medi-Cal was automatically renewed by the county or if your county needs more information.
- It’s important to read this letter and follow the instructions.
What information will the county ask for?
- Completed renewal forms
- Verification (such as a copy of your pay stub)
- Updates to your contact information
If your county asks for more information, you must give it to them by the due date. If you do not respond by the due date, your Medi-Cal benefits may end.
How can you turn in this information?
You may submit the information online, by mail, in person, or phone.
- Go online:
- Create your online account today by going to BenefitsCal.com, and selecting the “Create an Account” link. To learn more, watch the video: “BenefitsCal: How to Create an Account”
- If you already have a BenefitsCal.com account, you can submit by following the steps in this video: “BenefitsCal How to Submit a Medi-Cal Renewal”
- Mail the packet back to your county.
- Visit your county office in person.
- Call your county office:
- Riverside County: 1-877-410-8827, Monday-Friday, 8am-5pm
- San Bernardino County: 1-877-410-8829, Monday-Friday, 7am-5pm
What if you miss the due date?
Contact the county to find out if you can still turn in your paperwork.
Who do you talk to if you have questions?
If you need more help, call IEHP at 1-888-860-1296, Monday-Friday, 8am-5pm or your county Medi-Cal office:
- Riverside County: 1-877-410-8827, Monday-Friday, 8am-5pm
- San Bernardino County: 1-877-410-8829, Monday-Friday, 7am-5pm
What happens after you fill out and submit your information?
You will receive a letter from the county once your documents have been reviewed.
Recently moved? What information do you need to give the county?
Contact the county office to make sure they have current information for you and your family.
This includes:
- Current name
- Address
- Phone number
- Email address
The county needs this to contact you with important information about your Medi-Cal.
Frequently Asked Questions
- Do I need to complete a Medi-Cal renewal?
Yes, it’s time for you to act now! During the COVID-19 Public Health Emergency (PHE), your Medi-Cal was renewed automatically – even if you had changes in your household. But now Medi-Cal members like you must again renew coverage each year to keep your health care benefits.
Your county will mail you a letter or yellow envelope about your Medi-Cal eligibility. The letter will tell you if your Medi-Cal coverage was renewed automatically. If the county could not auto-renew, then you’ll need to complete the packet and return it right away by mail or in-person to your Medi-Cal office. Or fill it out online at www.BenefitsCal.com.
Always make sure your contact information is updated with your local county office.
- What if I’m not sure of my Medi-Cal renewal date?
You can contact your local Medi-Cal county office, call IEHP’s Eligibility team at 1-888-860-1296 or visit www.BenefitsCal.com. (You can set up an online account if you don’t have one yet.)
- How do I update my contact information?
Call IEHP’s Eligibility team at 1-888-860-1296, Monday-Friday, 8am-5pm, or
- How do I report a change if I have SSI?
If you get SSI, Social Security will process your Medi-Cal renewal. If you have questions:
Call 1-800-772-1213 (TTY: 1-800-325-0778, Monday through Friday, 8am – 7pm, or
Contact your local Social Security office via their online locator. - What if I am no longer eligible for Medi-Cal?
You may be able to get health coverage through Covered California. The county office will send you information about how to sign up.
- Who do I contact if I have additional questions?
If you need more help, call IEHP’s Eligibility team at 1-888-860-1296, Monday-Friday, 8am-5pm. Or contact your county Medi-Cal office:
Riverside County: 1-877-410-8827, Monday-Friday, 8am-5pm
San Bernardino County: 1-877-410-8829, Monday-Friday, 7am-5pm