Your Voice Can Help Others

Doctor with happy woman patient

Your Voice Matters

You may have recently been asked to do a survey about your health care experience. It is very important you take this survey.


Your voice can help others get the care they need, when they need it.


If you got the survey, make sure you do it by the deadline.


Deadline for Medi-Cal members: May 1, 2024.

Deadline for Medicare members: June 1, 2024.


If you didn’t get a survey, don’t worry! Surveys were given out randomly and anonymously by a third-party. IEHP does not know who got one and who didn’t.


Whether you got a survey or not, you can still tell your friends and family how IEHP’s friendly doctors help you get needed care right away. 

Your Frequently Asked Questions (FAQ) Answered

Not every member got a survey. Members who got the survey were chosen by chance. It was random.

The survey is part of a national project by the National Committee for Quality Assurance (NCQA), a non-profit group that helps people learn more about health care plans. Press Ganey is an independent, third-party research firm that is running the survey for IEHP.

Yes. The surveys do not have member names on them. Plus, only the staff at Press Ganey and NCQA will see the answers. IEHP will not see the surveys.

Yes. Medi-Cal members got theirs in February. Medicare members got theirs in March.

The surveys were mailed to the selected members. Members may have also been told by phone or online about the survey. 

You have the option to complete the survey that was mailed to you or complete it online. You may receive a phone call about taking the survey over the phone as well.


It should take less than 20 minutes to complete. The Medi-Cal survey has 49 questions and the Medicare has 75 questions.

The deadline for Medi-Cal members is May 1, 2024. The deadline for Medicare members is June 1, 2024.

You should call Press Ganey at 1-888-797-3605.

You can find reliable information online at ahrq.gov/cahps.