1. IEHP members have the right to file a grievance against IEHP or its practitioners without fear of retaliation. You may file your grievance directly with IEHP by taking one of the following actions:
- Call IEHP’s Member Services at 1-800-440-IEHP (4347), Monday – Friday, 8 a.m.-5 p.m. and file your grievance with a Member Services Representative. TTY users should call 1-800-718-4347.
- Fax your grievance to IEHP’s Grievance Department at (909) 890-5748.
- Submit your grievance online through the IEHP website at https://members.iehp.org/grievance/index.html.
- You may choose to file your grievance in person at the following address:
Inland Empire Health Plan
Grievance Department
10801 6th St.
Rancho Cucamonga, CA 91730-5987
IEHP’s Business Hours: 7 a.m.-7 p.m., Monday-Friday
- You may also file your grievance by mail at P.O. Box 1800, Rancho Cucamonga, CA 91729-1800.
2. IEHP Complaint Forms are readily available at all IEHP Provider offices and their contracting organization locations. A patient advocate should be available to assist you with this process.