IEHP Members now have an easy, secure way to confirm their identities when calling IEHP!
In early 2022, IEHP launched an innovative technology called IEHP Voice ID. This voice recognition system uses your voiceprints to identify you. Your speech tones can be stored in safe databases and later used to identify your unique voice-like fingerprints or facial scans.
By opting in to IEHP Voice ID, you can save the time it would take to go through the series of questions to prove your identity. Each Member who uses IEHP Voice ID could cut the time to verify their identity from 3 minutes to less than 30 seconds!
Using IEHP Voice ID streamlines each call-our Member Services representatives will know right away that they are talking to the right member.
IEHP Voice ID is more secure than passwords, PINS, security questions, and older forms of security. The IEHP Voice ID system will send an alert if it finds copied speech or a recorded voiceprint.
Voice biometrics experts say that a voiceprint is safer. It includes more than 100 unique behavioral traits of each person, such as accent, pitch, length of the vocal tract, and so on.
IEHP Members can call IEHP Member Services at 1-800-440-IEHP (4347), Monday–Friday, 7 a.m. – 7 p.m., and Saturday–Sunday, 8 a.m.–5 p.m. TTY users should call 1-800-718-IEHP (4347) to sign up for IEHP Voice ID. The use of this service is optional. It does not cost you anything to sign up.
