We’re here for you

Your IEHP Medi-Cal Kit

Jump to section

First steps
Member materials
Helpful resources
Contact us

New to IEHP Medi-Cal thank you

Text Effect Type: swoosh
Text Effect Color: yellow
Text To Apply Effect: IEHP
Element To Apply Effect: cmp-text

Thank you for choosing IEHP as your Medi-Cal health plan. It’s an honor to serve you and connect you to the care you need. As the Inland Empire’s most-loved health plan, we want to make sure you get the most of your benefits.

Take these first steps toward your health goals

1. Find important phone numbers on your Member Card.

Your Member Card will be mailed within 7-10 business days from your effective date.

These important phone numbers are listed on your Member Card:

Your doctor
24-Hour Nurse Advice Line
Member Services

If you’d like to change your doctor, view the Provider Directory or use our Doctor Search to see your options.

2. Manage your health information.

Fill out a Health Information Form for each new Medi-Cal member in your household. This helps us better understand your health needs.

You’ll need your member ID and date of birth to get access.

View the form

3. Ask about continued care.

If you’re getting care for anything listed below (or have scheduled care), ask your doctor how to continue with it.

Treatment for a serious or acute chronic condition
Care of a newborn up to 36 months of age
Treatment that may need prompt medical attention
Pregnancy
Terminal illness
Surgery or procedure that IEHP authorized

1. Find important phone numbers on your Member Card.
2. Manage your health information.
3. Ask about continued care.

New to IEHP Member Materials Origional

Text Effect Type: swoosh
Text Effect Color: blue
Text To Apply Effect: Member materials
Element To Apply Effect: cmp-title__text

Member materials

Review these materials to learn what your plan covers and how to get the care you need.

Welcome kit

Welcome Cover Letter for New Members
Annual Cover Letter for Existing Members
2026 Member Handbook Evidence of Coverage (EOC)
Guide to Needed Care
Get Care After Hours

Notices

Nondiscrimination Notice
Privacy Notice
Medi-Cal for Kids & Teens: Your Medi-Cal Rights Letter

Head to our Member Materials page to find the most updated Provider Directory.

Want a physical copy?

If you want a printed copy of the Member Handbook or Provider Directory, call us at 1-800-440-IEHP (4347), Monday-Friday, 7 a.m.-7 p.m. and Saturday-Sunday, 8 a.m.-5 p.m.

For TTY, call 1-800-718-4347.

We’ll mail it out to you within five business days of your request. Also, let us know if you’d like the materials in another language.

You can also email us at memberservices@iehp.org.

Other helpful resources

Text Effect Type: highlight
Text Effect Color: blue
Text To Apply Effect: helpful
Element To Apply Effect: cmp-title__text

Other helpful resources

Secure IEHP Member Portal

This is your one-stop shop. Create your online account to:

View authorizations
Replace your Member Card
Sign up for health workshops
Change your Primary Care Provider (PCP)
Request interpreter services

Create your account

Update your communication preferences

Want to get important plan information and updates as soon as possible? You can now get notified by email, text message or directly in the secure IEHP Member Portal.

It’s an easy way to stay on top of your benefits and save paper while you’re at it.

Visit the portal

Couple in the IE with free health insurance

Find a doctor or facility

Use our Doctor Search tool to find a doctor, pharmacy, urgent care or hospital near you. This tool helps you find a doctor who accepts Medi-Cal and new patients.

Learn more

Want to save a trip to the pharmacy?

We offer free prescription delivery. Sign up to get up to a 100-day supply of meds delivered to your home at no extra cost.

Learn more

Pharmacy

As an IEHP member, you have access to pharmacy benefits provided by Medi-Cal Rx.

Your provider can prescribe you drugs that are on the Medi-Cal Rx Contract Drugs List. To find out if a drug is on the Contract Drug List, visit the Medi-Cal Rx website.

If you’re filling or refilling a prescription, you must get your prescribed drugs from a pharmacy that works with Medi-Cal Rx. To find a Medi-Cal Rx pharmacy near you, search by location on the Medi-Cal Rx website.

Chatbot

If you have questions or need help, you can use our chatbot. Click on the icon on the bottom corner of the page to start a chat.

Services for members under age 21

Learn about no-cost preventive care services for your child.

Learn more

Medi-Cal Dental Program

Take care of your smile. Learn about covered dental services under Medi-Cal.

Learn more

Complex Care Management (CCM)

If you have diabetes, high blood pressure or depression, you may qualify for CCM.

Learn more

Behavioral health services

Your mental health matters. If you’re seeking help, we can connect you to the care you need.

Learn more

Interpreter services

Do you or a family member need a language interpreter to help you at your next doctor’s visit? We offer interpreter services to all IEHP members at no cost.

Learn more

Transportation

Find out how you can set up rides to and from your medical appointments.

Learn more

Community Wellness Center (CWC)

Visit a CWC for no-cost workout classes and health workshops.

Learn more

Manage your health

Find all the resources you need to stay healthy and manage your illness.

Learn more

Renew your Medi-Cal

Don’t forget — you must renew your Medi-Cal each year to keep your benefits. Learn about the renewal process.

Learn more

Have questions about your IEHP Medi-Cal plan?

Our team is happy to help.

7 a.m.-7 p.m., Monday-Friday
8 a.m.-5 p.m., Saturday-Sunday

Phone 1-800-440-IEHP (4347)

TTY 1-800-718-4347

Email memberservices@iehp.org

Connect with us on social media

Get the latest updates on community events, health tips, member stories and more. Follow us on Instagram, Facebook, TikTok and YouTube.

Did you know

Your IEHP Medi-Cal Kit

New to IEHP Medi-Cal thank you

Take these first steps toward your health goals

1. Find important phone numbers on your Member Card.

2. Manage your health information.

3. Ask about continued care.

New to IEHP Member Materials Origional

Member materials

Welcome kit

Notices

Want a physical copy?

Other helpful resources

Other helpful resources

Secure IEHP Member Portal

Update your communication preferences

Find a doctor or facility

Want to save a trip to the pharmacy?

Pharmacy

Chatbot

Services for members under age 21

Medi-Cal Dental Program

Complex Care Management (CCM)

Behavioral health services

Interpreter services

Transportation

Community Wellness Center (CWC)

Manage your health

Renew your Medi-Cal

Have questions about your IEHP Medi-Cal plan?

Connect with us on social media

Still have questions?

IEHP Medi-Cal Member Services	1-800-440-IEHP (4347)
	TTY: 1-800-718-IEHP (4347)
IEHP DualChoice Member Services	1-877-273-IEHP (4347)
	TTY: 1-800-718-IEHP (4347)
IEHP Covered Member Services	1-855-433-IEHP (4347)
	TTY: 711